Complete Physio Reviews 

2,276
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 150 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the staff for their incredible professional expertise, dedication, and completely tailored treatment plans that truly support personal recovery journeys. Customers also deeply appreciate the warm, welcoming environment and the exceptionally clear, helpful explanations provided throughout their ongoing therapy sessions. Some reviewers were not happy with the communication and felt the overall care received fell far below acceptable professional standards. A few people also mentioned experiencing a frustrating lack of proper follow-up, poor results, and medical procedures that completely failed to help their condition.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing them as highly professional,... See more

Service

Users describe positive interactions with service, highlighting thorough assessments and clear explanations... See more

User experience

Customers expressed deep satisfaction with their user experience, highlighting tailored treatment programmes... See more

Customer service

Consumers express deep satisfaction with customer service, praising staff for being thorough, empathetic, and... See more

Product

Reviewers highlight great satisfaction with the product, noting that it is completely tailored to individual... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alex Manos is an exceptionally talented leader, with a keen commitment to meet his client where they are in their physio journey, and craft a thoughtful plan towards healthy and lasting mobility. He h... See more

Company replied

Rated 5 out of 5 stars

I have visited the clinic twice and met Chris who is brilliant who has on both occasions evaluated and recommended the correct treatment . I would highly recommend him and his team Achille

Company replied

Rated 5 out of 5 stars

I had a bad fall on to my back and honesty didn’t know what to do until a friend literally saved me with her Complete Physio recommendation. The level of expertise is extremely high and the well cho... See more

Company replied

Rated 5 out of 5 stars

Lexi Tanase at Complete Physio is an amazing physiotherapist. Incredibly knowledgeable and genuinely dedicated to finding solutions that actually help. She has helped me with multiple injuries as well... See more

Company replied


Company details

  1. Physical Therapist
  2. Physical Examination Center
  3. Physical Therapy Clinic
  4. Sports Massage Therapist
  5. Sports Medicine Clinic
  6. Women's Health Clinic

Information provided by various external sources

At Complete Physio we are a team of highly specialised physiotherapists and health care professionals with years of clinical experience behind us. From our group of private clinics located across London we bring you The Complete Difference.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(2,276)

145 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a superb clinic

What a superb clinic! Very helpful team and pleasant to speak to, and on the ball. Customer service was out of this world.
On arrival for my appt, one of the reception team came over to help assist me up the stairs due to some severe ongoing back issues. She was very caring, sympathetic, respectful and just had a keen interest in wanting to help me. All this before I even saw the person I was booked In for.
I had an appointment with Matt, and this was the first time in about 6 months I came away feeling like I had proper answers to what was going on. Though I didn’t have the Injection because it was advised against because Matt didn’t feel I’d get the effects from it ,he put me in the right direction to another clinic who deals specifically with the treatment I need. So this really was about caring for the patients needs. He could’ve easily said have the jab, took the money and knew full well it wouldn’t have worked.
A very honest clinic that delivers proper care to their patients. A very positive experience that had me leaving there feeling such relief and knowing there’s light at the end of a very long tunnel.
Thank you all to complete injections in Milton Keynes. You guys are truly amazing!!

18 April 2026
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Reply from Complete Physio

Thank you very much for your kind review. We are pleased you had a positive and effective experience with us.

Rated 5 out of 5 stars

I saw Lexi for a neck injury

I saw Lexi for a neck injury, and she was incredibly helpful throughout my recovery. She created a clear plan of exercises, and her dry needling and manual manipulations were really effective. Lexi is excellent at explaining everything in a way that’s easy to understand, and she’s both very friendly and professional. I’d highly recommend her to anyone looking for great physiotherapy care!

13 April 2026
Unprompted review
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Reply from Complete Physio

Thank you for your kind review. We are pleased you had a positive and effective experience with us and Lexi. We are grateful for your high recommendation.

Rated 5 out of 5 stars

Appointments always on time, great specialists

Appointments always on time. Amazing specialists. Getting a lot from every single appointment.

20 February 2026
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Reply from Complete Physio

Thank you for your kind review. We are pleased you have a positive and effective experience with us at Complete Physio.

Rated 5 out of 5 stars

I had a great experience with James at…

I had a great experience with James at the Lime Street location. My plantar fasciitis is now completely gone after several weeks of treatment and rehabilitation.

4 March 2026
Unprompted review
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Reply from Complete Physio

Thank you for your positive review. We are pleased you had an effective experience with us and are pleased you had a full recovery.

Rated 5 out of 5 stars

Pedro was excellent, as always.

It was very easy to schedule a convenient appointment. Pedro was excellent, as always. He was extremely helpful and quickly diagnosed my issue, demonstrating a strong understanding of the problem. He also prescribed an excellent set of exercises to help address it.

4 March 2026
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Reply from Complete Physio

Thank you for your kind review. We are pleased you had an effective and positive experience with us.

Rated 5 out of 5 stars

I am really happy with my Pilates…

I am really happy with my Pilates instructors and I went physio recently.Everyone so good at their job and qualified. I had several injuries and unhappy but I feel very safe now .

7 March 2026
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Reply from Complete Physio

Thank you for your positive review and we are pleased you have found a new safe place.

Rated 5 out of 5 stars

Excellent experience

Excellent experience! Really thorough examination, clear and good advice, and exercise programme that's already made a difference (this is three days later). Highly recommend!

2 March 2026
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Reply from Complete Physio

Thank you for your kind review. We are pleased you had a positive experience with us and appreciate your high recommendation.

Rated 5 out of 5 stars

James Ticehurst

James Ticehurst – As a former international team sport player, I can warmly recommend James. He truly gets it right. Technically strong, he places real emphasis on the human relationship, making the healing and rebuilding experience both unique and successful. Professional and genuinely kind—what more could you want from your physio? Thanks so much for your patience with me.

26 February 2026
Unprompted review
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Reply from Complete Physio

Thank you for your kind and positive review. We are truly grateful for your recommendation.

Rated 5 out of 5 stars

Finally breaking the chronic low back cycle

After three years of chronic low back pain, I had almost given up hope. I’ve seen multiple physiotherapists across London, but nothing created lasting change. I would get temporary relief at best, then end up straight back in the same pain cycle.
Working with Francesco has been completely different.
He didn’t just hand me generic exercises. He took the time to properly explain the mechanics of my back so I actually understood what was happening and why. That clarity alone was powerful — it changed how I approached movement and pain.
The routine he designed was precise and purposeful, but what made the real difference was his attention to execution. He corrected my form, broke down the details, and made sure I was performing each movement properly. That level of detail is something I hadn’t experienced before.
For the first time in three years, I feel like I’m genuinely coming out of the chronic low back loop rather than just managing flare-ups. I’m stronger, more confident in my movement, and finally seeing consistent progress.
I genuinely couldn’t be happier with the support and guidance I’ve received. If you’re stuck in long-term back pain and not getting answers elsewhere, I can’t recommend Francesco highly enough.

25 February 2026
Unprompted review
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Reply from Complete Physio

Thank you for your kind review. We are pleased you have received a positive and effective experience with us and Francesco and are pleased you are on the right path to long term recovery.

Rated 5 out of 5 stars

Physio

Physio: James Ticehurst.
I was referred to Complete Physio by a medical consultant (surgeon). James Ticehurst has been an excellent physiotherapist and has helped me with recovery and planning strategies for any set backs. James Ticehurst’s care has been excellent. The exercise plans and apps at Complete Physio are very helpful. James has designed the plans specifically for my condition. I have enjoyed a good deal of progress and I am now starting to enjoy exercise again.

24 February 2026
Unprompted review
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Reply from Complete Physio

Thank you for your kind review. We are pleased you had a positive experience.

Rated 5 out of 5 stars

Achilles recovery

Achilles recovery
I ruptured my left achilles last summer and began physio with Francesco Contiero in October 2025 to supplement the limited physio I am receiving through the NHS.
The quality of treatment is night and day:
- Care. I have training routines on top of my daily rehab routine which we review during our weekly/fortnightly sessions. The approach is 100% tailored to me and takes account of my underlying biomechanics rather than a one-size-fits-all approach.
- Appointments. Due to the number of clinics, I have been able to attend weekly/fortnightly alongside a heavy work schedule and other commitments. I have always been able to get an appointment slot and appointments run on time.
- Technology and equipment. I have had ultrasound scans on my ankle and the machines used for strength tests are very bespoke. Neither of which I have used at my NHS appointments.

Working with Francesco has been a total game changer. I have been able to move though my rehab more mindfully and with more confidence, as he will push me to try things that test my strength, balance and functional movement. I have learned so much from this experience following a horrible accident!

20 February 2026
Unprompted review
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Reply from Complete Physio

Thank you for your very kind review. We are pleased you have had a positive and effective experience with us at Complete Physio and with Francesco. We strive to offer high standards and bespoke treatment.

Rated 5 out of 5 stars

Excellent physio clinic

Physio Louise Aylwin has been utterly amazing to work with over the past 6 months. I was referred to her by a Dr as ‘one of the best’ after a big accident left me with a number of serious injuries & barely able to walk. To say she went above & beyond to (quite literally) get me back on my feet is an understatement. She is highly skilled & experienced, very professional, and coordinated regularly with all the Drs involved in my rehab to make sure she was fully informed throughout. Everyone, including me, has been amazed at the speed of my recovery and this is all down to working with Louise.
The setup and facilities at Complete Physio are also excellent.

23 February 2026
Unprompted review
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Reply from Complete Physio

Thank you for your very kind review. We are pleased you have had a positive and effective experience with us and Louise at Complete Physio and are pleased you had a speedy recovery process.

Rated 5 out of 5 stars

Very personable and knowledgeable…

Very personable and knowledgeable physiotherapist. Explained everything in detail and developed a recovery plan that provided confidence.

22 February 2026
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Reply from Complete Physio

Thank you for your kind and positive review.

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