Rory was terrific to deal with. His product knowledge enabled him to answer all of my questions easily. Through his manner he inspired confidence for me to change energy plans which I had been thinkin... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Nicholas (my support person) was super knowledgeable about everything I enquired about... from how NBN uses bandwidth for speed/function to price-service comparisons across brands, etc. I also like ho... See more
I was a little skeptical at first as I hadn’t tried an online service like Compare Broadband before but after speaking to the loveliest customer service representative all my worries were eased! I be... See more
Diana is the best! I didn’t think it would be so quick and easy to set up my internet but here I am ready to surf the web ☺️ also I’m so happy that I got a plan that’s cheaper than what I was afraid i... See more
Company details
Written by the company
Compare Broadband is a free service to help you find the right broadband plan. If our website doesn't answer all your questions then our friendly Melbourne based staff can. Call 1300 763 813.
Compare Broadband
Written by the company
- Free broadband comparison service
- Independent and free broadband advice to help you find the right plan for your household needs.
- Locally operated call centre
- Melbourne based broadband advisors
- Open hours
- Monday-Thursday 9am to 8pm Friday 9am to 6pm
Contact info
Level 1, 14 St Kilda Road, St Kilda, 3182, Melbourne, Australia
- 1300 763 813
- info@comparebroadband.com.au
- comparebroadband.com.au
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Explained to me the working of the…
Explained to me the working of the company I went with to ensure I was fully aware of the service. Friendly and curteous.
3 February 2026
A user friendly step by step procedure…
A user friendly step by step procedure that was also quite expeditious
9 February 2026
Sean was very patient and helpful to me…
Sean was very patient and helpful to me on more than one occasion.
I had trouble with my AVC ID but he was able to sign me up quickly.
5 February 2026
Easy change over with a good deal and…
Easy change over with a good deal and upgrade for less than we currently pay.
2 February 2026
Friendly snd helpful
Sarah was knowledgeable and friendly! Phoned back when she said she would
2 February 2026
Short wait time for response
Short wait time for response, very helpful and unbiassed consultant when asking for advice on new broadband provider. When changing over to my new plan I received immediate help.
13 January 2026
Quick easy and friendly service
13 January 2026
was very helpful and explained…
was very helpful and explained everything to my understanding
13 January 2026
Very helpful and informative about the…
Very helpful and informative about the products offered
13 January 2026
Polite and Quick
Nice customer service lass did a quick and clean job. Sending the 'enter payment details' by link to an internet provider from a 3rd party operator felt dodgy, however. Had to think twice given that if I was a scammer that is how I would operate... But, hey, all's well that ends well.
13 January 2026
Quick
Quick, efficient and friendly. Sent extra information for future choices good experience ☺️
12 January 2026
Easy to sign and good advice given
11 January 2026
The communication was efficient
The communication was efficient, professional and friendly. All information was presented and my questions answered comprehensively.
12 January 2026
Super Helpful and friendly
Representative was very friendly and efficient, super helpful and there was no pressure.
12 January 2026
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