Connells Survey & Valuation logo
Visit website

Connells Survey & Valuation Reviews 

2,161
•
TrustScore 5 out of 5

4.8

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,618 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professionalism, friendliness, and positive attitude of the staff during their visits. People report that the service is thorough, and the overall experience, from scheduling to completion, has been pleasant and stress-free. Many individuals appreciated how clearly every step of the process was explained. However, some customers also mentioned rather difficult experiences, noting instances where staff appeared rushed or uninterested, with some finding communication challenging or receiving patronizing responses. A few other people also felt that when specific requests, like having particular areas examined or photos taken, were made, the company sometimes did not follow through with these details.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing representatives and surveyors as... See more

Service

Reviewers highlight positive aspects of service, noting that representatives and surveyors are consistently... See more

User experience

Users describe positive interactions with user experience, highlighting professional and friendly staff who... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for being courteous,... See more

Customer communications

Clients share positive opinions on contact, noting smooth communication and scheduling. Reviewers appreciate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was very impressed with this firm & would highly recommend them. They are speedy with their email queries, they let you know exact timings & answer your questions quickly. The gentleman that came... See more

Company replied

Rated 5 out of 5 stars

great surveyor, let me know he was en route, arrived in good time and was very friendly and reassuring. it's never nice going through this stage and not knowing what will happen but he explained the p... See more

Company replied

Rated 5 out of 5 stars

Connells called me to arrange an appointment and sent a message the night before to confirm timings. The surveyor called me half an hour before arriving and was on time. She was really friendly and ca... See more

Company replied

Rated 5 out of 5 stars

My surveyor today was superb . She advised me she was on her way .. was very kind .. I was nervous because my last surveyor was disappointing. She was thorough, but did listen to me as I prattled o... See more

Company replied

Company details

Written by the company

Connells Survey & Valuation provide survey and valuation services in the residential property sector. When you come to Connells, you can expect high quality expertise and friendly property advice. Regulated by the Royal Institution of Chartered Surveyors (RICS), our people are qualified, experienced and always professional. We pride ourselves on a thorough and fuss-free experience that’s delivered to meet your needs. Our clients can rely on our advice and value our professional views. Our services are available throughout the UK with our surveyors living nearby, so you benefit from expert local knowledge and can make informed decisions on your home.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,161)

1,907 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Hamza was very polite and excellent on…

Hamza was very polite and excellent on his job. Also explained everything according to requirements. He did fantastic job . Well done and keep going my brother.

28 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the great feedback.

Rated 5 out of 5 stars

Punctual. Pleasant. Polite. Professional.

Punctual, pleasant, polite and professional— your representative couldn’t have been more accommodating or efficient.

Thinking of using him ourselves.

28 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the feedback. Just let us know what we can do to support you - https://www.connells-surveyors.co.uk/our-services/surveys/

Rated 5 out of 5 stars

Surveyor

He was very efficient polite and although early he apologised but that was better for me and my wirk pttern

28 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

We're pleased it worked out for you.

Rated 5 out of 5 stars

Excellent service

Lovely member of staff. Arrived on time and was friendly and professional.

28 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the great feedback.

Rated 5 out of 5 stars

Great experience

Surveyor was very polite and friendly, thus making us feel at ease with him. He was also very professional and knowledgeable.

27 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thank you for the great feedback.

Rated 5 out of 5 stars

Excellent communications

Excellent communications , felt at ease and comfortable all the way through . Very friendly and informative, pleasure to deal with .

27 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

We're delighted you found us a pleasure to deal with.

Rated 5 out of 5 stars

Sidney was very helpful and polite and…

Sidney was very helpful and polite and gave us some good insights into the housing market and what’s happening at the moment.
She done her work very efficiently and was finished in no time.

27 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the great feedback.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look