Cooper & Gracie Reviews 

414
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

We used Cooper and Gracie’s Itchy Dog Shampoo containing Dead Sea salt and mud. The packaging looks great, very bright and clean. What we noticed first was the shampoos delicious smell which... See more

Rated 5 out of 5 stars

This shampoo has been an absolute lifesaver for my dog. Although the one we have is designed for fungal infections and sensitive skin, fleas are killed instantly and it has helped us to start getting... See more

Rated 5 out of 5 stars

The household pest cleanse spray is excellent. It smells nice and because it has no scary pesticides I feel happy to spray it on my bedding and furniture as well as the cat's, and I don't have to fumi... See more

Rated 5 out of 5 stars

I regularly buy your anti itch, cinnamon shampoo for my springer. It's a great product, definitely recommend it to anyone with itchy dogs. (Mine has grass allergies). Nice simple, easy to navigate sit... See more

Company details

  1. Pet Supply Store
  2. also in
  3. Dog Cafe
  4. Dog Trainer
  5. Gardener
  6. Pet Groomer
  7. Pet Trainer

Written by the company

We manufacture, formulate and develop all our 100% Natural products and we are very proud to be a family run business based in the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

414 reviews

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4.6

All reviews

(414)

1 review in the last 12 months

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Rated 2 out of 5 stars

Sorry but I've tried this and it hasn't…

Sorry but I've tried a product to stop a cat scratching a chair and it hasn't done the trick. Sprayed it on the one chair a few times now and our little git is still scratching in the the same place. He had a sniff and started scratching at it. Shame as we thought we found exactly what was needed, but in short the spray don't work so alk in all it was £15 for nothing. Also when you order even if you pay for faster shipment you still don't know when it's going to arrive, would be nice to know a time frame.

11 April 2022
Rated 5 out of 5 stars

I love the fly and tick spray

I love the fly and tick spray . I used to hate using the chemical prevention. This spray really works . We live in a very high tick area on Exmoor .
Great company Always delivered promptly

5 April 2022
Rated 5 out of 5 stars

Regular, reliable deliveries

Have used products from Cooper & Gracie for our dogs for several years and have never had any problems. The anti-itch supplement of soft chews certainly works for our dog it is delivered every month and has been a god send for her.

30 March 2022
Rated 1 out of 5 stars

Lavender is toxic to cats?

I bought the cat and dog calming hemp spray, which I discovered smells of lavender. I thought lavender was toxic to cats? I have contacted customer services and they told me there is no lavender in it. When I reiterated that it smells of lavender I was told that the product is subject to strict controls etc, but no explanation as to why it smells of lavender! I have asked for an ingredients list as there isn't one on the product or the website. I still haven't received one. I'm not going to risk using something potentially harmful on my cat and I would appreciate an explanation.

EDIT - in reply to your response, I have asked repeatedly why it smells of lavender, as none of the 3 ingredients listed on the bottle or website can explain that. no one has answered this yet. I work with essential oils and am very careful to keep anything lavender away from my cat, as it can be toxic. My cat's health is very important to me and I'm not going to simply take your word for it, as I'm sure you understand. I await your explanation of why the product smells of something that is toxic to cats, and then I will make my decision.

19 February 2022
Cooper & Gracie logo

Reply from Cooper & Gracie

Hi Lucie,

Rest assured our blends are completely safe and non toxic..

The ingredients are very clearly stated on the bottle and the website for every product which is so clearly stated to the point the ingredients are in massive bold writing under the title “ingredients” on every bottle and under a designated website tab for every product listing as well as clearly visible in the first image of the product listing for all to see.

Thousands of people use this product each month for their cats and dogs without any issues what so ever as it is a fantastic product, however you seem to think that after two thorough explanations of how we formulate and who regulates us that we’re still out to poison your cat.. seriously!??

We’ve offered you a full refund as part of our satisfaction guarantee and explained in detail how safe our products are and how we are strictly regulated and checked to ensure the highest quality and service.

Please would you mind reconsidering your 1star review of our product as miss information can be very damaging and misleading to a brand that is nothing but upfront and open about what it does with its 100% natural formulas that are created in the UK under the UK’s very strict guidelines for pet care products.

As stated previously to you we are the UK’s largest pet supplier of 100% natural products and take great pride in being a British business that has single handedly done more for cleaning up toxic chemicals out of the pet industry than any other brand in the UK.

Many thanks,

Craig Roberts,

Owner,

Cooper And Gracie

Rated 3 out of 5 stars

Bought the organic rodent deterent

Bought the organic rodent deterent. So far it has not worked but we have had a fair amount of rain. Will continue to use & keep our fingers crossed.

17 February 2022
Cooper & Gracie logo

Reply from Cooper & Gracie

Hi Angela, thank you for the feedback, the product is best used in dry conditions which maybe difficult at this time! Please reach out to our customer service if you would like a discount on a second bottle to help solve your problem or of course we can honour a full refund.

Hope this helps!

Cooper and Gracie

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