Complete Physio Reviews 

2,276
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 150 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the staff for their incredible professional expertise, dedication, and completely tailored treatment plans that truly support personal recovery journeys. Customers also deeply appreciate the warm, welcoming environment and the exceptionally clear, helpful explanations provided throughout their ongoing therapy sessions. Some reviewers were not happy with the communication and felt the overall care received fell far below acceptable professional standards. A few people also mentioned experiencing a frustrating lack of proper follow-up, poor results, and medical procedures that completely failed to help their condition.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing them as highly professional,... See more

Service

Users describe positive interactions with service, highlighting thorough assessments and clear explanations... See more

User experience

Customers expressed deep satisfaction with their user experience, highlighting tailored treatment programmes... See more

Customer service

Consumers express deep satisfaction with customer service, praising staff for being thorough, empathetic, and... See more

Product

Reviewers highlight great satisfaction with the product, noting that it is completely tailored to individual... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alex Manos is an exceptionally talented leader, with a keen commitment to meet his client where they are in their physio journey, and craft a thoughtful plan towards healthy and lasting mobility. He h... See more

Company replied

Rated 5 out of 5 stars

I have visited the clinic twice and met Chris who is brilliant who has on both occasions evaluated and recommended the correct treatment . I would highly recommend him and his team Achille

Company replied

Rated 5 out of 5 stars

I had a bad fall on to my back and honesty didn’t know what to do until a friend literally saved me with her Complete Physio recommendation. The level of expertise is extremely high and the well cho... See more

Company replied

Rated 5 out of 5 stars

Lexi Tanase at Complete Physio is an amazing physiotherapist. Incredibly knowledgeable and genuinely dedicated to finding solutions that actually help. She has helped me with multiple injuries as well... See more

Company replied


Company details

  1. Physical Therapist
  2. Physical Examination Center
  3. Physical Therapy Clinic
  4. Sports Massage Therapist
  5. Sports Medicine Clinic
  6. Women's Health Clinic

Information provided by various external sources

At Complete Physio we are a team of highly specialised physiotherapists and health care professionals with years of clinical experience behind us. From our group of private clinics located across London we bring you The Complete Difference.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,276)

146 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Matthew Kent, thoroughly recommended

I recently saw Matthew Kent about my Achilles, which had become painful and inflamed. He was extremely thorough, took the time to fully assess the problem, and explained everything clearly. I have rheumatoid arthritis, and he gave me practical, realistic advice on how I can continue exercising in a sustainable way while protecting my long-term health. I left the appointment feeling much more confident about managing my condition, and I wouldn’t hesitate to recommend him.

1 August 2026
Complete Physio logo

Reply from Complete Physio

It’s wonderful to hear that you left your appointment feeling more confident, Gaynor. We’re pleased Matthew was able to provide clear, practical advice and help you find an approach that works alongside your exercise goals.

Thank you for recommending him!

The Complete Physio Team

Rated 5 out of 5 stars

Wendy was incredible and relieved the…

Wendy was incredible and relieved the built up tension in my neck and shoulders. Highly recommend her.

31 July 2026
Complete Physio logo

Reply from Complete Physio

We’re so glad Wendy was able to make such a difference, Sian! It’s fantastic to hear you felt relief in your neck and shoulders, and we really appreciate your recommendation.

The Complete Physio Team

Rated 5 out of 5 stars
Complete Physio logo

Reply from Complete Physio

A friendly and helpful experience is exactly what we aim to provide, Ian. Thanks for taking the time to share your feedback!

The Complete Physio Team

Rated 5 out of 5 stars

5 stars

5 stars. Great service

29 July 2026
Complete Physio logo

Reply from Complete Physio

We’re really pleased to know you had such a positive experience, Hector. Thank you for taking the time to leave us a 5-star review!

The Complete Physio Team

Rated 5 out of 5 stars

Dave Baker is very helpful tactful and…

Dave Baker is very helpful tactful and extremely knowledgeable.

27 July 2026
Complete Physio logo

Reply from Complete Physio

It’s lovely to hear such positive feedback about Dave, Jenny. His knowledge and thoughtful approach are a real asset to the team, so we’re delighted you felt in such capable hands.

The Complete Physio Team

Rated 5 out of 5 stars

I saw Dave Baker who I think really…

I saw Dave Baker who I think really talks sense. See you in 3 weeks.

27 July 2026
Complete Physio logo

Reply from Complete Physio

It’s great to know you felt confident in Dave’s advice, Elaine. We’re pleased you found his approach helpful and straightforward, and we’ll see you again in three weeks!

The Complete Physio Team

Rated 5 out of 5 stars

Brilliant Luke is amazing totally…

Brilliant Luke is amazing totally recommend

23 July 2026
Complete Physio logo

Reply from Complete Physio

Thanks so much, Damion! It’s fantastic to hear that Luke made such a positive impression. We’re really glad you were happy with your experience and appreciate you recommending us.

The Complete Physio Team

Rated 5 out of 5 stars

Excellent appointment

Excellent appointment - great explanation, very attentive, super.

19 July 2026
Complete Physio logo

Reply from Complete Physio

Thank you, Daniel, for your kind review! We’re delighted to hear you had such a positive experience and felt well listened to and informed throughout your appointment.

The Complete Physio Team

Rated 5 out of 5 stars

Fantastic team at Complete Physio

Fantastic team at Complete Physio! Super knowledgeable and personable. Have given me the confidence that my long-standing ankle problem will be rectified.

6 July 2026
Complete Physio logo

Reply from Complete Physio

Thank you for your lovely review! We’re so pleased to hear that you’ve felt supported and confident in the team’s approach to your long-standing ankle issue. Wishing you all the best with your recovery!

The Complete Physio Team

Rated 5 out of 5 stars

I highly recommend the team at Complete Physio

I had a very satisfactory experience with Francesco in 2023 and again with my current shoulder issue I feel he has diagnosed the situation well and the day after my appointment he already arranged the first treatment session for me. I really appreciated the swift action. Also compared to NZ, having the scanning and shockwave equipment on hand has made a huge difference.

1 July 2026
Complete Physio logo

Reply from Complete Physio

Thank you, Mrs Peterson, for your lovely review. It’s great to hear that you’ve returned to Francesco and have been pleased with the prompt care and treatment provided. We’re delighted that our in-house scanning and shockwave facilities have also been helpful in supporting your recovery.

Wishing you all the best with your shoulder recovery!

The Complete Physio Team

Rated 5 out of 5 stars

Excellent service from David Luka

Excellent service from David Luka. Spent much longer than the allocated time and really gets to know the problem.

28 June 2026
Complete Physio logo

Reply from Complete Physio

Thank you for your kind and positive review.

Rated 5 out of 5 stars

Highly recommend for those looking for…

Highly recommend for those looking for a really professional group of physios especially for people who have orthopaedic problems. I've seen all ages and with mobility issues and the guys and girls there are really superb with everyone.

2 June 2026
Complete Physio logo

Reply from Complete Physio

Thank you for your kind and positive review. We are truly grateful for your high recommendation.

Rated 5 out of 5 stars

Seen on time

Seen on time. Explained everything. Loads off follow up information

28 June 2026
Complete Physio logo

Reply from Complete Physio

Thank you for your positive review.

Rated 5 out of 5 stars

I highly recommend Complete Physio

2nd time I have had to have a ultra-sound for a serious tendon/muscle injury and yet again Complete Physio gave an excellent service, swiftly confirming a same day appointment with Alistair.
Alistair was excellent in all areas very welcoming, professional and efficient, along with a prompt follow up letter.
I highly recommend Complete Physio

21 June 2026
Complete Physio logo

Reply from Complete Physio

Thank you for your kind and positive review. We are pleased you had an efficient experience with us and are truly grateful for your recommendation.

Rated 5 out of 5 stars

Dai was brilliant

Dai was brilliant. Quickly worked out what the problem with the rotator cuff was and explained it clearly and thoroughly. Then freed it up considerably. Would highly recommend him.

20 June 2026
Complete Physio logo

Reply from Complete Physio

Thank you for your kind review. We are pleased you had a positive and effective experience with us. We are truly grateful for your recommendation.

Rated 5 out of 5 stars

I had a very helpful informative…

I had a very helpful informative appointment w Yasmin and she gave me a diagnosis, advice and exercises that are useful

20 June 2026
Complete Physio logo

Reply from Complete Physio

Thank you for your positive review.

Rated 5 out of 5 stars

Great physio experience following Achilles rupture!!

Chelsea from Complete Physio in South Kensington was fantastic during my recovery journey.

I had ruptured my Achilles and was going through the post-op recovery process.

With her guidance throughout the past year, I was able to get back to the level of activity I was doing pre-injury, and was able to achieve the recovery milestones much quicker than the average population. I was able to achieve a single-leg calf raise at ~11 weeks post-op, and I was back doing running drills at 5 months post-op.

She was very understanding and reassuring, especially during times where I was concerned or had issues with my Achilles along the way. I definitely wouldn’t have been able to recover as well if not for Chelsea.

21 May 2026
Unprompted review
Complete Physio logo

Reply from Complete Physio

Thank you for your kind review. We are pleased you had a positive and effective experience with us and Chelsea.

Rated 5 out of 5 stars

I have used complete physio over the…

I have used complete physio over the last 10 years for various sports related injuries.Treatment has included ultrasound guided injections for shoulder and elbow,shockwave treatment and exercise regime for achilles. I have no hesitation in recommending complete physio and their physiotherapists.

29 May 2026
Unprompted review
Complete Physio logo

Reply from Complete Physio

Thank you for your positive review. We are pleased you had an effective experience with us at complete physio and are truly grateful for your recommendation.

Rated 5 out of 5 stars

Clear diagnosis accompanied with a lot…

Clear diagnosis accompanied with a lot of useful explanation as well as an effective treatment. After only 2 day, my neck is feeling significantly more mobile and a greatly increased range of movement without any pain. Thank you!

10 June 2026
Unprompted review
Complete Physio logo

Reply from Complete Physio

Thank you for your kind review. We are pleased you have had a positive and effective experience with us so far.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look