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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional staff, who are described as helpful, competent, and dedicated. Many praise the responsive customer service and the overall supportive experience, noting the consistent guidance provided. Reviewers appreciate the clear instructions and structured program, making the home-buying process understandable and manageable. However, some people mentioned that the program is detailed and requires significant time and effort. Consumers noted that the process can be challenging and initially feel overwhelming due to the information required.

What people talk about most

Staff

Customers had positive experiences with staff, consistently reporting that the team is highly professional,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professional and... See more

Service

People report positive experiences with service, expressing extreme pleasure and gratitude for the... See more

User experience

Users describe positive interactions with the user experience, with many reviewers finding the overall... See more

Instructions

Reviewers highlight positive aspects of instructions, with many customers appreciating the thorough and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

NACA is helping me learn a lot about the home buying process. The counselors are very helpful, competent, and explain things really well for everyday people who are new to the home purchase experience... See more

Rated 5 out of 5 stars

The NACA program is so beneficial! The process can go as fast or slow as you’d want depending on your ability to gather all the required documentation and response-time to your counselor. I have one o... See more

Rated 5 out of 5 stars

My experience with NACA has been excellent. The program really helps families who want to achieve the dream of buying a home without the traditional obstacles of down payment or closing costs. My coun... See more

Rated 5 out of 5 stars

What made my experience with NACA great was the consistent support and guidance I recieved from my counselor named Dwayne Jordan. He took the time to explain each step of the process in detail, ans... See more


4.8

Excellent

TrustScore 5 out of 5

166 reviews

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4.8

All reviews

(166)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience with Naca has been great…

My experience with Naca has been great far. I started the process in May 2023 and my counselor is Ellen Peterson. She has been quick to respond when I have questions or problems and has been trying to get me through the process as quickly as possible, which I really appreciate. I'm grateful to have found the program and for getting such a responsive and understanding counselor

1 November 2023
Unprompted review
Rated 5 out of 5 stars

NACA Perfect Homebuyers Program

NACA is an amazing program for those looking to purchase a home. I'm very excited to be part of this process and happy to be making steady progress. I'm elated, because I'm so close to owning my own home. The process could be intense, at times grueling but if you invest the time, commit to the process that's clearly outlined in the Action Plan, home ownership is not far off. Stay focused, and keep the faith!

17 August 2023
Unprompted review
Rated 2 out of 5 stars

NACA is getting worse

NACA is getting worse; requiring nonsense details or documents, want to control what you spend for eating and so, the worst part is NACA is requiring you to pay getting your employment data from Equifax. It's going too far. Am on the house search, however, I couldn't buy a house I am looking for because of NACA's ridiculous lengthy process. I can understand that why NACA exist at first place, but...

31 July 2023
Unprompted review
Rated 4 out of 5 stars

So encourage to get to the finish line!

I love the experience so far. Each employee wants you to win and they work with you to help you achieve this. I appreciate how many of the employees themselves have gone through the program so they can relate and do encourage you. I am looking forward to getting to the finish line.

28 July 2023
Unprompted review
Rated 4 out of 5 stars

There was a seminar that occurred in…

There was a seminar that occurred in Jersey City. This is one of the days of when NACA had in person meetings. The speaker for the lecture explained thorough the various stages of the NACA process. He was provided example which helped new and experience members feel comfortable. There was a guest who provided his testimony on purchase program process as well as his process for buying down his interest to 0.125%. Truly a testimony!

24 June 2023
Unprompted review
Rated 2 out of 5 stars

I have been dealing with Nacca since…

I have been dealing with Nacca since 2022. They ask for you to keep updating bank statements and Pay stubs. Every time I feel like I get a step closer something happens and I take a step back. So far its been never ending paper work and pointless meetings to talk about the same thing over and over again. Now that I am trying to make this process work for me I haven't been able to get a meeting. They said it might be an 8 week wait. So before to talk about crap you could get a meeting no problem. Now that I have EVERYTHING you asked for I have to wait two months for a meeting. I'm still trying to hold on to hold to hope. All these reviews are from new people who just got done with the class. I will keep updating on my end. So far haven't read a single review from someone who got a house. So many people start this program. But dose anyone actually buys the house?

21 June 2023
Unprompted review
Rated 5 out of 5 stars

Today was my best experience every with…

Today was my best experience every with Naca to my new journey to purchasing my dream home for my children my counselor is very helpful went through step by step with my new process i recommend everyone in a new home search to attend their workshop,congradulation to everyone who gets their home.

16 June 2023
Unprompted review
Rated 5 out of 5 stars

Hello Nacca has been very helpful…

Hello Nacca has been very helpful getting me through the process of getting me ready to step into getting a new home. The process sometimes is difficult, but they always assist me and entrusting that there are here for me, and I truly see that.

29 May 2023
Unprompted review
Rated 5 out of 5 stars

NACA was A+ They are…

My experience with NACA was A+ They are a dedicated team that bring years of combined experience to work with their clients, we felt well guided and the team really advocated for us; we recommend anyone looking for guidance and support in buying their first home to look at NACA you will be glad you did!

2 May 2023
Unprompted review
Rated 5 out of 5 stars

NACA cares

NACA has been so helpful in the process of buying a home. The webinar was really informative and I LOVE my counselor. She has really helped me during this whole process and has answered all of my questions. NACA really care about helping me find a home that I can afford and that I will love. Thank you NACA!

12 April 2023
Unprompted review
Rated 5 out of 5 stars

Finally a company for the people

My husband and I join this company in 2022, we truly want to purchase a home. NACA has made this process so easy for us and we are grateful and blessed to have them in our life. They answer our questions and offer training to assist with the buying process. Thank you NACA Dixon's family

22 April 2022
Unprompted review
Rated 5 out of 5 stars

Very Professional

I'm currently going through the naca process and had a few questions. I called the naca members service number and spoke with Ellan, she was very professional and friendly as she helped answered all my questions. Thank you Ellan!

7 March 2023
Unprompted review
Rated 4 out of 5 stars

Great and helpful experience so far

Great and helpful experience so far, my first consult was in October. My counselor was very knowledgeable and helpful explained process step by step well. Customer service are very helpful as well when I call to gather more information or when I can’t upload documents they been very helpful in this . My next consulting session is in this month, hopefully gather more information and become homeowner soon.

31 October 2022
Unprompted review
Rated 4 out of 5 stars

Naca is a great company to work.

My counselor was helpful and knowledgeable. Every counseling session was a step forward. My first counselor appointment was on May 3, 2022. After that, we have been working, and hopefully, the process will be over soon.

15 February 2023
Unprompted review
Rated 5 out of 5 stars

If it wasn't for NACA I probably…

If it wasn't for NACA I probably wouldn't have started this process. The counselor are easy to talk to. My first counseling session was in December and & every since its been a forward moving process.

13 February 2023
Unprompted review
Rated 5 out of 5 stars

Because of the current pandemic I…

Because of the current pandemic I haven’t been able to visit the Las Vegas office but no worries! Video meetings have been scheduled and completed in a timely fashion. My counselor and I have been able to accomplish everything needed so I can successfully become a home buyer!

17 July 2021
Unprompted review
Rated 5 out of 5 stars

Naca is very good

Naca is very good, the local office in Las Vegas is so helpful,good customer service good guidance on for home buying. Arlene James

12 December 2020
Unprompted review

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