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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and counselors for their exceptional knowledge, helpfulness, and patience, guiding them step-by-step through the process. The customer service is highly regarded for being responsive and providing clear, detailed instructions, making the home-buying journey understandable. People appreciate the structured program and user-friendly experience, which helps them track progress and feel confident. However, some customers also noted that the program can be challenging and detailed, with the initial information required feeling overwhelming. Despite these aspects, consumers generally find the guidance helpful and the overall process rewarding for achieving homeownership.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their patience, kindness, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the outstanding support... See more

User experience

Users describe positive interactions with the user experience, with many reviewers finding the online portal... See more

Service

Reviewers mention positive feedback about service, with many expressing gratitude for the guidance and... See more

Instructions

People report positive experiences with instructions, finding them clear, concise, and easy to follow.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with NACA has been excellent. The program really helps families who want to achieve the dream of buying a home without the traditional obstacles of down payment or closing costs. My coun... See more

Rated 5 out of 5 stars

During the home-buying process, it is crucial to collaborate with the NACA home counselors and adhere to their guidance. Regarding what we needed to accomplish, our counselors were incredibly informed... See more

Rated 5 out of 5 stars

What made my experience with NACA great was the consistent support and guidance I recieved from my counselor named Dwayne Jordan. He took the time to explain each step of the process in detail, ans... See more

Rated 5 out of 5 stars

NACA is helping me learn a lot about the home buying process. The counselors are very helpful, competent, and explain things really well for everyday people who are new to the home purchase experience... See more


4.8

Excellent

TrustScore 5 out of 5

165 reviews

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4.8

All reviews

(165)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

NACA workshop and counseling

I attended the NACA workshop where detailed information was shared on the home buying process. The presenter was thorough and was clear on the requirements, and benefits of the program. I'm just now getting started with my counselor and so far the process has been very organized. I'm excited to purchase my new home through NACA.

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Approaching the finish line

I just got finished attending a NACA purchase workshop. BECAUSE THAT MEANS I`M NACA QUALIFIED, IT WAS VERY INFORMATIVE EVERYONE WAS VERY PROFESSIONAL IT WAS VERY INFORMATIVE A LOT OF INFORMATION AND THE COUNSELORS WAS ALL EXCELLENT

21 March 2024
Unprompted review
Rated 5 out of 5 stars

They will help you!

I am just starting my journey with NACA and so far I have nothing but good things to say about the process. The workshop is very informative. From what I see so far, if you are willing to put in the work, you will get the help that you need. I am very hopeful.

8 March 2024
Unprompted review
Rated 5 out of 5 stars

My experience with Naca program;

My experience with Naca program;

Naca is a perfect homebuyer program for low income family. I started in October 2023, I had my first zoom meeting with my counselor she is great and understanding person, quickly she explain to me what I needed to continue with the process. for my personal reason I was unable to continue at that time. Now I am back in February 2024 we have another meeting in a few days, thing is going faster than I expected, because my qualification already pending. Which I really appreciate I am grateful to have a counselor like her, her name is Faith Beach. That is why I think Naca is great program for some of us.

24 February 2024
Unprompted review
Rated 5 out of 5 stars

NACA Columbia, SC

Working my counselor at NACA has been a great experience. Grateful to have an opportunity to work with such a great staff on my road to home ownership.

30 January 2024
Unprompted review
Rated 4 out of 5 stars

NACA

I have been a member with NACA since June 10, 2023. In the beginning of my journey, I felt the assigned counselor at that time left me in limbo. I submitted everything asked and was not receiving any communication on next steps. I have now been assigned a new counselor Sharlene Slater who is the absolute best. I had my first counseling session with her on January 30, 2024 and she went into great detail of what I needed to do. She answered all my questions. I appreciate Ms. Sharlene honesty, professionalism, and enthusiasm. I know feel I am one step closer to purchasing a home.

30 January 2024
Unprompted review
Rated 5 out of 5 stars

My experience with my intake associate…

My experience with my intake associate Sharlene Slater was the best. She knew her stuff explained everything in detail. I was completely impressed with Sharlene professionalism and customer service.

24 January 2024
Unprompted review
Rated 5 out of 5 stars

NACA mortgage program review

NACA is a great learning start in purchasing your first home! Be PATIENT, HONEST and TRUST the program. ASK any and all questions if you're not sure on something. They are there to help you! #soontobehomeowner Kamren L.

14 January 2024
Unprompted review
Rated 4 out of 5 stars

The NACA counselors have been very kind…

The NACA counselors have been very kind and helpful so far. The process seems very straightforward. Did not love that they switched my counselor after I built a relationship already but the new counselor has been very helpful. Very direct on what information needs to be submitted. I'm still in the documents stage but will submit another review as I move forward.

8 January 2024
Unprompted review
Rated 4 out of 5 stars

Long Process but Good Outcome

Someone I knew told me about NACA. It seems too good to be true. but they did the process and were able to buy a home with a lower interest so I decided to also go through the process. The process is going good so far. but just be aware it is a very long process. Back then you didn't have to pay for a credit report, but now you have to pay a small fee for the credit report. Other than that good experience so far.

25 October 2023
Unprompted review
Rated 5 out of 5 stars

NACA Homebuying Program

I was introduced to NACA by my cousin that heard of the program on SiriusXM radio. My experience has been great. I am also very grateful for my Counselor Margaret Emerson. She has been very helpful throughout this entire process. Thanks NACA for helping me live the American dream of owning a home.

1 June 2023
Unprompted review
Rated 5 out of 5 stars

I was introduce to NACA by a co-work

I was introduce to NACA by a co-work, so face my experience has been wonderful. I recently assigned to most wonderful and effective counselor Ellen Paterson. She has been very patient with me and ensure that I fully understand the process. Thank you Ms. Paterson.

8 April 2023
Unprompted review
Rated 5 out of 5 stars

In the process...

My daughter and I are going through the process. There's a lot of hoops to jump through but, it gets you in order to purchase. Doing all the work up front means the approval process is simple. So excited to be homeowners!!! Thanks Benita!!!

21 December 2023
Unprompted review
Rated 4 out of 5 stars

NACA for Homeowners ship

If you're looking for a home with low interest rates is affordable has no down payment and is not credit driven then NACA is the place to start. THEY ARE STEP BY STEP INSTRUCTIONS,RELIABLE STAFF ALWAYS READY TO HELP YOU ALONG THE PROCESS

9 November 2023
Unprompted review
Rated 5 out of 5 stars

My experience with Naca has been great…

My experience with Naca has been great far. I started the process in May 2023 and my counselor is Ellen Peterson. She has been quick to respond when I have questions or problems and has been trying to get me through the process as quickly as possible, which I really appreciate. I'm grateful to have found the program and for getting such a responsive and understanding counselor

1 November 2023
Unprompted review

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