Connells Survey & Valuation Reviews 

2,164
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,618 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professionalism, friendliness, and positive attitude of the staff during their visits. People report that the service is thorough, and the overall experience, from scheduling to completion, has been pleasant and stress-free. Many individuals appreciated how clearly every step of the process was explained. However, some customers also mentioned rather difficult experiences, noting instances where staff appeared rushed or uninterested, with some finding communication challenging or receiving patronizing responses. A few other people also felt that when specific requests, like having particular areas examined or photos taken, were made, the company sometimes did not follow through with these details.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing representatives and surveyors as... See more

Service

Reviewers highlight positive aspects of service, noting that representatives and surveyors are consistently... See more

User experience

Users describe positive interactions with user experience, highlighting professional and friendly staff who... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for being courteous,... See more

Customer communications

Clients share positive opinions on contact, noting smooth communication and scheduling. Reviewers appreciate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was very impressed with this firm & would highly recommend them. They are speedy with their email queries, they let you know exact timings & answer your questions quickly. The gentleman that came... See more

Company replied

Rated 5 out of 5 stars

great surveyor, let me know he was en route, arrived in good time and was very friendly and reassuring. it's never nice going through this stage and not knowing what will happen but he explained the p... See more

Company replied

Rated 5 out of 5 stars

Connells called me to arrange an appointment and sent a message the night before to confirm timings. The surveyor called me half an hour before arriving and was on time. She was really friendly and ca... See more

Company replied

Rated 5 out of 5 stars

My surveyor today was superb . She advised me she was on her way .. was very kind .. I was nervous because my last surveyor was disappointing. She was thorough, but did listen to me as I prattled o... See more

Company replied


Company details

Written by the company

Connells Survey & Valuation provide survey and valuation services in the residential property sector. When you come to Connells, you can expect high quality expertise and friendly property advice. Regulated by the Royal Institution of Chartered Surveyors (RICS), our people are qualified, experienced and always professional. We pride ourselves on a thorough and fuss-free experience that’s delivered to meet your needs. Our clients can rely on our advice and value our professional views. Our services are available throughout the UK with our surveyors living nearby, so you benefit from expert local knowledge and can make informed decisions on your home.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,164)

1,907 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional service

Professional polite manner. Very impressed with surveyor who was nice and friendly.

17 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the great feedback.

Rated 5 out of 5 stars

A fantastic service

A fantastic service. the gentleman showed a lot respect as he carried out the survey would highly recommend many thanks caroline rath

30 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the recommendation.

Rated 5 out of 5 stars

great surveyor

great surveyor, let me know he was en route, arrived in good time and was very friendly and reassuring. it's never nice going through this stage and not knowing what will happen but he explained the process and put me at my ease

30 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the fantastic feedback.

Rated 5 out of 5 stars

Professional

I was very happy with the service because the person arrived on time, and was professional friendly and polite.

29 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

We always strive to be on time and professional.

Rated 5 out of 5 stars

Alastair was professional and polite…

Alastair was professional and polite from the start. He patiently answered our questions, was respectful to our home, and generally provided an excellent service. Thank you Alastair 🙂

29 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

We're delighted you thought our service was excellent.

Rated 5 out of 5 stars

Very professional

The surveyor was very courteous and polite and on time for the appointment.
He brought his own ladders for the loft and over shoes to protect walking on the carpets.
Overall the visit was done and dusted in no time at all.

29 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the great review.

Rated 5 out of 5 stars

Extremely pleasant surveyor

Extremely pleasant surveyor, well informed and professional service, very quick firm to deal with, had a survey and offer within days of leaving it with my agent, could not the process at all, especially at a stressful time for myself.

27 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thank you for the great review.

Rated 5 out of 5 stars

Valuation

Quick, polite, efficient and explained what he was doing

29 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the great review.

Rated 5 out of 5 stars

The surveyor was pleasant

The surveyor was pleasant, courteous and very professional.
He arrived and completed his survey in a very professional manner.

29 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

We're pleased you found us to be professional.

Rated 5 out of 5 stars

Professional service

Numerous online (text/email) messages including video instructions were received prior to the on site assessment of the property clearly explaining what was required and to be expected on the day of the representatives visit. Finn arrived early in the allotted scheduled time slot and was both courteous and considerate explaining fully how the assessment was to be conducted and the follow up process in terms of reporting to the mortgage lender and the possibility of accessing a copy of the valuation through them. An excellent professional time efficient service.

29 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thank you very much for the excellent review.

Rated 5 out of 5 stars

Recommended

Very pleasant experience.

Polite, personable and on time.

29 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the 5 stars and recommendation.

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