The Cornish Seaweed Bath Company Reviews 

2,880
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,432 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their natural ingredients and high quality, noting significant improvements in hair health, softness, and shine. Many found the customer service efficient, professional, and quick to resolve issues, with the ordering process and beautiful packaging enhancing the overall positive user experience. However, some customers noted issues with product packaging, such as items arriving dented or leaking, and difficulties with thick conditioners and pumps. A few other people felt certain products did not perform as expected, leading to hair feeling dry, brittle, thinning, or causing color issues. Additionally, some reviewers reported dissatisfaction with customer service interactions, citing slow responses or feeling ignored.

What people talk about most

Product

People report positive experiences with product, with many customers praising the effectiveness of the... See more

Quality

Consumers find quality to be positive, with many reviewers praising the products for leaving their hair soft,... See more

Customer service

Customers had positive experiences with customer service, often describing it as excellent, outstanding, and... See more

Order

Clients share positive opinions on order, with many praising the swiftness of sending out orders and clear... See more

User experience

Customers consistently note positive experiences with user experience, often finding products easy to use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love the hair products and have been using them for some years now. My hair looks shiney and healthy and I often get compliments. I really loved the sample of body lotion, so that will be... See more

Company replied

Rated 5 out of 5 stars

I found this product on social media, it’s from Cornwall which is a place we love, so tried it. The shampoo and conditioner is every bit as good as the reviews said, plus it’s made from natural ingre... See more

Company replied

Rated 5 out of 5 stars

Fabulous natural products with no nasties. I’m using the purple shampoo and conditioner and I’m really pleased with how my hair feels and looks. The products smell amazing too. I was so th... See more

Company replied

Rated 5 out of 5 stars

I have given the company a try before but wasn’t used to how natural products are compared to chemicals. I should not have given up the first time round as I’m noticing my menopause hair more shiny... See more

Company replied


Company details

  1. Cosmetics Store
  2. Cosmetic Products Manufacturer
  3. Cosmetics Industry
  4. Cosmetics Wholesaler
  5. Toiletries Store

Written by the company

We a small company based in West Cornwall. We create completely natural skincare using sustainably harvested Cornish seaweeds.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 98% of negative reviews

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4.5

All reviews

(2,880)

1,414 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic Experience

I was really impressed with the presentation of the products - beautifully packaged, with the blue and white stripes reminding me of happy times by the seaside. I had a query and received a very quick reply. It was dealt with extremely efficiently. The products offer great value for money, and the customer service team provides brilliant support. Highly recommended.

26 April 2026
Unprompted review
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Reply from The Cornish Seaweed Bath Company

Thank you so much, Sarah 💚 We're delighted you enjoyed everything from the packaging through to the customer service. It means a great deal to receive such lovely feedback, and we're so pleased you've had such a positive experience with us.

Rated 3 out of 5 stars

Issues with Light Hold Hair Mousse

My 1st bottle of Light Hold Hair Mousse dispensed liquid not mousse no matter how much I shook it up. The issue appears to be caused by a faulty pump. I emailed the company & they very kindly replaced the product free of charge. This one worked & produced foam, but only for a limited time. After around 6 uses it’s gone back to producing liquid. It’s a good product but disappointing that the pump has malfunctioned again. I’ve tried using a tiny amount of the liquid but it makes my hair look dull.

4 May 2026
Unprompted review
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Reply from The Cornish Seaweed Bath Company

Thank you for taking the time to leave your feedback, Ruth, and we're sorry you've experienced another issue with the mousse pump. We're pleased we could replace the first one, but we're disappointed to hear the replacement hasn't continued to perform as expected. We'll certainly pass your feedback on to our team, and please do get back in touch with us—we'd be very happy to help further. 💚

Rated 2 out of 5 stars

No wow factor for me

The order arrived fast. I was excited as I've had success using seaweed products to alleviate eczema and this brand is prominent and well reviewed. I chose the eczema bundle and several repair balm pots. The items were nice looking in packaging and quality.

Unfortunately the items didn't work out for me. I have dishydrotic eczema and my hands need intense moisturising to tackle the tough, dry skin. The repair balm was greasy and slid off. My hands felt greasy but never moisturised. It didn't help at all.

The facial oils also slid off my face, even though a tiny amount was used. The Sand one left a green taint to my skin that was commented upon each time I used it, so I've stopped.

The soap is soap - I've rarely encountered a bar of soap that warranted much note, they either smell nice and irritate my skin or smell nice and don't irritate my skin. This one is fine.

The super nutrient oil smelled nice and performed better on my arms and legs (the facial version was again, too greasy). We live in a hard water area and it did help with the dry skin that occurs on arms and legs as a result.

I contacted the company last week to give feedback, as I was asked to. I haven't heard back as yet.

I wanted to share my experiences here as all the reviews I saw before spending (such a lot of) money were glowing and suggesting these products are revelatory. That wasn't my experience, unfortunately.

I also haven't noted any less inflammation of the dishydrotic eczema using these seaweed products, I have with others (some much cheaper, I thought I'd treat myself and try the 'boutique' tier of products and that hasn't worked out for me).

12 June 2026
Unprompted review
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Reply from The Cornish Seaweed Bath Company

Thank you for taking the time to share such detailed feedback, Lindsey. We're sorry to hear the products weren't the right fit for your skin, particularly after hoping they would help your eczema.

We really appreciate your balanced comments and are pleased to hear the Super Nutrient Oil worked well on your arms and legs.

We're also sorry you haven't yet received a reply to your feedback— Fay had just responded to you. So sorry for the late revert though. She was out for a couple of days.

Thank you again for giving our products a try.

Best wishes
Ellie

Rated 5 out of 5 stars

Love this new hair care product

Love this new hair care product, I’m only 2 weeks in but I already feel the difference and the smell is just amazing like a luxury spa washing my hair 🥰🧖🏼‍♀️💆🏼‍♀️

22 June 2026
Unprompted review
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Reply from The Cornish Seaweed Bath Company

Thank you so much, Nicola 💚 We're delighted you're already noticing a difference after just two weeks! We hope you continue to enjoy the products, and we're so pleased you're loving the spa-like aroma too.

Rated 5 out of 5 stars

Happy to recommend this company

Happy to recommend this company. I’ve been using their shampoo for over two years now and have great success with it. So much so that I order three for the price of two. The extra goes to friends who I recommend the shampoo to.
Their site is easy to use and delivery is always on time

1 June 2026
Unprompted review
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Reply from The Cornish Seaweed Bath Company

Thank you so much, Mary 💚 Your continued support over the past two years means the world to us. We love that you're introducing friends to the shampoo too! Thank you for your lovely recommendation.

Rated 5 out of 5 stars

Game changer!

I have fine wavy/ frizzy hair & this brand has been a game changer for me. I don't know why I'm so surprised, that seaweed & all the other natural ingredients could be so nourishing for your hair, after all you never see a mermaid with bad hair do you ;)

22 June 2026
Unprompted review
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Reply from The Cornish Seaweed Bath Company

Thank you, Caz 💚 We absolutely loved your mermaid comparison! 😄 We're thrilled our products have been such a game changer for your hair, and we're so pleased you're enjoying the nourishing natural ingredients.

Rated 5 out of 5 stars

Good lather… as ive been sulphate free for a while

I have used sulphate free shampoo for ages so I had no problem with the product lathering. If fact the lather was amazing and felt very luxurious. What my previous sulphate free shampoo did not have was purple toner to enhance my grey hair- hence the trial of the Cornish seaweed purple shampoo- Im really glad I tried it and I will be sticking with it. Im now thinking of trying other products based on the quality of this shampoo.

21 June 2026
Unprompted review
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Reply from The Cornish Seaweed Bath Company

Thank you, Lynda 💜 We're delighted to hear the Purple Shampoo has lived up to your expectations and that you're enjoying both the toning effect and the luxurious lather. We hope you enjoy discovering more of the range!

Rated 5 out of 5 stars

Super nutrient shampoo and conditioner

Amazing hair products. Absolute game changer!

22 June 2026
Unprompted review
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Reply from The Cornish Seaweed Bath Company

Thank you so much 💚 We're thrilled to hear the Super Nutrient Shampoo and Conditioner have been such a game changer for you. Thank you for your lovely review!

Rated 5 out of 5 stars

Fine and fluffy hair. After menopause my coloured hair went…

After menopause my coloured hair went noticeably thinner and the texture changed to very fluffy and fly away. Oily roots and frizzy ends. After just two washes I noticed a better texture. Not so fluffy and I don’t have to wash it every day now as it didn’t go oily at the roots so quickly. This surprised me as it doesn’t lather and thought it would be lank, but quite the opposite. It had more body and just felt like it was moisturised and not stripped as with a regular shampoo. I’m thrilled and would definitely recommend the super nutrient shampoo and conditioner.

16 June 2026
Unprompted review
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Reply from The Cornish Seaweed Bath Company

Thank you, Belinda 💚 We're so pleased your hair is already feeling fuller, less fluffy and staying fresher for longer after just a couple of washes. Thank you for your wonderful recommendation!

Rated 2 out of 5 stars

Responsive service, but high-pressure, scripted sales tactics

I had a mixed experience. While the company was responsive to my emails, the refund process felt like a scripted sales funnel rather than genuine support.

​Product Performance: After two months of use, my hair became dry, brittle, and started breaking. My scalp also became itchy—to the point where friends and family noticed the damage.

​The "Detox" Script: When I reached out, clearly upset, I received a templated response dismissing my distress as a "detox phase." I have since seen this is their standard response to any negative feedback. I clarified that I have used natural products for years with no issues, and I personally perform a natural detox every 3–4 weeks anyway—so I knew this was not a "detox."

​The Sales Pitch: Instead of acknowledging my experience, they insisted their product was the only "pure" option, claiming other products that claim to be natural are full of "sneaky" hidden nasties. They used this fear-based marketing tactic to try to upsell me on their "Detox Shampoo" rather than address the damage.

​The Resolution: I was genuinely upset—my hair felt like straw and was breaking—and I felt completely ignored. I had to be extremely firm and refuse to back down, making it clear that I had no interest in buying more products from a brand that had already damaged my hair. Once I stood my ground, they did process the full refund immediately.
​I appreciate that they ultimately honored their guarantee, but it was disheartening to be pressured into more purchases when my hair had already suffered using their products. I felt like a customer who needed support, not a sales lead.

20 June 2026
Unprompted review
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Reply from The Cornish Seaweed Bath Company

Hello Elaine,

Thank you for sharing your insight and overall experience with the products and service you received. While this is definitely not the kind of experience we want for any of our customers, your insight is really helpful. This will definitely help us improve on the way communicate to our customers.

Your POV is much appreciated :) We never want to come across as a sales pitch and will definitely look into ways to improve this part. Our goal is to provide all options to our customers before they throw in the towel and your explanation does help us understand how our message may have come across to our customers.

We appreciate this a lot! Thank you!


Best wishes
Ellie

Rated 5 out of 5 stars

No more itchy scalp

My husband has been complaining about an itchy scalp for some time. I saw the advert for the Cornwall Seaweed Company and ordered the shampoo and conditioner. From the first application the itchy scalp had gone. He is delighted

15 June 2026
Unprompted review
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Reply from The Cornish Seaweed Bath Company

Thank you so much, Kristine 💚 We're delighted to hear your husband's itchy scalp improved from the very first wash. We hope he continues to enjoy the benefits!

Rated 5 out of 5 stars

Good website snd products

The website is very well laid out showing and giving good product descriptions. Very pleased with the products I’ve purchased so far and my skin and hair looks and feels so much healthier

9 June 2026
Unprompted review
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Reply from The Cornish Seaweed Bath Company

Thank you so much 💚 We're delighted you're enjoying both the products and the website. It's wonderful to hear your hair and skin are both looking and feeling healthier already.

Rated 5 out of 5 stars

Impressive Shampoo

Recently tried their shampoo and have found it has improved the condition of my hair already. Great customer service. Item arrived quickly.

19 June 2026
Unprompted review
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Reply from The Cornish Seaweed Bath Company

Thank you so much for your review 💚 We're delighted to hear you've already noticed an improvement in your hair's condition and that your order arrived quickly. We really appreciate your kind words about our customer service too!

Rated 5 out of 5 stars

Love these products

Love these products, feel great and smell wonderful.
A brilliant company to order from, friendly and helpful.
I will be continuing to use all their hair, face and body products.
Really recommend.

19 June 2026
Unprompted review
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Reply from The Cornish Seaweed Bath Company

Thank you, Lesley 💚 We're so pleased you're enjoying the haircare, skincare and body care products. Hearing that they make you feel great and smell wonderful means so much to us. Thank you for your recommendation and ongoing support.

Rated 5 out of 5 stars

Great value for superb products

I purchased a 3for2 offer of shampoo and conditioner. I have unfortunately, been experiencing hair loss. It is too soon to report any new growth after only 4 washes but my fine hair is no longer flyaway and overall my hair feels thicker. My scalp is less itchy too. The products smell amazing and fresh. I’m enjoying using the free gifts of face oil and lip balm. Being in central Scotland means I have no problem getting a lovely lather with the shampoo. I am already converted to only using these products from now on. The 3for2 offer gives great value for quality.

19 June 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you, Anne 💚 We're delighted to hear your hair is already feeling thicker, less flyaway and that your scalp is more comfortable after just a few washes. It's wonderful that you're enjoying the Face Oil and Lip Balm too! Thank you for your lovely feedback and welcome to the Cornish Seaweed family 😊

Rated 5 out of 5 stars

Can't believe how quick from ordering…

Can't believe how quick from ordering my products to how quick I received them in a matter of days. Sadly one of the products wasn't for me and this company on learning that gave me a refund for the product. Something that is very rare in these days. So far like there products and seen an improvement in my skin

18 June 2026
Unprompted review
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Reply from The Cornish Seaweed Bath Company

Thank you, Julie 💚 We're delighted your order arrived so quickly and that you've already noticed improvements in your skin. While we're sorry one product wasn't quite right for you, we're pleased we could help and provide a refund. Thank you for your kind words and support.

Rated 5 out of 5 stars

My hair hasn’t felt like this for 40…

My hair hasn’t felt like this for 40 years. Where it was dry, dull and lank before I used the detox shampoo and then the normal one and conditioner, now it’s soft and moisturised with its old bounce back again. It’s seaweed magic! I placed another order immediately and although it’s not cheap the offers are good and I got 6 months of product for little more than a branded shampoo would cost me.

17 June 2026
Unprompted review
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Reply from The Cornish Seaweed Bath Company

Thank you so much, Laura 💚 We absolutely loved reading this! To hear your hair has regained its softness, bounce and moisture after feeling dry and dull for so long is wonderful. "Seaweed magic" might just be our new favourite description 😊 Thank you for your support and we're thrilled you're making the most of the offers too.

Rated 5 out of 5 stars

The products from The Cornish Seaweed…

The products from The Cornish Seaweed Bath Company definitely make a difference to the feel of my hair and I am very pleased to continue using the products.

17 June 2026
Unprompted review
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Reply from The Cornish Seaweed Bath Company

Thank you, Joy 💚 We're so pleased to hear you're enjoying the products and noticing a positive difference in the feel of your hair. Thank you for continuing to choose us and for taking the time to leave a review. 😊

Rated 1 out of 5 stars

Not great

Conditioner is very hard to get out of the bottle, it is thick and clumpy and the pumps supplied were useless. It also aggravated my psoriasis which went away after I changed back to my usual brand. Bought two bottles probably only managed to get half out of each bottle. It also left my hair dry and matted and I have read the companies reasoning behind this blaming silicones in other products but I have always used natural products free from silicones and sls. I was very disappointed especially given the cost of two bottles,

1 May 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Hello there,

Thank you for sharing your experience and we're sorry to hear about this!

I understand that this is an uncomfortable experience and although you've been using natural products before, it is very possible to still experience this stage because sulphates are really sneaky ingredients and can be naturally derived too.

We offer a 60-day exchange/refund policy and we're happy to assist you on this. Can you kindly email victoria@cornishseaweedbath.co.uk please?

Looking forward to your email.


Best wishes
Ellie

Rated 5 out of 5 stars

I have monstrous hair

I have monstrous hair, couse and fizzy. I have been using olaplex for sometime, which served me well. I thought I might try the eczema kit for my son and ended up ordering the purple shampoo and conditioner for myself. I ordered on the 6th and only arrived yesterday. I used the hair and scalp oil, but did not have time to leave it in, so shampooed and conditioned straight away. Went to bed with my hair still a bit damp. This morning, dried and straightened. My hair really does and feel good. Really pleased I gave it a try. Would definitely recommend.

16 June 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you so much, Linda 💜 We loved reading this! It sounds like your hair had quite the challenge for us, so we're delighted that after just one use your hair felt and looked so good. We hope both you and your son continue to enjoy the products, and thank you for your recommendation 😊

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