All staff and trainers (we had Luke and Louis) were super approachable and helpful throughout the course delivery. The PowerPoint had mixed media which helps to keep you hooked in. You were able to as... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am a commercial drone operator. I had (what I thought) a technical issue with my Matrice 4E Enterprise. Following an email Tom from Coptrz called me and within 2 minutes talked me through both m... See more
Company replied
I've recently had two UAVs in for investigation of a fault. On Both occasions, Tom Barnes in the technical department has been quick to inform on receipt of UAV, updates on fault finding and follow... See more
Company replied
Practical assessment was cancelled twice due to weather. Was rescheduled quickly and plenty of time was given beforehand when it had been cancelled. Turned up to my flight assessment, and Louis w... See more
Company replied
Company details
Written by the company
Coptrz is the UK’s leading drone solutions provider, helping organisations and individuals unlock the full potential of drone technology. Based in Leeds, West Yorkshire, Coptrz delivers complete expertise across hardware, software, and training to ensure customers operate safely, efficiently, and compliantly. Trusted by more than 12,000 drone operators, Coptrz partners with leading global brands including DJI, Parrot, Wingtra, and Flyability to supply advanced drones and payloads for industries such as public safety, surveying, inspection, and creative media. The company also offers industry-recognised training through Coptrz Academy, covering A2 CofC, GVC, and specialist commercial certifications. Driven by innovation and customer success, Coptrz is transforming how drones are used across the UK. From hobbyists capturing stunning aerial footage to businesses improving their workflows with UAV data, Coptrz provides expert advice, ongoing support, and tailored solutions to suit every operator. With a dedicated team of drone specialists, next-day UK delivery, and a mission to make drones accessible to everyone, Coptrz is the trusted partner for all drone needs, helping you fly smarter, safer, and further.
Contact info
3 South Parade, LS1 5QX, Leeds, United Kingdom
- 0330 111 7177
- services@coptrz.com
- coptrz.com
4.8
Excellent
379 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The whole experience was pleasant…
The whole experience was pleasant really. Brilliant knowledgeable instructor. Enriching material.
10 September 2025
Unprompted review
Reply from Coptrz
Thank you for your feedback! We're delighted to hear that you had such a positive experience and found both the instructor and the course material enriching. We’ll be sure to share your comments with the team.
Fantastic service !!!
Benny Bright provided an excellent training service. He turned up on time and was very helpful in answering our questions. We now have the confidence to fly the drones by ourselves.
5-star service :)
2 September 2025
Unprompted review
Reply from Coptrz
Thanks for sharing this feedback. Great to hear Benny delivered an excellent session, arrived on time, and answered all questions—most importantly, that there’s now confidence to fly independently. If any further support, refreshers, or advanced modules are required, the training team can help.
Great course
Great course, Benny went through all the modules in detail with some good discussions taking place throughout. Felt well prepared for the theory test and enjoyed the course overall!
13 August 2025
Unprompted review
Reply from Coptrz
Thank you for your kind words! We’re delighted to hear you enjoyed the course and found Benny’s detailed approach and discussions so valuable. It’s great to know you felt well prepared for the theory test — we’ll be sure to share your feedback with Benny.
GVC course
BENNY, thanks for a fantastic course, very detailed great ways of learning the info will use Coptrz again
13 August 2025
Unprompted review
Reply from Coptrz
Thank you for the fantastic feedback! We’re so pleased to hear you enjoyed the course and found the learning style engaging and detailed. We’ll be sure to pass your kind words on to Benny — he’ll be delighted.
Brilliant course, totally worth it!
Brilliant course! I wasn't confident I was going to pass my thoery exam but the teacher made it easy for everyone to understand! Coptrz academy is great for if you want to get your GVC certificate!
23 July 2025
Unprompted review
Reply from Coptrz
Thank you so much for your kind words! We're thrilled to hear you found the course clear and supportive — that's exactly what we aim for at Coptrz Academy. Congratulations on your success, and we're proud to have been part of your journey to achieving your GVC certificate. Wishing you all the best in your future drone operations!
The course content was well explained…
The course content was well explained and prepared me for the exam. Thanks Benny!!!
23 July 2025
Unprompted review
Reply from Coptrz
Thanks so much for the great feedback! We're really glad to hear the course content helped you feel prepared, and we’ll be sure to pass your thanks on to Benny – he’ll be chuffed to hear it! Congrats again on smashing your exam!
Good course
Good course, well instructed.
Only concern is that of the exam questions are misleading and should be reworded.
23 July 2025
Unprompted review
Reply from Coptrz
Thanks for your feedback – we’re really pleased to hear you found the course well instructed. We appreciate your comments about the exam questions and will review them to ensure they’re as clear and fair as possible. Your input helps us improve, so thank you for taking the time to share it.
I had a great experience on my GVC…
I had a great experience on my GVC course with Benny as my trainer! He was very helpful and answered all questions the group had! Thank you!
22 July 2025
Unprompted review
Reply from Coptrz
Thanks for the lovely feedback! We're so glad you had a great experience on your GVC course, and we’ll make sure Benny sees your kind words – he’ll really appreciate it. Great to hear the training was helpful and all your questions were answered. Congrats again and all the best with your future flying!
Many thanks to Coptrz GVC examiner Benny!
Very many thanks to Benny for his excellent job as GVC flight test examiner for my students doing the MSc Environmental Drone Remote Sensing at Swansea University.
His professional though friendly and approachable personality put them at their ease, allowing them to relax and perform at their best.
Thanks again to Coptrz for their continued efficient and professional service!
4 June 2025
Unprompted review
Reply from Coptrz
Thank you so much for your thoughtful feedback. We’re delighted to hear that Benny made such a positive impression during the GVC flight tests — his professionalism, approachability, and supportive nature are exactly what we strive for in all our examiners. It’s a pleasure to support Swansea University and the MSc Environmental Drone Remote Sensing programme. We truly value the partnership and look forward to continuing to provide your students with the best possible training experience. Thank you again for choosing Coptrz!
GVC course - great experience
Hi, I did the GVC course with Benny.
It was great experience. Got a lot of information regarding drones, legislation and many more. I felt confident taking the exam.
Thank you
24 June 2025
Unprompted review
Reply from Coptrz
Thank you for your feedback! We're so pleased to hear that you had a great experience on the GVC course and felt confident going into the exam. It's great to know Benny helped make the course informative and engaging. Wishing you all the best with your future drone operations – and thanks again for choosing Coptrz!
Great day of training
Once again, another great day with the Coptrz team!
This time, it was Luke Gilbertson's SORA training event - thanks for making such a dry and potentially complex subject so interesting and relevant! The practical tips and advice you shared is invaluable as I continue my learning journey.
20 June 2025
Unprompted review
Reply from Coptrz
Thank you so much for your kind words and for joining us again! We're thrilled to hear you found Luke Gilbertson’s SORA training engaging and valuable. Turning complex topics into clear, practical learning is exactly what we aim for, and it’s great to know it’s making a real difference on your journey. We’ll be sure to pass on your feedback to Luke – he’ll be delighted. Looking forward to seeing you at another session soon!
Taking the GVC with Benny as the tutor…
Taking the GVC with Benny as the tutor and instructor was a joy. Benny’s communication was effective and manner was relaxed. I would recommend Benny for anyone looking to take their GVC.
11 June 2025
Unprompted review
Reply from Coptrz
Hi David,
Thank you so much for taking the time to leave this great review. We're delighted to hear that you had such a positive experience with Benny during your GVC training. His clear communication and relaxed approach really help to make the learning process enjoyable and effective. We'll be sure to pass on your kind words to him!
Wishing you all the best in your drone journey, and don’t hesitate to reach out if we can support you further.
GVC Coptrz
Benny, was great at explaining information and created a relaxing environment to learn in. Overall a brilliant learning experience.
11 June 2025
Unprompted review
Reply from Coptrz
Hi Lewis,
Thank you for your fantastic review! We’re really pleased to hear that you had such a brilliant learning experience and that Benny’s clear explanations and calm approach made a positive impact. Creating a supportive learning environment is something we pride ourselves on, so it’s great to see that come through in your training.
All the best with your future drone operations – we’re here if you need anything else!
Well given training by Benny and well…
Well given training by Benny and well timed.
11 June 2025
Unprompted review
Reply from Coptrz
Thanks Graham
The Drone Training Pros
We had an amazing time at the training and learned a ton. Luke was a brilliant instructor and made sure we all understood the course material. I'd highly recommend Coptrz.
6 June 2025
Unprompted review
Reply from Coptrz
Hi Mike,
Thanks so much for the great feedback! We're thrilled to hear you had an amazing time on the training and found it so valuable. Luke will be really pleased to know his efforts made a difference—he’s passionate about making sure every learner leaves confident and informed.
We really appreciate the recommendation and hope to see you again for more training in the future!
Fantastic course
Fantastic course! Luke was very clear while going through all of the content, and inspired great confidence throughout the practical aspects too. Top notch
6 June 2025
Unprompted review
Reply from Coptrz
Thanks for the brilliant feedback! We’re so glad to hear you enjoyed the course and felt confident throughout—especially during the practical elements. Luke will be really pleased to know his clear delivery and support made such a positive impact.
We appreciate you taking the time to share your experience and hope to welcome you back to Coptrz again soon!
Coptrz Tideway central training Day for Elios 3 Drone
Well delivered, engaging training. Trainer, Luke, presented in a professional, friendly manner making for a very enjoyable experience. Thanks Luke.
6 June 2025
Unprompted review
Reply from Coptrz
Thank you for your great feedback on the Tideway Central training day! We're really pleased to hear you found the Elios 3 training well-delivered and engaging. Luke will be delighted to know his professional and friendly approach made the day so enjoyable.
Thanks again for choosing Coptrz – we’re always here to support your drone journey!
Lewis was exceptional!
Lewis was exceptional!
We were in great hands with a perfect balance of expertise and practical common sense you want from an instructor both in the classroom and on-site.
6 June 2025
Unprompted review
Reply from Coptrz
Thank you for the kind words! It’s fantastic to hear that you felt in great hands throughout the training. Striking the right balance between technical expertise and practical, real-world application is exactly what we aim for—both in the classroom and on-site.
We’re glad the experience met your expectations, and we hope to work with you again in the future!
Poor customer service, don't like small businesses…
Years later and i am still to receive a reply and refund. I have been told that the account is still active and that I completed the course which is absolutely not true. No email, just responses to cover themselves on public platforms... what is laughable is that there was a response to this but no email or anything to resolve this issue. Really really terrible customer service. All that would need to be done is refund the account like honest decent people. I never did the course, no certification nothing. Let's clear this up once and for all.
I signed up for a course which at the time was 1 way over priced and 2 i hadnt started. I was told once purchased i could still get a refund. I never even looked at the course and was within 7 days of purchasing when i requested a refund. They took £500+ from me and cancelled my account. Please do not do a course with them!
4 June 2025
Unprompted review
Reply from Coptrz
Thanks for your message. I've reviewed your account and would like to clarify a few points.
You were originally enrolled onto the PfCO course in 2020 , which you completed online. In addition to this, we added the GVC course to your account at no additional cost as part of a goodwill gesture. As the PFCO course had been accessed and completed, this meant it was no longer eligible for a refund, in line with our terms.
It’s also worth noting that the total cost of the courses purchased was not over £500, as mentioned. Furthermore, your account remains active, and in fact, a year later you purchased the A2 CofC course, which is still available for you to access.
If you're having trouble logging in, you can request a password reset by contacting our support team and we’ll be happy to assist.
Very good course definitely recommend
Very good course definitely recommend, the trainers Joel and Benny were excellent throughout breaking down all the jargon and explaining everything in lay-mans terms!
28 May 2025
Unprompted review
Reply from Coptrz
Hi there,
Thanks for the great review! We’re really pleased to hear you enjoyed the course and found it so accessible. Joel and Benny are fantastic at making complex topics easy to understand, and they’ll be thrilled to know their approach made a difference.
We really appreciate the recommendation and hope to see you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.