I bought seersucker shirts. They were good, reasonably priced and as described, which has not always been my experience with Cotton Traders. The picking and delivery took several days, which, in the d... See more
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Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
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I phoned re next day delivery 4 days down still not arrived. Lady checked everything but 1 item still in stock reordered for me reimbursing for item no longer in stock and next day delivery cost. Coukd no guarantee goods would arrive in time for our holidays day but she was polite dealt with problem immediately
Ordered 2pr of shorts.
Arrived quickly. They’re very comfortable to wear and seem well made.
Received part order had no notification of when other part of order would arrive. Visited shop to ask if they knew what was going on. They kindly phoned customer service and I was then informed that the order would not be completed. It feels if I hadn’t gone to the shop I’d still be waiting.
This was the second dress I bought as the first one, for me, was admired for it's elegance, colour, style and reasonable price and wanted by another family member!
I found that the goods I ordered were of great quality the Bath sheets were excellent size and softness and the bathroom runner plus pedestal mats were excellent. All of my items arrived and delivery was very fast and good.
I bought some tops which did not suit me, which was ok. However, I returned them 12 days ago and so far have not received my refund. Having sent a review to them, with my customer service comments as requested, I'm still waiting for a refund. I can only say that i will not use this company again - compared to other online retailers their service could most charitably described as lethargic. Cynically it is starting to look as if they are hanging on to my money for as long as possible.
Delighted with this T-shirt, polo neck made it a little bit different and the material is real soft.
Ordering easy and delivery on time
Good quality clothing
Four items ordered and paid for, only three in the parcel. No email address for contact in event of problems.
Easy to order, very easy to take back to the shop if it’s not right.
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