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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional staff, who are described as helpful, competent, and dedicated. Many praise the responsive customer service and the overall supportive experience, noting the consistent guidance provided. Reviewers appreciate the clear instructions and structured program, making the home-buying process understandable and manageable. However, some people mentioned that the program is detailed and requires significant time and effort. Consumers noted that the process can be challenging and initially feel overwhelming due to the information required.

What people talk about most

Staff

Customers had positive experiences with staff, consistently reporting that the team is highly professional,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professional and... See more

Service

People report positive experiences with service, expressing extreme pleasure and gratitude for the... See more

User experience

Users describe positive interactions with the user experience, with many reviewers finding the overall... See more

Instructions

Reviewers highlight positive aspects of instructions, with many customers appreciating the thorough and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

NACA is helping me learn a lot about the home buying process. The counselors are very helpful, competent, and explain things really well for everyday people who are new to the home purchase experience... See more

Rated 5 out of 5 stars

The NACA program is so beneficial! The process can go as fast or slow as you’d want depending on your ability to gather all the required documentation and response-time to your counselor. I have one o... See more

Rated 5 out of 5 stars

My experience with NACA has been excellent. The program really helps families who want to achieve the dream of buying a home without the traditional obstacles of down payment or closing costs. My coun... See more

Rated 5 out of 5 stars

What made my experience with NACA great was the consistent support and guidance I recieved from my counselor named Dwayne Jordan. He took the time to explain each step of the process in detail, ans... See more


4.8

Excellent

TrustScore 5 out of 5

166 reviews

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4.8

All reviews

(166)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

NACA is great…

I was told about the NACA program by coworker. She has purchased a home with NACA. She informed me that it could be a long process and to have patience because it’s the best program. I was assigned Mrs. Ellen Petersen and she has provided me with very detailed information needed during the process. She has been working with me and I’m still going through the process, but I feel confident having Mrs. Petersen as a counselor. Mrs. Petersen is very informative and knowledgeable. I look forward to purchasing my home with NACA. I've had the best experiences, and Mrs. Petersen is very patient, helpful, detailed and thorough. I know with her expertise and dedication I will be in my home very soon.

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Life Changing NACA Conference

I attended a NACA conference on February 8, 2025 at Journey Church in Columbia, SC, and the presenter Ms. Sharlene Slater was very informative, straightforward, and to the point. Not only that, but she was also encouraging and told those of us who were in attendance that if we put the work in, then we can make our dream of home ownership a reality.

8 February 2025
Unprompted review
Rated 5 out of 5 stars

WOW!

Wow! I attended the FREE Home Buyer Workshop today and I must say I genuinely enjoyed it. It was filled with so much valuable information. I left feeling like I will be provided all the necessary tools and resources with this program to become a successful homeowner. I am looking forward to taking the next steps with NACA.

8 March 2025
Unprompted review
Rated 5 out of 5 stars

I attended the NACA workshop on today…

I attended the NACA workshop on today and I thoroughly enjoyed the information I was given.They truly clarified the step by step process they take to help each individual become a homeowner. One thing that absolutely stuck with me was to “move in silence.” I am excited about embarking on this journey to home ownership.

8 March 2025
Unprompted review
Rated 5 out of 5 stars

Awesome Counselor

During my whole NACA process I have had the most helpful counselor. My experience has been long, but working with Tamika has been awesome. She is here to help all her clients get into a new house. She will make sure you understand the process from beginning to end. I look forward in soon getting approved and owning my new home.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

NACA not only makes the home buying…

NACA helps make buying a home easier to understand and follow. Their structured program walks you through every step, ensuring you stay on track. Our counselor, Ellen Petersen, is very knowledgeable and carefully reviews everything before submitting it to the underwriter. NACA also provides valuable lessons on budgeting and saving, helping you manage your finances wisely.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

NACA makes not only the home buying…

NACA makes not only the home buying process clearer and easier but also teaches about financial discipline. they have a structured program that guides through each phase of the home buying process. Our counselor name is Ellen Petersen. she understands the process really well and makes sure every step is completed concisely before it gets to the underwriter. NACA also teaches you about effective budgeting and saving.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

I was informed about NACA from my…

I was informed about NACA from my Realtor. I started the process with them I have an amazing counselor. He has been great really informative can wait to see the outcome of my first home purchase.

5 February 2025
Unprompted review
Rated 5 out of 5 stars

I’ve had an incredible experience

I’ve had an incredible experience with the NACA program. From the start the process was transparent and the counselors are very supportive. They provided me with all the guidance I needed on becoming a home owner without having a perfect credit score. I highly recommend this program to anyone trying to make their dream of owning a home become a reality.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

NACA

I am so moved, touched, and inspired by beginning the process of my NACA journey. I had the wonderful experience of connecting with my counselor and having them walk through what was needed of me to get my housing process started. I am so excited to see what is to come of this!

17 January 2025
Unprompted review
Rated 5 out of 5 stars

NACA Program is the way to go for Home Buyers!

I heard about NACA through a friend from a casual conversation, and I immediately started to explore my options. I love my experience thus far with the counselors and everyone I've come in contact with. I have already told my friends about the NACA program, and I am excited to be going through this process!

5 October 2024
Unprompted review
Rated 5 out of 5 stars

Revie for NACA

I started my journey with NACA last year after attending an online workshop. I have been working with my counselor Ellen Peterson who has been very patient and helpful with me. I appreciate all the support NACA has for future homebuyers like myself. It is quite a journey and lots of information needed but I'm sure the wait is going to be worth it.

2 March 2024
Unprompted review
Rated 5 out of 5 stars

Start Up

Start up
I heard NACA from different people and become interested about the program and start the process a month ago. What I like so far is the pace to the process. After registration to the NACA patrol, following the instruction and being familiar about the program with the chosen pace is a great start up. I found out the process is smooth to start up.

16 January 2025
Unprompted review
Rated 5 out of 5 stars

NACA

The representatives are helpful and knowledgeable about the program.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

NACA in NJ - A Game Changer for Homebuyers!

I had an amazing experience with NACA in New Jersey! Their homeownership program truly delivers on its promise—no down payment, no closing costs, and no fees. 💰✨

What stood out most was their low fixed interest rates and no credit score requirements, making it easier for anyone to qualify. 🏡🔑

If you're looking to buy a home without breaking the bank, I highly recommend checking out NACA.!

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Naca is the best mortgage lender

Naca is the best mortgage lender. The counselor Ellen Peterson helped me to get all the process done. She is available at any time I need help on uploading documents. She respond an email very quick.

19 December 2024
Unprompted review
Rated 5 out of 5 stars

My experience with NACA has been great…

My experience with NACA has been great after I got a new counselor James P. After he became my counselor within a month and a half I was NACA approved. He took time out and explained everything to me what I needed to do in order to get to my next step with NACA. Soon after I was in my housing search stage with NACA. It took me only 3 months to be NACA approved. I have found my forever home closing date is set for 1/30/2025. Took 6 months total. The process moved as quick as I did what was required of me. NACA is a great program.

16 December 2024
Unprompted review
Rated 5 out of 5 stars

NACA - A Homebuyer's Dream

My experience with NACA has been great so far! My fiancé and I are both purchasing our first home together and we were drawn to the NACA mission and all of the benefits that come with purchasing through the program. We both want to be more active in our community too so the requirement for NACA participation throughout the year was also a plus for us.

We were both prepared for a long and complicated process and, so far, our experience has been the complete opposite! The webinar was interactive, surprisingly interesting and very informative. After that, we were able add all of our documents to the online portal with ease within a few days. Any lingering questions that we had were answered in our Zoom meeting with our Counselor. He walked through each step with us and helped us correct and/or add any necessary information before our file was submitted for underwriting. We're currently waiting to hear back to see what we are approved for and then we'll begin the process of searching for our first home!!

5 December 2024
Unprompted review
Rated 5 out of 5 stars

NACA is promising

NACA is promising. I attended the Homebuyer Workshop, heard numerous live testimonies. Then I completed an in-person session with a Mortgage counselor. The advocates are helpful and dedicated from the start to making positive change in people's lives and communities. Everything's above board. The process and portal is easy to use and crusade for affordable housing is a noble call. It's a better approach than the for-profit private sector.

13 November 2024
Unprompted review
Rated 5 out of 5 stars

I’ve been working with NACA for several years…

I’ve been working with NACA for several years now, and my experience has been overwhelmingly positive, especially thanks to my counselor, Ellen. From the start, she has been incredibly knowledgeable, patient, and truly invested in my journey toward homeownership. Ellen has a unique ability to make a complex process feel manageable, and she takes the time to explain every step in detail. She’s not only informative but also understanding of my unique situation, which has been invaluable to me. She genuinely wants me to succeed and works tirelessly to ensure I have the resources and guidance I need to get closer to my goal. NACA’s dedication to helping people achieve affordable homeownership shines through in everything they do. If you’re looking for a lender that’s committed to you, I highly recommend NACA—and if you’re lucky enough to work with Ellen, you’re in great hands!

1 November 2024
Unprompted review

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