Cote Reviews 

903
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Evaluating 250 reviews, most reviewers were unhappy with their experience overall. Many patrons frequently complained about a noticeable decline in food quality, smaller portion sizes, and unexpected price increases across various popular menu items compared to previous years. Reviewers also noted unhelpful service, long waiting times between courses, and frustrating billing errors that frequently added extra unwanted charges to the final check. Some reviewers were happy with the delicious dishes and friendly staff members who consistently provided attentive, charming service throughout the entire meal. Customers often appreciated the welcoming restaurant atmosphere, prompt attention from servers, and well-priced set menus during their otherwise exceptionally enjoyable dining visits.

What people talk about most

Product

Users describe ambiguous feelings regarding the product, noting that while some dishes like the crab starter... See more

Service

Consumers find service to be ambiguous, with some reviewers praising the lovely staff, exceptional attention,... See more

Quality

Reviewers mention negative feedback about quality, noting that meals often arrive overcooked, cold, or poorly... See more

Staff

Clients share ambiguous opinions on staff, with some reviewers praising friendly and attentive servers,... See more

Price

People report negative experiences with price, describing the overall costs as extremely high and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The Salad Nicoise that Cote served until a year or so ago was exceptional - quite the best obtainable anywhere, including Nice! Now it is just ordinary. What made it exceptional was the anchovy sauce... See more

Company replied

Rated 2 out of 5 stars

I used to like going to Cote St Pauls and have been there many times over the years. This time i had to leave my table to chase up on my wine order half way through my meal as wasnt delivered and agai... See more

Company replied

Rated 2 out of 5 stars

Lewes Cote has become a Cote Petite. Limited menu....same stuff that was available on special offer all through February. So disappointing only to find out when you've arrived for a Saturday night out... See more

Company replied

Rated 2 out of 5 stars

I generally liked cote as a dependable mid range restaurant. Since the take over on 2025 this has rapidly declined the steak frite has become half the size and the wine is now over priced own brand tr... See more

Company replied


Company details

  1. Restaurants & Bars

Written by the company

French-inspired dining. Join us in one of our restaurants across the UK or enjoy luxury delivered, with Côte at Home.


Contact info

2.2

Poor

TrustScore 2 out of 5

903 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

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2.2

All reviews

(903)

249 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bristol Clifton Village Cote

Bristol Clifton Village Cote - we went for a Birthday meal of 7 of us at 1930. Firstly we were told that we must be mistaken and we did not have a booking. We showed our confirmation and then led to our table. We had to request menus and tap water. We ordered sharing starters and they came incredibly quickly but then we had a 90 minute wait between starters and mains. We were offered drinks whilst we waited, but later found these were not complimentary. When our plates were cleared it was obvious the manager had more interest in making himself a coffee and chugging a red bull behind the bar than waiting on any tables himself. He told our waitress to completely clear outside so we were left with no drinks, no dessert menus and empty plates for 45 minutes. In the end when we asked the waitress to remove the tip she looked very uncomfortable and said she would need to talk to her manager. £400 bill and won't be returning.

28 March 2026
Unprompted review
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Reply from Cote

Hi Lauren, thank you for your review, we are sorry to read of the issues. We can see our team have reached out to you already. We do hope to welcome you in the near future.

Rated 5 out of 5 stars

Another great familly meal.

My family and I had another wonderful meal at Côte Newbury. The staff were friendly and attentive and helped us with an unforeseen problem we had while there. The food was excellent. We always choose this restaurant for family events because of they are always so friendly and accommodating.

4 April 2026
Unprompted review
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Reply from Cote

Hi Kevin. Thanks for the great rating and review - it's so lovely when our guests appreciate our efforts and take the time to comment on them. We hope to see you again soon!

Rated 2 out of 5 stars

Exeter Cote- Dire Friday Easter breakfast

Exeter Cote- Good Friday breakfast with friends.
Hostile service, food average.
Server lady forgot her manners when dealing with our party 3 adults 2 well behaved dogs on their on beds. Admittedly we had questions on the menu but did not expect the attitude.
No signage for upstairs loo head room.
This was the second time we went for Easter and we will not be back!
Good luck!!

3 April 2026
Unprompted review
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Reply from Cote

Hi , thank you for your review. Sorry to hear you’ve been left feeling disappointed with the service - we hope you raised this with the manager on duty so they could make things right for you. We'll use your comments constructively, and hope you will visit us again soon.

Rated 5 out of 5 stars

Covent Garden Cote provided excellent…

Covent Garden Cote provided excellent food, wine and service. Surprised that its reviews are so poor from others. The prices were very competitive for central London and their portions generous, especially the cheese board. Recommend it and will be returning on our next trip to London.

30 March 2026
Unprompted review
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Reply from Cote

Thank you so much for such a wonderful review — it truly means a lot. We’re delighted to hear you had such an exceptional experience and that both the team and the food made such an impression. Feedback like this really makes our day. We hope to welcome you back again soon.

Rated 1 out of 5 stars

Review

Review: Côte (Windsor)
​Went to Côte in Windsor today with my brother and his wife. The starters were actually good, which made the rest of the meal even more of a total joke.
​The mains were honestly rubbish. My brother’s lamb ragu was scorching in the middle and ice-cold on the edges—classic lazy microwave job. To top it off, my seafood linguine had prawns that were watery and still frozen in the center.
​You expect way more from a place like this, especially given the prime Windsor location. Serving up microwaved leftovers and frozen seafood is pathetic. Complete waste of money.

29 March 2026
Unprompted review
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Reply from Cote

We’re very sorry to hear about your disappointing experience at our Windsor Brasserie. This is not the standard of food quality we expect to serve, and your comments are concerning.
If you’re happy to, please email a copy of your bill along with a copy of your feedback to reviews@cote.co.uk so we can look into this properly and address it with the team.
Thank you for bringing this to our attention.

Rated 2 out of 5 stars

I generally liked cote as a dependable…

I generally liked cote as a dependable mid range restaurant. Since the take over on 2025 this has rapidly declined the steak frite has become half the size and the wine is now over priced own brand trade. No longer a good value proposition compared to spending a bit more to go to a proper steakhouse.

22 March 2026
Unprompted review
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Reply from Cote

Hi, thanks for sharing your feedback with us. We’re really sorry to hear the changes haven’t met your expectations, and we appreciate you letting us know about the portion size and wine concerns. We’ll use your comments to help us improve and hope you’ll consider giving us another try in the future. Thank you.

Rated 1 out of 5 stars

Terrible experinace - Côte Hay's Galleria

Hello everyone, real shame to write this revieve as ive been to this particaullar venue a number of times in the last year or so and had wonderful food and expriaces, However today was my worst expriance.

To start with, we entered the restanat and waited 5mins to be seen to even though we had a booking. We asked 4 times if we could get some ice in a glass, we had HAIR in one of our dishes and then when the manager came to clear the table (after waiting 15mins for this to happen, the manager said ' how was your meal assuming less hairy' and then our other member had mussels and asked if he could have some bread and they tried to charge over £3 for 4 slices! All the staff seemed to be disorganised and all over the place and the resustant wasnt even busy - Id say half full at 4pmish. And to top it all off they wondered why i wasnt paying the 10% service charge!!!!!

21 March 2026
Unprompted review
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Reply from Cote

Hi, we’re really sorry to hear about this experience, especially after so many great visits and thank you for leaving your other reviews too. please know this isn’t the level of service or care we aim to deliver, and we appreciate you sharing the details so we can address them with the team. We'll act on this as an priority and are confident, if you return, you'll see an improvement.

Rated 1 out of 5 stars

Cote Bluewater lunchtime 19.03.26.

Cote Bluewater lunchtime 19.03.26.

I have to write out of despair following a dreadful meal at the above restaurant.

Together with friends we visit this branch 4-6 times a year over the last 12+ years. We have noticed a small decline in service over the years but always return. Our visit today was very bad on many levels.

Our friends booked the table for 4 Pax. They booked on line and were rewarded 'fizz' with the booking. Even though they booked for 4 people only they had fizz and we had to pay. It has never been like that before but we let it go. I am complaining now as that was the least of our dissatisfaction.

The service was surly at best, but we all have bad days, so we let this go too.

However when we received the bill, we didn't complain, but on examination we noted we were charged for All the fizz. We politley asked for the bill to be revised showing the correct amount.

What happened next was simply insulting and embarrassing. I asked why the fizz was not FOC for the two that qualified. the woman that porported to be a manager stated we needed to have mentioned this at point of order, we did but it wasn't noted.

The manner in which she spoke to us was dictatorial, dismissive and rude. All 4 of us felt embarrassed and the lovely feeling you get after a nice meal was ruined.

We kept our complaint at low volume to avoid embarassment, but the lady manager raised the tone and volume then dismissed us in the most abrupt way.

I politely asked for her name - she told me to get lost. The male manager standing adjacent to her didn't offer any help.

We have dined at many Cotes over the years, this was our worst experience, on reflection our worst dining experience in memory.

19 March 2026
Unprompted review
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Reply from Cote

We are very sorry to hear about your recent experience, and we sincerely apologise for the disappointment and poor service you described. We want to reassure you that we take your feedback extremely seriously, and this is not the standard we expect for our guests. Your concerns around both the service and the handling of the offer will be fully reviewed and addressed by the appropriate senior leaders. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

Following our lunchtime visit to Cote…

Following our lunchtime visit to Cote Festival Hall on Wednesday 4th February we left a favourable review that afternoon. However, in the early hours of the following morning (15 hours later) my husband was violently sick – clearly food poisoning. We notified Cote principally to ensure that steps would be taken to protect others. A form was filled in. In the early hours of Saturday morning I too was sick (60 hours later). Another form filled in. We had both partaken of the Pistachio Crème Brulee - and it is known that this can cause such problems. We were told on 6th February it would take 10 days - plus a bit may be (!) - before we heard back. On 26th Feb we chased this up and were told ‘as a matter of urgency’ it would be followed up. On 11th March we chased again saying we would have to leave negative feedback and lo and behold the following Monday 16th March we had a long winded reply saying they were not in any way responsible. You may draw your own conclusions!
We would advise all to avoid anything with egg in it just to be on the safe side….

4 February 2026
Unprompted review
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Reply from Cote

Thanks for your comments - we take matters of safety very seriously. We are fully aware of this complaint and have fully investigated. We’ve been in touch with you and shared the outcome of our investigation with you, which could not find any cause for your illness associated with our Royall Festival Hall location. We are however, sorry to hear you’ve been so unwell and hope you are fully recovered now.

Rated 5 out of 5 stars

COTE BRASSERIE FINE DINING

Firstly, the food for all at our table was very very good. The building in Edinburgh was well presented and has an appropriate ambiance for fine cooking although we were there at lunchtime. The servers were very welcoming and, importantly for me, knowledgeable about the food. Apologies, I think our server was called Anna and we were well cared for. The menu was properly sized with classic and more modern choices for most, I would think. Everyone at our table thoroughly enjoyed their own particular dish but I chose the classic bourguignon and it was superb. The menu states 5 hrs cooking time and the dish suggests this is accurate! A fantastic experience and the coffee was high quality, too. A place I shall return to. I seldom get opportunity to thank chefs/kitchen staff but at Cote Edinburgh they certainly deserve credit. A very organised and slick restaurant experience.

17 March 2026
Unprompted review
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Reply from Cote

Thank you so much for this wonderful review. We are delighted to hear that you enjoyed the food, the atmosphere, and the service from our team, including Anna, who will be thrilled to receive your praise. We’re especially pleased that the bourguignon and your overall dining experience left such a strong impression. We truly appreciate your kind words for both our front‑of‑house and kitchen teams, and we look forward to welcoming you back again soon.

Rated 1 out of 5 stars

ROBBER

This is a shame mu husband book a table saturday for sunday then he canceled the same day but have been charged 40£ then when i contacted them, they told me that I need to give them 72 hours notice to cancel - is that a joke how am i supposed to cancel 72 hours in advance if i book the day before. YOU ARE ROBBER

14 March 2026
Unprompted review
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Reply from Cote

Thank you for sharing your feedback. At the time of booking, if card details are required, it means the reservation is being held under our no‑show policy, which commits the table for you and protects it during busy periods. This policy also explains that cancellations must be made within the stated notice period to avoid a charge. We appreciate that booking the day before makes this feel unfair, and we are sorry for the frustration caused — but if you do book last minute, you are committing to following through with your reservation, with no ability to cancel.

Rated 1 out of 5 stars

Frequent Visitors……But Not Any More

We have been frequent visitors to Côte in Salisbury over the years and had fairly positive experiences, until our last two visits.
1) where we were overcharged and promised a credit that never arrived
2) overcharged and served tepid food

The first time we didn’t notice the overcharging until we got home as there were 8 of us dining and we didn’t scrutinise the bill closely.
We were charged for coffees and drinks from another table, when we realised their error we phoned the following day and the manageress said she would put a voucher in the post to us to cover the £35 that we had been overcharged, but it never arrived.
On our visit this week we booked a table for 4, there was a promotion offering a free ‘glass of fizz’.
We arrived before our friends and were served our 2 glasses of ‘free fizz’ and when I ordered the 2 for our friends the waitress said that the offer was only for 2 people and not 4………what a cheapskate promotion, and then to add insult to injury they charged us £16 for the 2 glasses that were supposed to be free.
The food was average at best, two of our main courses were tepid at best rather than hot (the Lamb Ragu with mafalde pasta) one of which was taken back to the kitchen to be zapped in the microwave whereupon the whipped chèvre cheese was annihilated into a small mound of foam.
Our lunch came to £165 for four people which I thought was poor value for sub standard food, a dessert was credited off the bill as a gesture for the cold ragu, but the damage had already been done AND they had the cheek to add on 12.5% service charge !!
The staff were pleasant and friendly enough but we won’t be going back and neither will our friends.
Côte used to be great, it has new owners, as of October 2025, Côte is owned by the Karali Group, a family-owned business led by Salim and Karim Janmohamed, they previously owned 74 Burger King outlets so appear to be a fast food outfit rather than proper restauranteurs.
Unless they start running this business better Côte will soon be gone.

6 March 2026
Unprompted review
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Reply from Cote

Thanks for your review. Please contact us on reviews@cote.co.uk with a copy of this review, your full contact details, and your bill so we can look into it.

Rated 1 out of 5 stars

Very disappointing

Very disappointing. Had burger & bubbles deal in Cote Reading. Burger bun was dry & stale . Hardly any meat in the thing . Supposed to come with free flowing fries, asked for these & never received them.

6 March 2026
Unprompted review
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Reply from Cote

Hi, we’re really sorry to hear about your disappointing experience with the Burger & Bubbles deal in our Reading restaurant. Thank you for letting us know about the bun, the portion, and the missing fries — we’ll use this feedback to improve and we hope you raised it with the manager on duty at the time so they could make things right there and then for you.

Rated 2 out of 5 stars

Lewes Cote has sadly become a Cote Petite

Lewes Cote has become a Cote Petite. Limited menu....same stuff that was available on special offer all through February. So disappointing only to find out when you've arrived for a Saturday night out. One specials meal also available. Lovely staff as usual. Not likely to be back soon. Tried to contact Cote directly but website failed

28 February 2026
Unprompted review
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Reply from Cote

Thanks for your review. We’re sorry the offerings didn’t meet your expectations. We'll continue to change the menu with the seasons and we’ll also check out the website contact form, as we’ve not had any other issues reported.

Rated 1 out of 5 stars

Petite Cote. The new McDonald's

Swapped to the Petite Cote. Essentially this means greedy people can have as many fries as they want, and dumbing down the rest of the menu. My go to restaurant for the last 20 years has become a French McDonald's, and unfortunately with the staff to go with it.

2 March 2026
Unprompted review
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Reply from Cote

Thanks for your review. Côte Petite serves the same quality food and exceptional service as Côte Brasserie does, just with a set-menu concept. We are still serving up our favourites since 2007 - you can just get it at great value as part of a set menu concept.

Rated 3 out of 5 stars

We went to Cote in Covent Garden last…

We went to Cote in Covent Garden last Friday . I love Cote and often eat there when family visit London. I often have said ever had a disappointing meal with ever one we have eaten, central London or local. I was disappointed in the menu change . It isn’t as good as before . No bouillabaisse or fish pie for example, . We were shown downstairs because they were busy but we had booked a table. The starter soufflé was not great . I think I’ll be looking for a new regular .

20 February 2026
Unprompted review
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Reply from Cote

Thank you for sharing your feedback — we’re truly sorry to hear the recent menu changes and your experience in Covent Garden didn’t meet the high standards you’ve come to expect from us. We’ll be sure to pass your comments on to the team, as they really matter. We’d love you to return again to give us a second chance and know we can restore your confidence in us.

Rated 5 out of 5 stars

Great food and service

Great food and service

23 February 2026
Unprompted review
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Reply from Cote

Thank you so much for your 5★ review! We can’t wait to welcome you back again soon for more great food and service.

Rated 5 out of 5 stars

Great experience at Cote Reigate

Had a great time at Cote Reigate this evening. Food and service very good - but made better by our great server Hannah G who deserves a special mention. I usually end up moaning about my restaurant experiences but tonight was all good!

20 February 2026
Unprompted review
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Reply from Cote

Thank you so much for your lovely 5★ review! We’re delighted to hear you had such a great time at Côte Reigate, and we couldn’t agree more — Hannah G is absolutely fantastic and will be thrilled to get your shout‑out.

Rated 1 out of 5 stars

Appalling service at the bluewater…

Appalling service at the bluewater branch. Everything was a problem rude staff not welcoming at all. We went to Chelmsford branch the night before absolutely lovely staff they couldn’t do enough for you there! My granddaughter has severe adhd and she found the whole experience overwhelming as the staff at bluewater are rude.

19 February 2026
Unprompted review
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Reply from Cote

We’re truly sorry to hear about your experience at our Bluewater restaurant, especially after such a positive visit to Chelmsford the night before. No guest should ever feel unwelcome, and we’re particularly concerned that you say the staff made the environment was overwhelming for your granddaughter. We’ll be addressing this with the team directly, and know if you returned to Bluewater on a future visit, you'd see a marked improvement.

Rated 1 out of 5 stars

My husband and I booked a lunchtime…

My husband and I booked a lunchtime valentine meal at Eton which was an unpleasant experience, firstly after copious emails from them telling me how much they are looking forward to seeing us turned out they had booked us in under a different name, the restaurant was filthy food on the floor under the table, dirty glasses, overrated bland food and a waitress with no smile. Not going there again.

14 February 2026
Unprompted review
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Reply from Cote

We’re truly sorry to hear about your experience during your Valentine’s lunch in Windsor, as this is far from the warm welcome and high standards we aim to deliver. The booking mix‑up, cleanliness issues, and service concerns you’ve described are very disappointing, and we’ll be addressing them with the team straight away. We appreciate you sharing this with us and would value the chance to restore your trust in the future if you'll kindly give us another try.

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