Acceptance Insurance Reviews 1,481

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and friendly demeanor, making the entire process effortless and enjoyable. Many people highlight the outstanding customer service, noting that agents go above and beyond to ensure the best rates and coverage, often making them feel valued and not just a number. The service provided is frequently described as efficient, seamless, and stress-free, with quick setup and clear explanations. Consumers are particularly impressed with the affordable prices and the ease of finding suitable policies.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the helpfulness, patience, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and professionalism of... See more

Price

Reviewers mention positive feedback about price. Customers consistently report that agents are helpful and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as smooth, easy, and... See more

Based on these reviews

Rated 5 out of 5 stars

If you’re looking for the BEST insurance agent, stop searching—Crystal Hernandez is the one you need! She’s awesome, knowledgeable, and makes the entire process effortless. Crystal doesn’t just sell... See more

Company replied

Rated 5 out of 5 stars

I want to give a huge thank you to Adrian Love at Acceptance Insurance. She went above and beyond to make sure I got the best quote possible. Even when we ran into a few technical issues, she stayed p... See more

Company replied

Rated 5 out of 5 stars

I have been a customer of acceptance insurance for years. I regularly make my payments to the location on Davis hwy in Pensacola Fl. Cynthia and Tracy are the best. I went into the office today to mak... See more

Company replied

Rated 5 out of 5 stars

Keshia burnett was my salesperson and I highly recommend her as yours. She will find the lowest deductible for your family’s insurance needs. You absolutely cannot go wrong with acceptance auto insura... See more

Company replied


Company details

  1. Auto Insurance Agency

About Acceptance Insurance

Written by the company

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Cheap Car Insurance for Everyone!

Acceptance Insurance has been helping people save money on car insurance for over 50 years. We specialize in finding policies tailored to the specific needs and budgets of all drivers, regardless of their driving history. Get a free quote today!

Acceptance Insurance

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Speedy reply

Speedy reply, patience, polite, thorough...That's everyone I've dealt with had a positive attitude!

15 April 2026
Rated 5 out of 5 stars

Friendly fast and easy

The ladies were very friendly knew what to get me in my quote offered me extra coverage. The experience was well worth the visit to them. Anyone who needs insurance go to North 1 Acceptance insurance office.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Very nice person

12 April 2026
Acceptance Insurance logo

Reply from Acceptance Insurance

Thank you for reviewing the service provided by our agent. Have a great day!

Rated 5 out of 5 stars

Customer service

The representative that assisted me with establishing my insurance policy on 4/9/2026 was patient and attentive. The representative benefits her name Amari cooper failed to follow up with me and missed the sale opportunity for me to sign up with my insurance policy through him.

11 April 2026
Acceptance Insurance logo

Reply from Acceptance Insurance

Thank you for choosing us for your insurance needs, we will be ready to assist with any insurance needs you may have while using our agency. Thank you for the review and enjoy the rest of your day!

Rated 5 out of 5 stars

I would definitely recommend working…

I would definitely recommend working with this group. Kaitlyn was particularly helpful in getting me into a policy that I could afford.

10 April 2026
Unprompted review
Acceptance Insurance logo

Reply from Acceptance Insurance

Thank you for recommending us. We are glad we have been able to provide you with the coverage you have been looking for. Have a great day!

Rated 5 out of 5 stars

Agent was excellent

Agent was excellent

11 April 2026
Acceptance Insurance logo

Reply from Acceptance Insurance

Thank you for reviewing the service provided by our agent. Have a great day!

Rated 5 out of 5 stars

They definitely meet me right where I…

They definitely meet me right where I was at. After shopping around I made my way back to Acceptance. Im a satisfied customer 😊

9 April 2026
Acceptance Insurance logo

Reply from Acceptance Insurance

Thank you for your review, it was no problem, this is what we specialize in, thank you for giving us the opportunity to help. Have a great day!

Rated 5 out of 5 stars

INSURANCE

Excellent customer service, agents very helpful and knowledgeable

8 April 2026
Acceptance Insurance logo

Reply from Acceptance Insurance

Thank you for sharing your experience with our representative, it means a lot to us. Have a great day!

Rated 5 out of 5 stars

Great Service

Thank you Sandy for your expert knowledge and assistance

7 April 2026
Acceptance Insurance logo

Reply from Acceptance Insurance

We are happy to know we have been successful in assisting you with your insurance needs. Have a great day!

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