Cornmarket Insurance UK Reviews 

1,480
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 168 reviews, reviewers overwhelmingly had a great experience with this company. Many people mention that the staff members are exceptionally polite, thorough, and genuinely attentive to individual requirements during phone calls. Consumers frequently highlight the great value for money, finding policies significantly cheaper than previous providers without any hidden complications. However, some customers also noted frustrating issues regarding steep price increases on their yearly policy renewals. A few reviewers experienced poor communication, finding it difficult to reach representatives or dealing with unhelpful customer service. Others expressed disappointment when quotes changed unexpectedly or when ongoing coverage requests could not be accommodated properly.

What people talk about most

Price

People report positive experiences with price, often noting that quotes are very competitive and save them a... See more

Service

Clients share positive opinions on service, highlighting straightforward communication and efficient staff.... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful and professional advisors... See more

Customer service

Reviewers highlight positive aspects of customer service, describing agents as polite, helpful, and easy to... See more

Value for money

Customers had positive experiences with value for money, frequently reporting competitive quotes and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to talk to on the phone very little in the way of playing games with the policy and the price. Polite and understanding of what I wanted. Absolutely no faults in the service provided. First was... See more

Company replied

Rated 5 out of 5 stars

Just renewed car insurance for my mother in law , when I was put through to an advisor I spoke with Paul Casey . Great advice, great customer service Absolutely nothing was a bother .wish we had a few... See more

Company replied

Rated 5 out of 5 stars

Excellent service new company to us as we had been with our previous company a number of years but unfortunately I am going to guess hard times had hit as for us all. Anyway so far so good a fair pric... See more

Company replied

Rated 5 out of 5 stars

Once again I was persuaded to renew with Cornmarket. The renewal price was reasonable but just a little bit more than similar companies. However, shortly after I was telephoned by Cornmarket. (Is ther... See more

Company replied


Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Home Insurance Agency
  4. Insurance Broker
  5. Motorcycle Insurance Agency
  6. Travel Insurance Company

Written by the company

We're a specialist insurance broker who works on your behalf with a range of reputable insurers to create insurance policies that are just right for you.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 56% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(1,480)

167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best value

Cornhill was the best value when I was renewing my car insurance.

28 August 2025
Unprompted review
Cornmarket Insurance UK logo

Reply from Cornmarket Insurance UK

Good morning Elizabeth, thank you for renewing your car insurance with Cornmarket.

Rated 5 out of 5 stars

Great service

Great service, easy to talk to staff who managed to get me a good price.
Would recommend. I like that they send a text message every month to remind you about contact details

5 August 2025
Unprompted review
Cornmarket Insurance UK logo

Reply from Cornmarket Insurance UK

Hello J. We very much appreciate you taking the time to provide us with detail of your experience and look forward to being of service to you in the future. David @ Cornmarket

Rated 5 out of 5 stars

Loved working with Cornmarket

Loved working with Cornmarket. Had a question, called up and actually spoke to a real person!

1 September 2025
Unprompted review
Cornmarket Insurance UK logo

Reply from Cornmarket Insurance UK

Hi Saibh, thank you for taking the time to let us know of your experience, we pride ourselves on aiming to speak to our customers within 90 seconds. Your feedback is very much appreciated. David @ Cornmarket

Rated 1 out of 5 stars

Requested car insurance transfer…

Just requested car insurance transfer to another newer vehicle. The guy I spoke to was dismissive when I expressed shock at the price (I'd had quotes for 225 on go compare) and was quoted 147.44 just to transfer despite having 8 months left on my policy. While I did expect the quote to be higher, I wasn't expecting it to be this high. I then asked how much I'd get back if I cancelled the policy and was informed that I would receive nothing and it would actually cost me £106 to cancel, so in a nutshell I'm screwed either way!!
I was then quoted £350, to cancel my policy and start a new policy.
I've made sure I'm Not on automatic renewal because I will not be using cornmarket again.

27 August 2025
Unprompted review
Cornmarket Insurance UK logo

Reply from Cornmarket Insurance UK

Good afternoon Joanne. Firstly, thank you for taking the time to post your review and let us know of your experience which is not what we want for any of our customers. I have passed your comments on to our Customer Service Team Leader who will investigate this matter, listen to your call, speak to our agent and will then contact you directly next week to let you know of the outcome of their investigation. With kind regards David @ Cornmarket.

Rated 5 out of 5 stars

Im very happy with the deal I got when…

I'm very happy with the deal I got when renewing my car insurance and talking to the service team was very helpful and answered all my questions,I must say they are a great company

14 August 2025
Cornmarket Insurance UK logo

Reply from Cornmarket Insurance UK

Hello Jim. thank you for the 5 star review, your feedback and for you continued custom. We very much appreciate it. David @ Cornmarket

Rated 5 out of 5 stars

Very helpful assistant via a telephone…

Very helpful assistant via a telephone call

19 July 2025
Cornmarket Insurance UK logo

Reply from Cornmarket Insurance UK

Good morning Alisa, thank you for taking the time to let us know about the service you received . We pride ourselves on aiming to speak to our customers within 90 seconds. Your feedback is very much appreciated. David @ Cornmarket

Rated 5 out of 5 stars

Quick and easy

Quick and easy

15 July 2025
Cornmarket Insurance UK logo

Reply from Cornmarket Insurance UK

Hi Mr Clarke . Thank you for the 5 star review and feedback. David @ Cornmarket

Rated 5 out of 5 stars

Excellent service and understanding of customer needs

My parents have been with Cornmarket Insurance for many years for both house and car insurance, and I cannot praise their customer service highly enough. Since my father's passing, I've taken over managing mum's financial arrangements from abroad, which presents unique challenges that Cornmarket has handled exceptionally well.

What sets them apart is their genuine understanding of different customer needs. Due to my severe hearing loss, I prefer to communicate via email rather than phone calls, and their team has been consistently responsive and thorough in their email communications. They never make me feel like I'm being difficult or asking for special treatment.

Understanding that I'm managing things from overseas, they were happy to set up a direct debit to collect the premium, which eliminates the complication of using a UK credit card abroad. These seemingly small accommodations make a world of difference when you're trying to ensure your elderly parent has proper coverage.

Pricing remains very competitive - this year's renewal showed only a modest increase from the previous year, which is impressive given the current market conditions. The fact that we can bundle both house and car insurance with them also provides good value and simplicity.

After several years of dealing with them, I can confidently say that Cornmarket truly cares about their customers and goes the extra mile to accommodate different circumstances. Highly recommended for anyone looking for an insurance provider that combines competitive pricing with genuinely excellent customer service.

Thank you to Natalie Johnston and the entire Cornmarket team for making the process easy peasy!

16 August 2025
Cornmarket Insurance UK logo

Reply from Cornmarket Insurance UK

Good morning Mr Summers. Thank you for your kind words about the service you received and for you continued custom on your parents' insurance needs over the years. We also very much appreciate your feedback about your dealings with Natalie and the wider Cornmarket team, I will be sure to read out your review at our next team update. David @Cornmarket

Rated 5 out of 5 stars

Friendly service

Friendly service , happy to help and help me to get the best deal on my car insurance.

16 July 2025
Cornmarket Insurance UK logo

Reply from Cornmarket Insurance UK

Good morning Lee, thank you for your 5 star review and kind words. David @ Cornmarket

Rated 5 out of 5 stars

Right Price and hessel free

Right Price and hessel free

21 July 2025
Cornmarket Insurance UK logo

Reply from Cornmarket Insurance UK

Hi Ramesh, thank you for the 5 star review and feedback. It is very much appreciated. David @ Cornmarket

Rated 5 out of 5 stars

I have all my insurance documents in…

I have all my insurance documents in place with Cornmarket as they are really customer friendly and supportive

14 August 2025
Cornmarket Insurance UK logo

Reply from Cornmarket Insurance UK

Good morning Tommy. Thank you for the review and for the feedback, we greatly appreciate it. David @ Cornmarket.

Rated 5 out of 5 stars

Been with this company many years on…

Been with this company many years on and off brilliant policies very helpful

14 August 2025
Cornmarket Insurance UK logo

Reply from Cornmarket Insurance UK

Hello Mr Hughes, thank you for the 5 star review and for you continued custom. We very much appreciate it. David @ Cornmarket

Rated 5 out of 5 stars

Value for money

I always look for my own quotes as the initial quote is always high, you match the market place.

16 July 2025
Cornmarket Insurance UK logo

Reply from Cornmarket Insurance UK

Hello Michael, thank you for your review. As a broker we shop around our panel of 15 top UK underwriters to find the cover that best meets the needs of each customer. We very much appreciate your custom. David @Cornmarket

Rated 5 out of 5 stars

A knowledgable

A knowledgable, helpful person actually answered the phone and dealt efficiently with my queries, resulting in a policy purchase. I am utterly fed up with companies who do everything they can to prevent you from speaking to anyone, and forcing you to do everything on line when the only options they offer you do not apply to your query.

30 July 2025
Cornmarket Insurance UK logo

Reply from Cornmarket Insurance UK

Good afternoon Gilly, thank you for your kind words about the service you received and the pricing of your insurance. We pride ourselves on aiming to speak to our customers within 90 seconds as we know our customers are busy people. Your feedback is really appreciated. David @Cornmarket

Rated 5 out of 5 stars

My insurance was done how I wanted it

My insurance was done how I wanted it, everything was explained fully and effectively.

14 August 2025
Cornmarket Insurance UK logo

Reply from Cornmarket Insurance UK

Good afternoon Norman, thank you for the review and for the feedback, we greatly appreciate it. David @ Cornmarket.

Rated 5 out of 5 stars

Local company.

Local company with understandable friendly voice to talk to if needed.

14 August 2025
Cornmarket Insurance UK logo

Reply from Cornmarket Insurance UK

Hi Noel, thank you for the 5 star review and your feedback. We very much appreciate it. David @ Cornmarket

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