Good to deal with on the phone - James Patterson did an excellent job walking me thru uploading my photo & emailing it to Contacts Direct; super patient man. Please tell him I said that! :) He also... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was worried when I clicked re-order without updating to the current prescription values that I was going to be sent the wrong contacts. I contacted customer service through email who told me that i... See more
Company replied
This company is amazing! The customer service is absolutely topnotch! The agents were kind and patient with me and resolved my issue and got my contacts to me quickly! I will NEVER use any other servi... See more
Very pleased with the experience,was able to use my insurance and it even cost less than when I used LensCrafters. I tried 4 times to order the same contacts from LensCrafters and they kicked my presc... See more
Company replied
Company details
Written by the company
Order quality contact lenses online with or without insurance benefits with ContactsDirect. Shop today and receive free shipping with any order of contact lenses.
Contact info
Luxottica Place 4000, 45040, Mason, United States
- contactsdirect.com
4.2
Great
3K reviews
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Great customer service and products!
Great customer service and products!
Contacts were out of stock, the company made sure to ship them as fast as they could. They provided information throughout the process. Would highly recommend them.
6 April 2026
Reply from ContactsDirect
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Reply from ContactsDirect
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Great price and delivered when they…
Great price and delivered when they said. All good.
13 April 2026
Reply from ContactsDirect
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Best price and fast delivery
3 April 2026
Reply from ContactsDirect
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Website said free priority shipping yet…
Website said free priority shipping yet I was charged for it. Delivery was well past projected date.
6 April 2026
Reply from ContactsDirect
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to CDSocialCS@ContactsDirect.com.
You guys have been excellent and very…
You guys have been excellent and very understanding. I thank you again.
12 April 2026
Easy and accurate
My contacts were easy to order and uploading my prescription was easy, too. My order arrived when promised and was accurate. The price was also good!
11 April 2026
Reply from ContactsDirect
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Some back-and-forth was necessary to…
Some back-and-forth was necessary to resolve my order. The representative was very helpful, and I received the order for free after using benefits and a coupon.
10 April 2026
Reply from ContactsDirect
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
They suck
They suck. Took my order when they knew they didn’t have them in stock.Got my order wrong. Won’t let me return them or get my money back. Do not do business with these people.
15 March 2026
Reply from ContactsDirect
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to CDSocialCS@ContactsDirect.com.
Fast and efficient service
Fast and efficient service. Best price i found. Easy to use my insurance. Quick delivery! Will definitely use them again.
10 April 2026
Reply from ContactsDirect
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Avoid
Cancelled my order with no communication, not even an email. Just an awful experience and a website to avoid.
2 April 2026
Unprompted review
Reply from ContactsDirect
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: CDSocialCS@ContactsDirect.com
It was easy to order contacts on line…
It was easy to order contacts on line with out hassle
7 April 2026
Reply from ContactsDirect
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
I ordered contacts they happily took my…
I ordered contacts they happily took my money. I never recieved any sort of tracking info only that they were sent. Then I was notified that they were delivered. I never recieved my order! They said they would make it right and either REFUND my money or replace my order. I chose to have it replaced.. come to find out they then denied it because apparently my prescription was out of date. Why was it acceptable in the first place?? Very DISSATISFIED!
8 April 2026
Reply from ContactsDirect
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: CDSocialCS@ContactsDirect.com
It's been TWO WEEKS and I still HAVENT…
It's been TWO WEEKS and I still HAVENT revceived my order WTF....horrible service!!!!!
8 April 2026
Reply from ContactsDirect
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: CDSocialCS@ContactsDirect.com
Easy to order and arrived quickly
7 April 2026
Reply from ContactsDirect
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Reply from ContactsDirect
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
The shipping policy to Hawaii is awful
The shipping policy to Hawaii is awful! You ship USPS GROUND ADVANTAGE that has zero advantage to the customer! Orders via this method take over 3 weeks to arrive if they even arrive! Get it together and quit expecting good reviews when I still have zero idea when I will receive my order
27 March 2026
Reply from ContactsDirect
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: CDSocialCS@ContactsDirect.com
I have used other online glasses and…
I have used other online glasses and contact companies for years and Contacts Direct is the absolute BEST!!! Placed the order for my contacts on a Saturday evening and I had them on Tuesday afternoon!! I would highly recommend them to anyone who asked!!
4 April 2026
Reply from ContactsDirect
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Painful Prescription Process
I don't know what changed but the process was awful this time. I gave them the number of my ophthalmologist, just as I did in the past. They obviously didn't try to make contact because they claimed it was the wrong number. It took nearly 2 days to get this resolved, and that was only because I got a copy of the prescription and uploaded it, which was exactly what ContactsDirect should have done.
Also I don't like that using insurance means you can't take advantage of promotion codes.
7 April 2026
Reply from ContactsDirect
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: CDSocialCS@ContactsDirect.com
Easy transaction
I found it was easy to order and get the insurance billed and the contacts came surprisingly quickly.
7 April 2026
Reply from ContactsDirect
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
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