Andante Travels Reviews 

As usual the expert guide and tour managers were exceptional and the places visited extraordinary.
However the local guides were varied: Carmen at the Villa at Otrang was at one side of the scale (excellent) whereas Sveltana in Luxembourg left something to be desired-she garbled at times, walked as she spoke and/or failed to pause when traffic or noisy groups of children passed so that it was difficult to follow some of her explanations.
On a negative side, the return plane home was late in the day, could an earlier one not have been booked as it made the last day as if we were filling time. Also why did the feedback survey arrive just 2 days into the trip and 5 before the end of it?

I have done several trips with Andante before. They are normally very good. I did the trip Beyond Pompeii.
Whilst the lecturer and the manager were good, the back office at home had not done their homework properly. A trip to the Capua Mithraeum was cancelled. A glass boat view of the underwater tuins in the bay of Baiae did not go ahead because it was too early in the season!
The hotel was a bit disappointing, poor regard to fire regulations. And we had to drag our luggage through the streets to the hotel, when the luggage could have been delivered by vehicle.
But I will be travelling with Andante again this Autumn!

everything - the sights, weather food, specialist tour leader, driver, local guide and the local specialist. All were first class. It is a memory to cherish.

After requesting a refund after andante cancelled my tour not once but twice (initially in September 2023 and rebooking for September 2024) I have still not received my refund. I have emailed them twice and been told the refund should have been in my account by the end of last week which it wasn't. Having emailed them again I have not even had the courtesy of a reply.

What are the chances of getting your money back from this company if you have to cancel your holiday? Currently no great chance. I had to cancel our Mediterranian cruise in June because my wife was suffering from cancer. I was told that the refund of £9000 would be paid within 3-5 weeks. Despite 3 phone calls to the company and promises that the issue would be escalated to customer care and the Chief Executive as yet I still do not have my £9000 back. We have used Andante for many holidays in the past but we shan't be using them again