Cotton Traders have really good quality clothes and I was lucky enough to bag a few bargains! I ordered online for delivery instore. Service was prompt, efficient and staff were very helpful. Website... See more
Location
Switch location2 Heol Mostyn, Village Farm Industrial Estate, CF33 6BJ Bridgend, GB
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See what reviewers are saying
Delivery spot on no problems right on time, I am so pleased with the Quality of the clothes I purchased 6 Dressers recently some on sale some Full price and kept every one. Cotton Trader... See more
I have been shopping at Cotton Traders for years. I have never yet had a problem. Their clothes are well made and very good quality. Their customer service is second to none and if you order online, t... See more
Company replied
The product was great but your delivery is appalling I had a delivered to a local store never had an email I ring the store to find out if they have received my order not good enough I know it can ta... See more
Company replied
Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
2 Heol Mostyn, Village Farm Industrial Estate, CF33 6BJ, Bridgend, United Kingdom
- 01656 744833
4.6
Excellent
69 reviews
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Reply from Cotton Traders - Bridgend
We appreciate you sharing your experience. We're glad our service was to a high quality and very prompt.
Not having to return an item speaks…
Not having to return an item speaks volumes.Thankyou Cotten Traders
2 January 2026
Reply from Cotton Traders - Bridgend
We're happy to hear that you were satisfied with your purchase. Thank you for your positive feedback.
Good service and quality products at a…
Good service and quality products at a reasonable price.
18 June 2025
Reply from Cotton Traders - Bridgend
We appreciate your positive feedback. We're happy you are pleased with our service as well as the quality and value of our products. 😊
As usual this item excellent quality. I am very [;eased with it
As usual this item excellent quality.
15 April 2025
Reply from Cotton Traders - Bridgend
Thank you for your kind words. We're so glad to hear that you were happy with the quality of the item.
Quick delivery and very nice warm jumper
26 November 2024
Reply from Cotton Traders - Bridgend
Thank you for your positive review. We're happy to hear you were pleased with the delivery speed and the quality of the jumper. Your feedback is appreciated.
Reply from Cotton Traders - Bridgend
Thank you for your review! We're happy to hear you're pleased with the quality of the sweater.
We appreciate your comments.
Kind regards
Lisa
Cotton Traders Customer Care.
Trousers didn’t fit as my usual…
Trousers didn’t fit as my usual measurements but T shirts were finw
13 August 2024
Reply from Cotton Traders - Bridgend
We appreciate your feedback. We're glad you enjoyed our T-shirts. We understand your experience with the trousers and will take your feedback into consideration.
Sent me the wrong size duvet cover
3 July 2024
Reply from Cotton Traders - Bridgend
Hello Jacqueline,
Thank you so much for getting in touch, I have attempted to call you this afternoon to resolve this for you, however there was no answer.
Could I ask you to contact our Customer Care team on 0161 286 4321 where a trained advisor will be able to resolve this issue fully for you.
Kind regards,
Andrew
Cotton Traders Customer Support
Easy to order ggreat companyood offers quick service.
Easy to order good offers quick service.
16 June 2024
Reply from Cotton Traders - Bridgend
We appreciate you taking the time to leave a review. We're glad to hear you found our ordering process easy, our offers appealing, and our service quick.
Great to be able to pick up parcel…
Great to be able to pick up parcel locally. Staff always helpful and friendly.
22 May 2024
Reply from Cotton Traders - Bridgend
Thank you for taking the time to leave a review. We're thrilled to hear you had a positive experience picking up your parcel. We appreciate your kind words about our staff. We strive to provide excellent customer service and are glad you found it helpful and friendly. 😊
Ordered online
Ordered online, collected locally. Really pleased with grandad t-shirts and slippers, good price and good delivery.
24 April 2024
Fab clothes, fab company
Great company, great products, have bought lots of items over the years both online and in-store and never been disappointed.
6 April 2024
I love the cotton jumpers
I love the cotton jumpers, I have a allergy to wool so the cotton jumpers are perfect for me. They are good quality, wash lovely on a cool short spin wash. Cotton traders are a great company to order from.
18 March 2024
The product was great but your delivery…
The product was great but your delivery is appalling I had a delivered to a local store never had an email I ring the store to find out if they have received my order not good enough I know it can take 7 working days my order was at the shop but no one told
20 March 2024
Reply from Cotton Traders - Bridgend
Dear Mr Gareth Hern,
Thank you for taking the time to leave a review. I am sorry to hear that you feel that the delivery was slow to one of our Cotton Traders Stores. We do ask kindly that you allow 7 working days for your order to be delivered to store for Click and collect and I sincerely apologise if this was not made clear when placing your order. You can find all our expected delivery timelines under the delivery tab on our website.
I apologise for any inconvenience caused by this and I do hope that we can meet your needs in the future.
Kind regards,
Jennifer
Customer Support Team.
Good quality at a good price
Quick delivery. Happy with purchase. Item true to size, good quality at a reasonable price. Would recommend
7 March 2024
The item was dispatched on time.
6 March 2024
Would always recommend Cotton Traders
I have been shopping at Cotton Traders for years. I have never yet had a problem. Their clothes are well made and very good quality. Their customer service is second to none and if you order online, their delivery is within days. I would always highly recommend them.
27 January 2024
Reply from Cotton Traders - Bridgend
Dear Karen,
Thank you for taking the time to leave such a lovely review. I am so glad to read of this.
Kind regards,
Jennifer.
Customer Support Team.
So handy having the outlet nearby for…
So handy having the outlet nearby for collections & additional purchases. Staff always friendly and efficient.
24 January 2024
Reply from Cotton Traders - Bridgend
Hello Mr Benallick,
Thank you so much for the lovely feedback for the Bridgend store. I have passed your comments to the area manager who will share them with the store staff.
Kind regards
Alison
Cotton Traders Customer Support
Ease of ordering and returns
Ease of ordering and returns , we had to return one pair as it was too small despite being the same size as the other pair !! But same quality products as usual
15 January 2024
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