The associated Miguel on Washington. Blvd gave me a heart ❤️ feeling deciding to switch to this company u guys have a great employee there loves his job and know what he is doin
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Always kind, friendly customer service when I call for insurance or need a quote. Cost-U-Less has always offered me the lowest price for coverage. In this economy, this company is more than a blessing... See more
Company replied
Maira was very thorough and determined to get me the lowest price. She was also friendly knowledgeable and quick. Her team is also excellent and worth going in person.
Company replied
Since we get there they treat us friendly and they help us to find the insurance that meet our budget. They answer our questions in professional manner. I’ll recommend to my friends and family
Company replied
Company details
Written by the company
More than 600,000 California drivers trust Cost-U-Less Insurance Centers to give them high-quality, low-cost car insurance options from top-rated providers. With over a decade of experience and more than 85 convenient office locations throughout Califo...
Contact info
Center Avenue 7711, 92647, Huntington Beach, United States
- costulessdirect.com
4.8
Excellent
438 reviews
Replied to 66% of negative reviews
Typically replies within 48 hours
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I can’t believe how totally rude
I can’t believe how totally rude. The customer service helpers are and they’re all guys unbelievably rude. Why would anybody want any of this insurance any of it? It’s unbelievable. They hang up on you. They talk back at you. Who are these people? Think they are especially the one in California unbelievably rude. I’m not going through this company anymore. They suck.
15 April 2026
Unprompted review
Edward is the best!!
Edward made the entire process easy, and within my budget! KUDOS TO EDWARD!!!
6 April 2026
I was fed up with the Customer Service
I was fed up with the Customer Service. I was receiving not the other insurance I had so I look for something that was closer to me and I saw the cost you last insurance so I called and it was excellent customer service the whole time and it took a long process to get signed up, but the customer service was great and on top of that I got a much lower appraisal, so I love that and I changed Insurance and went with you guys and you found the right price for me a portable for me so thank you
27 March 2026
Reply from Cost-U-Less Insurance
We do love to see that you are taking the time to comment on the recent interaction you had with us. We thrive to better our customers' experience. Likewise, we look forward to continuing to do business with you for many years to come. Your comments help us find better solutions to your comfort. Have a great Day!
Solita was very helpful in getting my…
Solita was very helpful in getting my insurance started and explaining all of the important items. Best experience I have ever had dealing with an insurance agent, Best Jim Vanmuysen
15 March 2026
Unprompted review
Reply from Cost-U-Less Insurance
Thank you for sharing your comments on the service provided by our agent. This helps us understand and appreciate the service our team provides for our customers. Have a great day!
Lisa is a rockstar
Lisa in the Corona office provided excellent customer service and answered all my questions.
4 March 2026
Unprompted review
Reply from Cost-U-Less Insurance
Thank you for your review, we know getting insurance can be stressful, which is why we do all the leg work, this is way we can take something off your to do list. Have a great day!
Maira was very thorough and determined…
Maira was very thorough and determined to get me the lowest price. She was also friendly knowledgeable and quick. Her team is also excellent and worth going in person.
3 March 2026
Reply from Cost-U-Less Insurance
Helping our customers with the process of getting insurance is our specialty, we know it can be confusing and stressful when you do not have an expert helping you with the process of getting insurance. Thank you for leaving the 5-star review for our agent. Have a great day!
We paid $438 for 6 months
Hi,
We paid $438 for 6 months, but we cancelled it in 33 days. Why did we only get $255 refund? Why did the insurance take a lot of money from us? It's like stealing money. 😭
Thanks
Mei
8 January 2026
Reply from Cost-U-Less Insurance
Hi Mei,
Thank you for taking the time to share your experience. We're truly sorry to hear that your interactions with our agency left you feeling frustrated and unsupported. That’s not the level of service we strive to provide, and we appreciate your honesty in pointing out where we fell short. We’d like the opportunity to make this right. If you're open to it, please reach out to us directly at (888) 443-4662 so we can review your case and ensure you get the clarity and assistance you deserve. Thank you again for your feedback—it helps us grow and serve our clients better.
Second chance at coverage
I am so grateful for Cost u less insurance for granting me a second chance at full coverage after gaining points on my liscense.
The price is very reasonable and my first impression has been a very positive experience.
27 February 2026
Reply from Cost-U-Less Insurance
We are glad to see our agents can assist customers in finding insurance with great rates and coverage. Our main goal is to keep you safe and covered wherever you may be, whether it is on the road, at home or work. Thank you for being our customer. Enjoy the rest of your day!
Reply from Cost-U-Less Insurance
Thank you for sharing your experience with us today. Remember, our team is always there to help you with your insurance needs. Enjoy the rest of your day!
Affordable.
6 February 2026
Reply from Cost-U-Less Insurance
Thank you for sharing your experience with us today. Remember, our team is always there to help you with your insurance needs. Enjoy the rest of your day!
Caring and being kind and professional and being patient with your client is very important because you never know what type of person you are dealing with some people are slow. Some people are fast.
Because the person I was work with me was very kind and patient and humble which I need those kind of people to work with because I am a very slow person and have a low comprehension so what that guy did for me was very kind inconsiderate
3 February 2026
Reply from Cost-U-Less Insurance
Thank you for sharing your experience with us today. Our main goal is to help you find the rates and coverage you are looking for at the right price; thanks to our agents, we have been able to accomplish this goal for many and look forward to helping future customers. Enjoy the rest of your day!
Customer Service was really great to…
Customer service means the world to me. Thank you for being here
29 January 2026
Reply from Cost-U-Less Insurance
We love to see that you are taking the time to comment on the recent interaction you had with us. Thank you for taking a few minutes of your day to leave this comment; it means a lot to us here. Have a Great Day!
Cost U Less got me back on the road with affordable rates.
I was able to take care of and obtain everything I needed over the phone in no time at all. Thank you Ryan Ford. Great speedy customer service and speaking with subtle care and encouragement. Thank you so much sir.
17 January 2026
Reply from Cost-U-Less Insurance
We love to see that you are taking the time to comment on the recent interaction you had with us. Thank you for taking a few minutes of your day to leave this comment; it means a lot to us here. Have a Great Day!
My experience at cost u less insurance…
My experience at cost u less insurance was very pleasant agents were very helpful and resourceful with and answer for every question I had, I am very satisfied with the customer service I got during the time I was there very enjoyable experience.
12 January 2026
Reply from Cost-U-Less Insurance
Thank you for sharing your experience with us today. Our main goal is to help you find the rates and coverage you are looking for at the right price; thanks to our agents, we have been able to accomplish this goal for many and look forward to helping future customers. Enjoy the rest of your day!
My agent Carter went above and beyond…
My agent Carter went above and beyond to get me insurance coverage at a price I could afford
30 December 2025
Unprompted review
Reply from Cost-U-Less Insurance
We do love to see that you are taking the time to comment on the recent interaction you had with us. Thank you for taking a few minutes of your day to leave this comment; it means a lot to us here. Have a Great Day!
They were able to find a different insurance company that fit me better than the one I was with
They were able to find a different insurance company that worked better for me and a reasonable amount of time
24 December 2025
Reply from Cost-U-Less Insurance
Thank you for sharing the personal experience you had with our agency today; this helps us improve our customer service procedures as well as learn new ways to make the process easy for you. Enjoy your day!
Always professional- informative and…
Always professional- informative and great customer service
I’ve done business whit them for seven years
20 December 2025
Reply from Cost-U-Less Insurance
Thank you for sharing your personal experience with us today. Remember, we have more to offer, feel free to reach out to us via email or phone so we can show you a bit more of the other services we offer. Enjoy your day!
Reply from Cost-U-Less Insurance
We are happy to see positive comments about our customer service. This gives us peace of mind knowing our agents provide quality service and great rates. Enjoy your day!
My experience with the representative was wonderful she was super professional and very helpful.
My experience with Cost- u Les was very pleasant good customer service.
12 December 2025
Reply from Cost-U-Less Insurance
We are happy to see positive comments about our customer service. This gives us peace of mind knowing our agents provide quality service and great rates. Enjoy your day!
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