Counselling Directory Reviews 

558
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Easy to use, friendly support when needed and clear. I've heard good things about counselling directory so looking foward to seeing what yields from it, but so far, pleased with how easy it was to us... See more

Rated 5 out of 5 stars

The Counselling Directory meet and often exceed my expectations every time I'm in touch. There is always someone who answers the phone and has useful suggestions to my questions - whether that be my p... See more

Rated 3 out of 5 stars

I really want to be positive about my experience but unfortunately I havent. I started looking for therapists about a month ago, made sure to only contact those who have availability. Unless they cal... See more

Company replied

Rated 4 out of 5 stars

I lost my wife to ‘lynch syndrome’four years ago and councelling was helpful but too short and late,so still suffering from loss and isolation as doctors failed to offer my wife treatment soon enough... See more

Company replied

Company details

  1. Mental Health Service

Written by the company

Connecting you with therapists working online and across the UK. Part of the Happiful family.


Contact info

4.1

Great

TrustScore 4 out of 5

558 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(558)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It’s worth a call to the team at Counselling Directory - they make practice promotion feel do-able!

I’ve been in practice for 3 months, and signed up with Counselling Directory, but hadn’t made the most of it. I called for advice about how best to promote my practice, and what resources Counselling Directory offered.

It was such a helpful conversation, and I felt supported and positive. There is a lot of support available and the site is easy to navigate once you know what to look for. I’d say it’s definitely worth a call to the team - to find out how much help there actually is for talking therapists with promotion & peer support.

4 January 2024
Unprompted review
Rated 5 out of 5 stars

Intelligent

Intelligent, empathetic, patient and insightful. Michael helped me on a journey of self-awareness and helped through reviewing various techniques and insightful questions how to understand where I've been, where I was and has helped me have the tools and confidence for re-building my life and self esteem.

3 January 2023
Unprompted review
Rated 5 out of 5 stars

The Counselling Directory is inviting…

The Counselling Directory is inviting and easy to navigate. It can often be a hard step to admit we need help and finding the directory makes it easy to search for therapists from the privacy of your own home. It is easy to get in touch with individual health professionals, find out more about their background and the work they offer by being directed to the therapists personal websites. Contacting counsellors/therapists is simple as each individual entry allows you to get in touch with your chosen practitioner. It's simple and quick.

30 December 2023
Unprompted review
Rated 5 out of 5 stars

Very helpful and responsive

Very helpful and responsive. They answered any questions I had straight away.
The application and setting up my profile was straightforward.
The other services offered are great.

6 December 2023
Unprompted review
Rated 1 out of 5 stars

Ignored

After taking steps to make contact I have had no response

30 November 2023
Unprompted review
Counselling Directory logo

Reply from Counselling Directory

Hello,

We are sorry to hear that you received no response from your chosen therapist. We understand the time and emotional labour it can take to reach out for support.

While we do not manage therapists' schedules ourselves, we do encourage all those listed with us to update their availability regularly and ensure all enquiries are responded to. Unfortunately, due to many reasons, some enquiries can go unanswered.

Please know that we are doing all we can to review this process and ensure that the people using our website can connect with the support they seek without obstacles or disappointment.

Many thanks,
Ellen

Rated 1 out of 5 stars

Appalling

Appalling. After contacting 3 councillors, not one of them replied .

9 November 2023
Unprompted review
Counselling Directory logo

Reply from Counselling Directory

Hi Belinda,

We're so sorry to hear that you didn't receive a response from your chosen counsellors.

While we don't directly manage our members' schedules, we do encourage all therapists listed with us to ensure their availability details are up to date and that where possible, they respond to all enquiries. Unfortunately, there are instances where this isn't the case.

We take this feedback very seriously and will be taking this into consideration as to how to further develop and enhance our service.

Many thanks, Belinda.

Ellen

Rated 5 out of 5 stars

An exceptional membership with supporting team behind every professional

A huge heartfelt thank you to everyone at the Counselling Directory team for the help and support they've given to me for my therapy business over the past number of weeks. After working on so many press requests and publishing articles for Counselling Directory, I have become more confident with writing about therapy content which includes recently publishing on my own blog for my website. This has helped me a lot and I am now getting more client work from my Counselling Directory profile! Being with the Counselling Directory means more than just a profile listing on an established therapy website. They really do care about what I do. I really appreciate the level of support the Counselling Directory team have provided to me and I would recommend them to anyone considering to use them for their business too :-).

30 October 2023
Unprompted review
Rated 5 out of 5 stars

Room for trustpilot improvement

I didn't care for trustpilot's presumption that reviewers' experiences would be "great" and its interest only in what companies are doing well. Since the company in question is English perhaps the questioner should learn to accept English spelling.

As for my experience with Counselling Directory itself, apart from their site's rejection of non-UK phone numbers the experience was exemplary from start to finish. It even responded promptly to those whose evaluation was unfavourable.

28 October 2023
Unprompted review
Rated 1 out of 5 stars

Emailed twice with no reply to either.

22 October 2023
Unprompted review
Counselling Directory logo

Reply from Counselling Directory

Hi Charlotte,

We're sorry you didn't receive a response from your chosen therapist. We encourage our members to regularly update their profile status and availability information, however, there are circumstances which may cause a delay.

Please know that we record all feedback and will continually use this in our efforts to enhance the user experience.

Thank you,
Ellen

Rated 1 out of 5 stars

Not received a reply 🥲

25 October 2023
Unprompted review
Counselling Directory logo

Reply from Counselling Directory

Hi Sally,

We're sorry you didn't receive a response from your chosen therapist. We encourage our members to regularly update their profile status and availability information, however, there are circumstances which may cause a delay.

Please know that we record all feedback and will continually use this in our efforts to enhance the user experience.

Thank you,
Ellen

Rated 4 out of 5 stars

Great site with one key shortcoming

This site provides a really easy way to find a counsellor, with really helpful filters. One thing I would like to be able to do is contact a few counsellors simultaneously with the same enquiry. In my experience, it can take a while to find the right person due to various factors, including lack of availability, lack of possible meeting times, finding out the therapist isn't quite right after an initial consultation, misleading listings (e.g. more expensive than expected) etc.

23 October 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look