Booking was easy , getting a confirmation on our dinner booking not easy, sent email to country hotels and they said they would forward my request, no answer Rang hotel left message and email address... See more
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Review summary
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Reviews shaping this summary
The support by the telephone staff was very helpful, and constructive. So I have no issue there. However, I had need to make phone contact as the time valid Voucher was not being accepted by the onli... See more
Had hotel vouchers, this proved not straight forward and took 3 attempts for the booking to be accepted.
Following a telephone call to discuss my requirements I have received nothing but great service. From the initial call to change the details of a gift voucher I had been given, to making suggestions f... See more
Company details
Written by the company
Countryhotelbreaks.com is proud to represent many of the finest country hotels in Britain. We offer short hotel breaks and special offers to hotels all over the British Isles.
Contact info
Lee Mill Road, HX7 7AB, Hebden Bridge, United Kingdom
- 0333 2125 532
- jon@countryhotelbreaks.com
- countryhotelbreaks.com
3.7
Average
237 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Beware
Beware! Ridiculous 25% non-refundable booking fee - even as the site is designed to easily look you into accepting other dates than intended and then refusing to refund when mistake discovered within 24 hours. This is how they make their money - NOT on service or value. Book elsewhere!!
14 May 2024
Unprompted review
Reply from Country Hotel Breaks
Thank you for your review. At times our cancellation terms may be stricter however the customer receives a great value package which often includes extras such as a bottle of Prosecco and late check-out at a very competitive rate.
Rather than paying a cancellation charge a customer may select a gift voucher for the full value of the booking valid for 12 months which can be redeemed towards any package at any of the hotels on our website. We would hope that the extras and lower rate together with the offer of a voucher outweighs the charge should the customer have to cancel.
Thank you for your feedback on our online booking process. We have looked into this and can see you were attempting to make a reservation for a date that was not available. When making a booking the arrival date is shown on every page and highlighted on the summary page before payment is taken.
We are proud of the customer service we provide and are on hand 7 days a week if any assistance is required.
Kind regards,
Country Hotel Breaks
Stress free and efficient service.
14 May 2024
Unprompted review
Voucher looks a mess, half of it upsidedown
I bought what was meant to be a special gift voucher for friends who have had a hard time. I carefully wrote a personal note to go on the voucher. It was sent by email and half the voucher, including my personal note, appeared on the voucher upside down. The voucher looked a real mess. Hugely disappointing. 0/10 for presentation which, with a personal gift, matters.
12 May 2024
Unprompted review
Reply from Country Hotel Breaks
Thank you for your review, although we are sorry you were not happy with the presentation of the voucher.
We have sold a significant amount of these vouchers and have not received any negative feedback up until now, however of course we want all of our customers to be pleased with their purchase so your feedback has been sent to our IT department to look into.
One of our Senior Reservations Agents contacted you immediately to offer to send the voucher by post, next day Special Delivery, free of charge to the recipient, so that they receive the voucher in a presentation envelope instead of by email. This way it would be appropriately folded.
We welcome feedback and have taken your comments on board as we are continually looking to refine and improve our products, and your comments are very useful in helping us understand our customers’ requirements.
Country Hotel Breaks
Loads of great value hotels
Loads of great value hotels to choose from with great offers. We've used it a few times now and always been happy.
3 May 2024
Unprompted review
Very competitively priced packages
Very competitively priced packages at top quality hotels nationwide. Simple to book and the pre-booking information concerning the availability of the package deal is welcome.
18 April 2024
Unprompted review
Site was easy to navigate
Site was easy to navigate. The deal was good value.
17 April 2024
Unprompted review
Great restaurant service
The waiting staff were particularly lovely and so enthusiastic
22 March 2024
Unprompted review
Customer friendly website
30 March 2024
Unprompted review
Kirsty was fantastic
Kirsty was fantastic. She was very helpful, informative and efficient. It was easy to talk to her and made the process pain free.
28 March 2024
Unprompted review
Great service and food
23 March 2024
Unprompted review
Holiday in The UK with style
Countryhotelbreaks site is very helpful to find a high standard level hotels everywhere in The UK. It is easy to navigate, provide all information we as guests would need. Absolutely easy booking process. We would use the site again as well as we would recommend it to anyone who looks for the hotels in nice quiet areas with comfort and good quality service.
6 March 2024
Unprompted review
Country Hotel Breaks was so easy
Booking with Country Hotel Breaks was so easy and quick, a well presented web site with extensive Hotel details including personal reviews helped us make an informed decision. Once we had choseen our hotel, booking and paying for our stay could not have been easier and confirmation via email within minutes.
14 February 2024
Unprompted review
Beautiful hotel & Facilities
I made my booking online and the site was easy, the photos of the accommodation and facilities were extremely good. The options for me to finalise my booking made it an easy booking for me to make.
8 February 2024
Unprompted review
Ease of booking
Easy website to navigate with easily found special offers.
Charming lady who answered the phone when I rang to book restaurant reservations, who was lightning fast with the booking confirmations.
22 January 2024
Unprompted review
Found a great break for a great price!
21 January 2024
Unprompted review
Mary was very pleasant and helpful
Mary was very pleasant and helpful and gave us a very good deal
18 January 2024
Unprompted review
Online service a rare treat
I had need to speak to the online assistant who was very helpful, dealt with my enquiry straight away and even spoke directly to the hotel I had booked. The whole issue was resolved to my satisfaction within an hour and the service could not have been more pleasant.
17 January 2024
Unprompted review
Very poor. This travel agent put packages together…
This travel agent put packages together and their first bullet point is
"Free upgrade on arrival" and then quietly whisper "subject to availability".
They use it to draw you in.
It would be much more honest to put this at the end of their bullet points and say
"On the very slim chance of a room being available, the hotel might just upgrade you but this is highly unlikely".
Secondly be aware that their "dining allowance" does not include a drink.
They were extremely patronising when I emailed to say I was shocked that a drink was not included in the £28 dining allowance.
I got a reply saying "if a drink were included it would say "dining and a drink" !!
As though having a drink with your meal is an oddity!
We hadn't spent the full allowance, so it is just another way of getting another payment.
The premium room CountryHotels sold us, at £168 was mouldy...very mouldy. I sent them photos and they made no comment.
I'd like to know their view on a very mouldy room but they don't care now they have the money for it.
UPDATE
The reply sent from CountryHotels makes no sense and I assume they were answering someone else's review?
11 January 2024
Unprompted review
Reply from Country Hotel Breaks
Dear Donna
It is extremely disappointing to receive a 1 star review.
Firstly, the package clearly states 'Complimentary room upgrade on arrival (subject to availability)' . We have not quietly whispered this, we are totally upfront with what is offered in our packages.
Unfortunately, when you arrived at your hotel, there were no upgrades available, one of our Reservations Agents even called the hotel to query this as soon as we received your complaint about it and the hotel confirmed the same, they, on this occasion, had no upgrades, otherwise this would have been offered. It makes far more sense for a hotel to offer an upgrade if one is available for a customer, than not.
Secondly, the package states 'Dinner in the restaurant on one evening (£28 per person allocation)'. We do like to be transparent and had the allowance included beverages, this would have been mentioned in the type. Your package also included a bottle of Prosecco on arrival, which we do hope you enjoyed.
Thirdly, you emailed us three pictures of some mould in crevices in the wall windows in the room or bathroom, after corresponding with the hotel regarding this, they offered a partial refund, which you accepted.
As for your comment that we 'don't care', this is completely inaccurate, we pride ourselves on being a very customer service orientated Company, who goes over and above. We have been trading for 20 years and are happy to say we retain many happy and loyal returning customers. We feel we dealt with your complaints swiftly and thoroughly and as a result secured you a partial refund.
Kind regards,
Country Hotel Breaks
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