I'm a hard person to please and write reviews very rarely. Hayley the customer service member who answered my call was cool thorough, took the time to make sure that I understood what she mean... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
At first glance some looked great but further research showed the cover wasn’t as good as my current provider. Especially in the area of dental cover which was extremely poor...not good if doing out... See more
Company replied
Aging has made travel insurance difficult for us to find and very pricey. Using your service broadened the horizon for us and enabled us to compare policies easily and it made all the difference... See more
Company replied
Hayley was an excellent help. Although she could not provide me with exactly what I was after, she tried her best to send through information that would assist me. Thanks for taking the extra time t... See more
Company replied
Company details
Information provided by various external sources
Compare travel insurance is Australia's leading travel insurance comparison site. The site offers a no-nonsense free service that allows customers to compare quotes in a few simple steps. Sort quotes by popular cover levels, and compare policies side-by-side in seconds. Finding the right policy is as easy as 1-2-3!
Contact info
Level 12, 338 Pitt Street, 2000, Sydney, Australia
- 1300 790 197
- info@comparetravelinsurance.com.au
- comparetravelinsurance.com.au
4.5
Excellent
495 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top marks for Harriet
Very helpful honest agent, genuinely saved me many dollars.
Excellent friendly service
14 September 2019
Unprompted review
Reply from Compare Travel Insurance
Hi Martin, thank you for your review. We're thrilled to hear we were able to compare premiums and save you some dollars for for your trip :) . Kind regards, Hayley, Customer Service
Easy to use and choose the insurance…
Easy to use and choose the insurance you want
11 September 2019
Unprompted review
Reply from Compare Travel Insurance
Thanks for your review. So pleased that our service was hassle-free and helped you find the right cover for your trip. Have a happy holiday! Natalie, Customer Service, Comparetravelinsurance.com.au
Pleased that I chose Compare the…
Pleased that I chose Compare the market....
11 September 2019
Unprompted review
Reply from Compare Travel Insurance
Hi Joan, thanks for leaving us a review. Glad that you were able to compare a range of travel insurance companies in the market on our comparison website. Have a fantastic holiday. Natalie, Customer Service, Comparetravelinsurance.com.au
Cheaper than others
10 September 2019
Unprompted review
Reply from Compare Travel Insurance
Thank you for your review! We're so pleased we were able to help you with cost-effective cover. We hope you have a safe trip!! Team Comparetravelinsurance.com.au
Travel Insurance Best Offer
Great had travel insurance sorted within 5 minutes thank you
6 September 2019
Unprompted review
Reply from Compare Travel Insurance
Hi Maureen, thanks for your kind words. Happy and hassle free holiday! From team Comparetravelinsurance.com.au
easy to use and gave a range of…
easy to use and gave a range of policies available
6 September 2019
Unprompted review
Reply from Compare Travel Insurance
Thanks for your review. Happy holidays from all the team at Comparetravelinsurance.com.au
prices and info was helpful
2 September 2019
Unprompted review
Reply from Compare Travel Insurance
Hi Les, So great that you were happy with our service. Hope you have a fantastic trip! Natalie, Customer Service, Comparetravelinsurance.com.au
Excellent website
Excellent website easy to navigate and clear and precise.
30 August 2019
Unprompted review
Reply from Compare Travel Insurance
Hi Tracy, thanks for your review! Glad we were able to help you find your cover easily. Have a fab trip :) Natalie, Customer Service, Comparetravelinsurance.com.au
Easy and convenient to use
Easy and convenient to use - comparisons made easy. I found what I needed very quickly and sure of what is now insured.
28 August 2019
Unprompted review
Reply from Compare Travel Insurance
Hi Jude, Thanks for sharing your positive experience! Glad we could be of service. Have a fantastic holiday. Natalie, Customer Service, Comparetravelinsurance.com.au
Simple service
This made selecting the right insurance with the best inclusions very simple
26 August 2019
Unprompted review
Reply from Compare Travel Insurance
Thanks so much for your review. Making the search for travel insurance simple and easy is what we aim for here at Compare Travel Insurance. Have the best holiday! Kind regards, Natalie, Customer Service
very fast and ezy
14 August 2019
Unprompted review
Reply from Compare Travel Insurance
Hi Robert, thanks for your review. Making the search for travel insurance quick and easy is what we aim for here at Compare Travel Insurance! We hope you found a suitable policy using our comparison tool! Kind regards, Cynthia, Customer Service
Too Expensive
The comparisons are way too expensive and with companie that I have never heard off.
10 August 2019
Unprompted review
Reply from Compare Travel Insurance
Hi there, thanks for your review. As we are simply a quote comparison website, we don't have control over how travel insurers determine and set their premiums. The quotes are taken directly from their websites so it would be the exact same as if you were to obtain a quote from the travel insurer directly. We currently compare quotes for 23 travel insurers so it would be unlikely that you would have heard of all of these travel insurers. However, for your peace of mind, all of our insurers that we compare for are underwritten by reputable underwriters. you can also read customer reviews here: https://www.comparetravelinsurance.com.au/travel-insurance-reviews
Kind regards, Cynthia, Customer Service
Very happy with the service
30 July 2019
Unprompted review
Reply from Compare Travel Insurance
Hi there, thanks for your great review! We always aim to provide exceptional customer service as we want our customers to have a great experience with Compare Travel Insurance. Kind regards, Cynthia, Customer Service
took a long time to enter the site and…
took a long time to enter the site and somewhat confusing
30 July 2019
Unprompted review
Reply from Compare Travel Insurance
Hi Len, thanks for your review. We're always happy to assist if you are unclear with the any of the information on our website, so please don't hesitate to call us on 1300 659 411. Kind regards, Cynthia, Customer Service
Reply from Compare Travel Insurance
Hi Ali, Thanks for your review, Glad to hear you had a positive experience with us and we were able to assist you with selecting the right policy! Kind regards, Hayley, Customer Service
It is a good service.
7 July 2019
Unprompted review
Reply from Compare Travel Insurance
Hi Sudi, thanks for your review. We hope you were able to compare and select a suitable policy for your holiday! Have great trip and we look forward to having you use our services again. Kind regards, Hayley, Customer Service
Not an easy site
Not an easy site. Came away convinced I did not need travel ins. So I guess I saverd myself some expense.
7 July 2019
Unprompted review
Reply from Compare Travel Insurance
Hi Chris, thank you for your review! Sorry to hear you did not find the site easy to navigate. Please advise us if there is anything we can help you with to make this easier. Generally speaking we do advise people to take insurance covering them for the unforeseen, but if this is not something you require that is up to you. Kind regards, Hayley, Customer Service
Still comparing but finding site very…
Still comparing but finding site very useful
6 July 2019
Unprompted review
Reply from Compare Travel Insurance
Hi Kym, thank you for your review. We're thrilled to hear we were able to compare premiums, please advise if you need any assistance finding a suitable policy for your trip. Kind regards, Hayley, Customer Service
Quick response
5 July 2019
Unprompted review
Reply from Compare Travel Insurance
Hi Helen, Thank so much for taking the time to review us. Glad to hear you had a positive experience with our customer service team - please let us know if you need further assistance :) Kind regards, Hayley, Customer Service
It made comparing providers very easy.
26 June 2019
Unprompted review
Reply from Compare Travel Insurance
Hi Bruce, many thanks for your positive review of the ease of use of our website, we're pleased to have been able to assist you find a suitable policy! Kind regards, Hayley, Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.