brightwaterholidays.com Reviews 3

TrustScore 3 out of 5

3.0

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Company details

  1. Tour Operator
  2. Cultural Tours Provider
  3. Sightseeing Tour Agency
  4. Tour Agency
  5. Travel Agency

About brightwaterholidays.com

Written by the company


Garden & Scottish travel since 1992

At Brightwater Holidays, we believe travel should feel rewarding, well-paced and thoughtfully designed. For more than 30 years, we have specialised in garden tours and Scottish holidays, creating escorted journeys that bring together remarkable landscapes, cultural heritage and distinctive places across the UK, Europe and beyond.

From world-famous flower shows and celebrated public gardens to private estates rarely open to visitors, our tours are shaped by longstanding relationships and careful planning. Scotland remains at the heart of our programme, with itineraries that explore its Highlands, islands and historic landscapes in depth.


Expertly guided, carefully managed

Every Brightwater holiday is accompanied by an experienced Tour Manager, including horticultural specialists, former head gardeners of royal estates, designers and broadcasters. Their insight adds context and detail throughout, enriching each visit and helping you appreciate every place more fully.


Designed for ease and value.

Our escorted tours are designed to feel straightforward and relaxed, with comfortable coach travel, hotel accommodation and visits included as outlined in each itinerary. With practical arrangements handled throughout and so much included in the price from the outset, you can travel with clarity and confidence.


Why travel with Brightwater?

Over 30 years of specialist experience Award-recognised quality and service Exclusive access to private gardens


In-depth Scottish expertise

A welcoming atmosphere for solo travellers Part of the Specialist Journeys group, Brightwater Holidays continues to create journeys that are carefully refined, consistently enjoyed and thoughtfully delivered.


Contact info

3.0

Average

TrustScore 3 out of 5

3 reviews

5-star
4-star
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1-star

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Rated 1 out of 5 stars

Had to cancel our forthcoming holiday…

Had to cancel our forthcoming holiday due to illness. As we had paid upfront we were due a full refund less deposit. Apparently there is a 14 working day wait for a refund. After 14 days still no refund despite customer services saying it had been processed. Very disappointed with this company.

1 October 2025
Unprompted review
Rated 4 out of 5 stars

Good Garden Tour

Excellent driver, good guide all went as advertised.
I took a four day garden tour in England. The bus driver was good and competent, the tour guide gave us some information on each garden. The hotel was what I expected. We went to all the gardens as listed. I had a good time and would go with this company again.

21 June 2024
Unprompted review
Rated 1 out of 5 stars

Untrustworthy and dreadful customer service,

Scottish tour was cancelled due to low numbers. It took 10 weeks and as many emails and calls to get our money back which had been paid in full.
When the refund was finally made no confirmation was sent regarding the refund no apology for the delay or for the cancellation. I would not recommend and would not trust this company.

24 May 2023
Unprompted review

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