Trying to verify my account and everything I’ve uploaded for proof of address is apparently invalid. I’m from UK so don’t get sent paper bank statements. I try to upload a screen shot but unacceptabl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
i deposited £500 but they took £550 out, when i withdrew the money they took another 30£ from me, every time i contact a member of staff i am told they have no control over the " currency exchange "
Company replied
I can only talk about my experience. This is an online casino, you win some you lose some more, everyone knows that. All I want is a fair chance, have a gamble and not be scammed. So far I can say tha... See more
Company replied
I can't say it's a scam but it's far too suspicious, in my view. Withdrawal options contain many strange and unusual methods (SEPA, DODGECOIN), most of which require multiple "evidences of ident... See more
Company replied
Company details
Written by the company
Welcome to Cosmobet – your all-in-one hub for online sports betting, casino games, mini games, and crypto-powered gaming. Whether you're chasing the thrill of live football, spinning reels on top slots, or making fast, secure transactions with cryptocurrency, Cosmobet delivers a seamless high-energy experience with huge rewards. New players can take advantage of our Sports Welcome Package offering a 150% bonus on your first deposit, a 100% bonus on your second, and an 80% bonus on your third. Prefer the casino? Our Casino Welcome Package matches those same bonus levels, giving you 330% in total across your first three deposits. Want even more? Go crypto and unlock a massive 380% Crypto Bonus, including 200% on your first crypto deposit, 100% on your second, and 80% on your third, using Bitcoin, Ethereum, or other popular coins. Cosmobet’s sportsbook features thousands of daily betting markets across football, basketball, tennis, eSports, and virtuals, plus dynamic live betting and real-time odds. Boost your returns with exclusive offers like 3=4 Free Bet and Progressive Betting, where more selections mean bigger payout multipliers. In our online casino, enjoy a wide selection of slots, roulette, blackjack, live dealers, mini games, crash games, and instant win titles from top-tier providers—all optimized for mobile, high RTP, and smooth performance. Payments are lightning-fast and secure, with full support for Visa, Mastercard, Skrill, Neteller, and crypto. Withdrawals via crypto are often processed within minutes. Cosmobet prioritizes safety, fair play, and responsible gaming, with tools to help you manage your limits. Our multilingual customer support is available 24/7 via live chat and email to assist with anything you need. Why choose Cosmobet? You get stacked welcome packages, exclusive crypto rewards, flexible banking, a global sportsbook, premium casino content, mini games, and non-stop entertainment. Join thousands of players worldwide and experience next-level online gaming at Cosmobet today.
Contact info
1st October 9-1, 5330, Ayia Napa, Cyprus
- contact@cosmobet.com
- cosmobet.com
3.0
Average
388 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Keep emailing about my withdrawl but…
Keep emailing about my withdrawl but not recieved a reply emailed Thursday now Sunday still no reply my account is verified but not been paid live chat doesn't respond pointless cant contact anyone
No pay out
Wont be deposit again waste of time and money if dont pay out
17 August 2025
Unprompted review
Reply from Cosmobet
Thank you for your feedback. We understand how important timely withdrawals and communication are. Our support team handles all verified withdrawal requests in the order they are received, and responses are provided as soon as possible. Please contact our support team directly with your reference number so we can assist you further.
it is impossible to launch games from… It is impossible to run a number of games
it is impossible to launch games from several providers who have been on the market for many years and whose games are popular and available from many companies. Since I like to return to my favorite games, which cannot be opened here at all, even though they say they have them on offer, there is no point in bothering with this site.When I communicated via chat that I couldn't open the games and followed the necessary steps they advised me to take (I am quite tech-savvy when it comes to computers), nothing changed... They told me that there was no problem with the country I was logging in from, that the games should work... but they don't! I recommend trying to open the games first to see if they will open at all after you make a deposit!!! This way, you won't waste your money on weak and uninteresting games.
13 August 2025
Unprompted review
Reply from Cosmobet
Thank you for sharing your experience. Game availability can depend on factors such as provider restrictions, licensing agreements, or technical requirements, which may vary by location. We always aim to offer a wide range of games and regret if some titles did not work as expected. Our support team is available to review such cases further and assist you directly.
They are very good and if I need help…
They are very good and if I need help at any time they are always there to help me out and if I carnt resolve the problem they come and resolve it for me
10 August 2025
Great online casino lots of top games…
Great online casino lots of top games and great costumer service 😊
8 August 2025
Very good bonus opportunies
Very good bonus opportunies. A bunch of different games good site
5 August 2025
Avoid.
Trouble doing first deposit, it took the money twice, with no confirmation. Then cannot withdraw the money until account is verified. Does not accept UK driving license as ID. I was not in possession of my passport. No reply from Customer Services, Live Chat leaves you waiting far too long and then logs you off. Don’t activate the bonuses either, without reading the small print. It makes all your money unusable on anything other than the little casino games. Ridiculous. Feels very much like a scam. Avoid at all costs.
1 August 2025
Unprompted review
Reply from Cosmobet
Thank you for your feedback. We're sorry to hear about your difficulties. Please note that identity verification is a standard requirement before processing withdrawals, and accepted documents depend on regulatory compliance. We encourage all players to review bonus terms before activation. For any unresolved issues, feel free to reach out to our support team — we're here to help.
Complete sh1te
Take british money yet won't accept British ID. Returns are SHOCKING
30 July 2025
Unprompted review
Reply from Cosmobet
Thank you for your review. We operate under international regulations and ID requirements may vary depending on verification standards. If you’re experiencing issues with verification or returns, please contact our support team directly so we can assist you further.
Bitcoin Refund Issues
In fairness my experience up to this point has been pretty good using this online casino however, I had a £600 plus Bitcoin payment from my Cosmobet account refunded by my UK online Bank as they did not like where the payment came from (re their t&c’s) which I was not aware (given I had made similar transactions prior)! Cosmobet stated that they did not receive the transaction. Having had extensive conversations with my bank where we both tracked the bitcoin transaction back to the originating address/wallet provider, Cosmobet refused to accept that the funds were refunded! I provided unequivocal evidence from my bank and via the blockchain transaction clearly showing the refund however after many many email exchanges with Cosmobet online support team they refuse to recognise it. The responses I received were repetetive and did not address any specific questions. Ok platform until it’s not!!!!
23 July 2025
Unprompted review
Reply from Cosmobet
Thank you for sharing your feedback. We understand how important transaction clarity is, especially with cryptocurrencies. Our team thoroughly investigates all such cases and bases responses on information provided by our payment partners. We take all concerns seriously and encourage you to contact our support team directly so we can assist you further.
I played with 20-50p per spin from…
I played with 20-50p per spin from £125, got only one free spin with a x6 multiplier, and kept losing nonstop without any winnings.
24 July 2025
Unprompted review
Reply from Cosmobet
Thank you for your feedback. We understand that game outcomes can be disappointing at times. All our games use certified Random Number Generators (RNGs) to ensure fairness for every spin. If you have any concerns or questions, our support team is ready to help.
Really good support team who reply…
Really good support team who reply instantly with any queries - good place to bet with good free bets back in return. 10/10
23 July 2025
Unprompted review
Fraudulent casino
Do not play here. They voided my winnings for "irregular betting pattern" This site considers playing accumulator bets with 4 games being played at different time as ireggular betting!
18 June 2025
Unprompted review
Reply from Cosmobet
Thank you for your feedback. We understand your frustration. Please note that all bets are evaluated in line with our Terms and Conditions. If you believe there has been a misunderstanding, we encourage you to contact our support team directly so we can review your case in detail.
Not to bad!
I’m an experienced money waster and for once I was actually surprised by cosmobet.com I actually expected the usual difficulty’s with account verification as I never deposit without completing this process. However after a few attempts at uploading my passport and DL it was actually quite quickly approved I deposited around a £100 (not accepting deposit or sign up bonuses) and wanted to withdraw £150 I was initially only offered withdrawel in bitcoin but after a quick bit of research and uploading of a bank statement I was approved for bank transfer it took around 6 hours for them to approve the withdrawal request and 3 days for it to hit my bank I received £137 after euros were converted into GBP. All said all it worked out albeit slow.
For once no complicated documentation verification!!! however actual game play not as generous as some my initial £100 deposit was mostly made up of very small wins and very limited bonus rounds on “book of dead” and most bonus rounds were very small wins.
27 June 2025
Unprompted review
SCAM FRAUD SCAM FRAUD SCAM FRAUD
SCAM FRAUD SCAM FRAUD SCAM FRAUD
BEEN TOLD I WILL RECIEVE A REFUND OF MY DEPOSITS STILL NOT RECIEVED TOLD TO WAIT FOR EMAIL CONSTANTLY YET NO ONE EMAILS WHEN THEY DO ITS FROM STUPID IDIOT COMPLIAJCE AGENT AVA BURTON THAT DOESN'T HAVE THE SLIGHTEST BIT OF COMPLIANCD IN HER
20 June 2025
Unprompted review
Reply from Cosmobet
We understand you're frustrated, and we're truly sorry to hear that you feel this way. Please be assured that we take all concerns seriously, and we always aim to resolve every case fairly and respectfully, in line with our licensing and compliance obligations.
Regarding your refund request, our team—including our Compliance Department—is currently reviewing your case. If you've been asked to wait for follow-up communication, we kindly ask for your continued patience, as some cases may require additional verification to ensure proper handling.
We kindly ask that all communication remains respectful. If you have any updates or questions, please feel free to reach out to our support team, and we will do our best to assist you as quickly as possible.
Dont use this scam cosmobet
I just deposit my money to cosmobet to bet on a match, i bet it didnt work, it said that I have max bet amount or min items 2. I won a lot of bets so they probably restricted me from betting, I wouldnt mind that but they didnt even inform me abt that and I realized after deposit which I cant withdraw again because it takes a lot of fees. SCAM COSMOBET. Find better website guys. This is the worst website and I will never use it again
20 June 2025
Unprompted review
Reply from Cosmobet
We're sorry to hear about your experience. Please know that we always operate according to our official Terms & Conditions and strive to ensure fairness for all users.
If you need further assistance, our support team is available and ready to help.
600 deposited
600 deposited. Games rigged to pay bare minimum. 800 spins and I hit 6 bonuses. £1 / £2 spins and bonuses pay next to nothing. 8/10 bonus spins will not win anything.
200/300 spins before you hit a bonus.
How these sites get away with rigging their games is a joke. I wonder how much the regulaters take as a backhander to sign off on these corrupt sites.
20 June 2025
Unprompted review
Reply from Cosmobet
Thank you for your feedback. We understand your frustration, but we want to assure you that all of our games are provided by licensed and certified providers, and operate under independently audited Random Number Generators (RNGs) to ensure fair and unpredictable results for every player.
Game outcomes are never influenced by player history or behavior, and while luck can vary, we always maintain full compliance with strict regulatory standards.
If you would like to review game logs or speak with our team directly, we’re happy to assist.
Accepted a bet but did not pay out.
Accepted a bet. Then returned the bet as 'late' after the bet had won. A 4 hour tennis match had not started when bet was placed, and proven 😂😂😂
Tennis match - not a single point had been played but it was deemed late.
Shambles of a company and the customer service absolute shambles.
31 May 2025
Unprompted review
Reply from Cosmobet
Thanks for your message. Please note that bets must be placed before the official start time of any event. This rule is clearly outlined in our Sportsbook Terms & Conditions and is enforced automatically by our system to ensure fair play for all users.
Even if no point had been played, if a bet is placed after the match start time, it is automatically marked as late and returned—this applies universally and is not manually decided.
We understand this can be disappointing, but these rules are essential to maintain integrity and fairness in sports betting. If you need clarification on our policies, our support team is happy to assist.
This company demands that you bet what…
This company demands that you bet what you deposit , before they will allow a withdrawl. So if you open with £100 you have to bet that £100. Absoluty illegal and if its not it should be. Customer service were useless do not trust this company and they should be reported to the gambling commission. I was unhappy with them and asked them to remove the bonus on signing up . So I could withdraw they did btu still will not let withdraw until I bet everything I deposted= outrageous be warned ! i don't have to explain myself to a gambling company that refuses to let withdraw your deposited money until you bet it all. I wrote this review to help other understand this before thinking about opening an account .
9 June 2025
Unprompted review
Reply from Cosmobet
We're very sorry to hear about your experience and understand your frustration. We’d like to clarify that our withdrawal and deposit policies—including wagering requirements—are designed to comply with industry regulations and are clearly outlined in our terms and conditions at the time of registration.
That said, we never want a customer to feel misled or unsupported. We'd really appreciate the opportunity to look into your case further and ensure everything has been handled properly.
Please reach out to us directly at info@cosmobet.com with your registered email address or account details, and we’ll investigate this as a priority.
Thank you for bringing this to our attention—we’re here to help.
Really good sight never had no problems…
Really good sight never had no problems once all your documents are approved easy withdrawal
8 June 2025
Unprompted review
Kyc proof funds for deposit cashout in…
Kyc proof funds for deposit cashout in crypto with long cashout 3 busness day if high- winnings never get cashout same groups and méthode like donbet vélo bet
4 June 2025
Unprompted review
Reply from Cosmobet
Thank you for your feedback. We understand that verification procedures and withdrawal times can be frustrating, especially after a big win.
Please note that for regulatory and security reasons, we are required to perform KYC and proof of funds checks in certain cases—especially with high-value transactions or crypto withdrawals. These checks are standard practice across the industry to prevent fraud and ensure compliance.
Withdrawals, including in cryptocurrency, may take up to 3 business days depending on the amount and verification status, but we always aim to process them as quickly and securely as possible.
If you believe there has been any delay or unfair treatment in your case, please contact us at info@cosmobet.com so we can look into your account and assist you directly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.