Cormar Carpet Company Reviews 7,730

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,042 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often describing them as luxurious and beautiful, which significantly enhances their living spaces. The service provided, from initial advice to fitting, is frequently highlighted as outstanding, with many appreciating the professionalism and helpfulness of the staff. Reviewers are also very satisfied with the efficient delivery of samples and the overall fitting process, which is often described as seamless and expertly executed. However, some people experienced issues with delivery delays, which caused inconvenience, and a few noted problems with product quality, such as oil leaching from fibers. Additionally, a minority of customers reported dissatisfaction with customer service, mentioning unhelpful responses or difficulties in obtaining further samples.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality, feel, and appearance of... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the feel and... See more

Service

People report positive experiences with service, often highlighting the great service from start to finish,... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting the friendly, professional, and helpful... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the swift and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from start to finish. Frasers of Ellon allowed us to take samples home to see them in situ, fitting was done early to an excellent standard in one day with no need for us to move furn... See more

Rated 5 out of 5 stars

Bought my new carpet last month, had it fitted a couple of weeks ago, am very pleased with the quality, now it's down it's even better than I thought. The service including the fitting has been exce... See more

Rated 5 out of 5 stars

Dan Sheehans were a pleasure to deal with. Once we chose the carpet there was about a 2 week wait for it to be delivered, but knowing this we were given a date for fitting and as promised bright and e... See more

Rated 5 out of 5 stars

Ordered a few free carpet samples and they arrived quickly, well packed and with a list of nearby suppliers. No pushy sales or hundred emails following the order which was really appreciated. Carpets... See more


Company details

  1. Manufacturer

Written by the company

Cormar Carpet Company is a proud, British, family-run business and has been making carpets since 1956 at its two mills in Lancashire. Cormar manufacture and deliver their carpets to flooring retailers and wholesalers across UK and Ireland, winning over fifty awards, including “Best Carpet Manufacturer” since 2012.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Carpet leeching oil!!

I am very unhappy with the Cormar carpet which I purchased from Clarkston Carpet Centre and was fitted by their fitter. Having a carpet fitted in the lounge of a very small house causes huge inconvenience as there is nowhere to put anything. Also, having to disconnect my router, TV box and all the other gadgets to enable the fitter to lay the carpet is quite a challenge as well as having to reconnect them afterwards. It is all so time consuming. Doing it all once is bad enough and something I can put up with for the benefit of getting a new carpet. However, finding that my new Cormar carpet was leeching oil from within the fibres was just awful!! I have never heard of this before and, to be honest, I was really disgusted! What if a child had found it. The shop manager came and tried to clean it (not happy about that) but another oil stain appeared while he was here. In the end he did agree to get me a new carpet but I wasn't going to have a Cormar one. I know that the shop will be reimbursed for the carpet and fitting, but I have been totally inconvenienced by having to move everything from my living room yet again and spend another day dealing with the whole situation. I think I should be compensated for all the stress and inconvenience. I am a 73 year old woman and I don't expect to have to deal with all of this.

9 March 2026
Cormar Carpet Company logo

Reply from Cormar Carpet Company

Hi June, thank you for getting in touch. We are sorry to hear that you were dissatisfied with your recent Cormar carpet. In line with Trading Standards, our contract lies with the retailer in which we have supplied this carpet to. Therefore, we urge you to get back in touch with your retailer/supplier if you are still unhappy with the outcome. If you would like to discuss this further, please don't hesitate to contact us at marketing@cormarcarpets.co.uk

Rated 5 out of 5 stars

Immediate service

Immediate service. Carpet sample was received within a few days of ordering it. Have visited local store and placed order for our new living room/, dining room combination.

25 March 2026
Rated 5 out of 5 stars

Carpet samples service is great!

Ordered 3 carpet samples and duly received them 5 days later. Upon receipt of the samples I went to my carpet store with 2 of them and promptly bought my carpet.. the carpet store even said ‘well done ‘ in getting the samples first. Recommend using Cormar!

23 March 2026
Rated 5 out of 5 stars

Really happy with carpet

Asked for samples. They sent me them immediately
I ordered carpet for lounge. It is amazing.
Deciding which colour for my hall and landing.
Fitters commented on quality of carpet. And all my visitors cannot believe how fabulous it feels. So very pleased

22 March 2026
Rated 5 out of 5 stars

So many fabulous choices.

With such an overwhelming number of carpets available, it becomes quite overwhelming trying to find a carpet of the right colour, quality and price.

Trying to get a straightforward answer from retailers is next to impossible so it takes a lot of time and will power gathering all the information you need.

One thing that stood out was that every retailer had nothing but praise for Cormar.

Next colour. Yes Cormar have an extensive range and finding a colour was a little easier because of that.

Quality. Well to be honest, most of the carpets came in two grades. Standard and elite with costs obviously varying between the two. But not much. We’d originally thought standard but the feel of the better quality for only a small price difference was for our use, well worth it.

And finally the warranty. Our carpet is bleach cleanable and warranted for 10 years.

All in all, we have a lovely carpet from a company that should suit the majority of buyers.

28 February 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look