Do NOT use this company for RMM/MSP - Nothing they promise will happen, they will waste your time, and over bill you, raise your rates as they want, contracts mean nothing, not a single person or depa... See more
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We've used ConnectWise since it acquired Continuum a few years ago. While some of the product features, like ScreenConnect are great, one feature can't make up for unethical business practices. Thei... See more
This company, increase prices right after contract. They do not reply to support tickets. Months of problems without solutions. Closing tickets without solving or even answering. Worst support I ever... See more
Company replied
Screenconnect (connectwise) is one of the best remote support tools I've used as an IT admin. Very EASY and intuitive, and for the most part consistent! Every once and again, the remote client ser... See more
Company details
Written by the company
ConnectWise is a community-driven software company dedicated to the success of Technology Solutions Providers. Our suite helps you Manage your business, Sell more efficiently, Automate service delivery, and remotely Control technology so you can consistently deliver amazing customer experiences. Established in 1982, ConnectWise began as a full-service IT solution provider to small and mid-sized businesses. After discovering a need to better streamline and automate processes in our own business, we built the ConnectWise business management solution to manage all of the core functions of any technology business in one integrated solution. Today more than 10,000 technology organizations, including IT solution providers, MSPs, system integrators, software developers, and VARs, rely on ConnectWise to achieve greater accountability, operational efficiency, and profitability in their businesses.
Contact info
400 N Tampa St., Suite 130, 33602, Tampa, United States
- 813-463-4700
- info@connectwise.com
- connectwise.com
Hasn’t replied to negative reviews
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love this program
I love this program it makes life so much easier. Only thing that i don't like is that when software needs updated i lose the connection. That may just be my issue since i am newer to this software. I love the other options to get connected even without the access when software is not updated.
I like it!
ConnectWise provides a secure remote access service with plenty of nice features. I like how stable the updates are.
Control is awesome
Control is awesome! This one of the few remote control platforms that is orientated for technical users (e.g. IT). Most other tools were limited due to their focus on general users.
Well thought out Platform, Great Support.
The management ability and control the software gives us is priceless and we are just scratching the surface, the support has also been phenomenal, Thanks!
All most as good as being on site
This application is very easy use and allows us help out our customers in a way not possible unless visiting them on site. We also used it during Covid to connect to our own computers at work.
ConnectWise Control is the best.
ConnectWise Control is the best.
I have used ConnectWise Control now for years and think it is the best remote-control software i have ever used. Exceptionally reliable even over dodgy internet connections.
Feature rich and budget friendly
Feature rich and budget friendly and unless something changes I don't see ever having to replace this product. I wish all software worked this well.
Easy to Navigate and Fast
I like the speed and simplicity of the interface.
Simple to use
Simple to use. Love that it's based online and no app to download.
ConnectWise has been a valuable tool…
ConnectWise has been a valuable tool for both support and remote access. We have been very happy with our decision to utilize the service.
Excellent tool used to manage my pc…
Excellent tool used to manage my pc from work
Super Easy - a Game Changer
This is one of the best things that has happened to my support team. They call, and I say "Let me take a look" and I am on their system keeping them up and running.
I love ConnectWise Remote
I love ConnectWise Remote. It is very versatile , Easy yet powerful remote platform.
Great and easy to use
Great and easy to use, fantastic for remote administrations
Sometimes when the machines update the…
Sometimes when the machines update the software it kills the process and the service needs restarted to function again
Working great for our Remote work teams…
Working great for our Remote work teams since the pandemic. Dual Screens, printing, chat very helpful. Training Videos help at home workers. Admin tools are very helpful for working on multiple computers while multitasking.
Connectwise was a game changer for us
We use connectwise to work remotely, log onto our client's computers or provide temporary support. We can print, use dual screens, connect remotely to our computer and a client's at the same time. I have even connected remotely to my staff's computers in my office so we can both see what is going and either of us can control the computer. It is a great tool to have! We use Connectwise on a daily basis.
Excellent software!!!
Excellent software!!!
I've been working with Control for more than 2 years and I haven't had any issues at all. Only a few times I had to call support who were incredibly attentive. What else can you ask for? Thanks guys! Wonderful job.
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