Best prices in Australia! I've dealt with this company 3 times now, recycling older phones. The advice is good and you can wait another week or so for the return post packet from them, which makes... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Was a tad sceptical, BUT, waited for my sachel to come to collect my phone, sent it off, got emails giving me updates on timings of it all and was Paid the full amount estimated. Super happy with the... See more
Company replied
Outstanding surprise. Highly professional and competent. Promptly paid more than initially indicated. And to think I was about to smash my old phone with a hammer to trash. Will approach them again... See more
Company replied
Easy to get online quote, this is the highest offer across multiple place we looked at. There is also a bonus cash for the battery. It's great that you can drop off directly at the office for quick pr... See more
Company replied
Company details
About Mobile Monster
Written by the company
About Us
Mobile Monster buys new and old (broken or working) technology devices including but not limited to Mobile Phones, iPhones, iPads, iPods and tablets.
Sell Your Device Now!
Written by the company
- BEST PRICE Guarantee
- If you happen to see a better offer, send us an email with details of the offer and we will beat it by 5%. The offer needs to be from an Australian company.
- 24 HOUR FAST Payment
- This is what makes Mobile Monster the best. We inspect and pay tor your phone within 24 hours of receiving. Our customer support team works hard to ensure we pay you ASAP.
- Email notification every step of the way
- We want to keep you in the loop, we keep you updated every step of the waywith email and SMS updates.
Contact info
Level 4, 306 Little Collins Street, 3000, Melbourne, Australia
- 1300 881 767
- info@mobilemonster.com.au
- mobilemonster.com.au
4.8
Excellent
10K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best deal after looking around for a…
Best deal after looking around for a bit. Process was smooth and they kept me updated on the progress. Will use Mobile Monster for my next trade-in.
10 April 2026
It was a really easy process
It was a really easy process. If I had to resell another phone I would use them again without hesitation. 10 out of 10. Great comucation all the way along.
9 April 2026
The whole process was so easy. Highly recommended.
The whole process was so easy and they ended up giving us more than the estimated value. So easy to deal with and very professional, open and fair.
10 April 2026
easy and fast process with great sale…
easy and fast process with great sale price. This is my second sale through Mobile Monster and both have been great
9 April 2026
Reply from Mobile Monster
We thank you for your trust in our services and we appreciate your 5★ rating!
Your satisfaction is greatly valued and we offer our sincere gratitude for your continued patronage.
Hope to serve you again!
Best Regards,
Mobile Monster
Very professional and very easy with…
Very professional and very easy with money being deposited straight into bank account within the time they said they would. Great service
10 April 2026
Reply from Mobile Monster
Thank you for the 5★ rating! We are happy that you found our service satisfactory.
We value your feedback and we hope to serve you again.
Until next time!
Best Regards,
Mobile Monster
Reply from Mobile Monster
Rest assured that we are doing our best to provide customers with worry-free transactions and reasonable estimates in the future.
Thank you and until next time! ❤
Best Regards,
Mobile Monster
Reply from Mobile Monster
We thank you for your 5★ rating and we appreciate your trust in us!
Until next time! 😊
Best regards,
Mobile Monster
Reply from Mobile Monster
We are delighted to hear that you find our offered price was adequate and fair.
We'll do our best to provide hassle-free transactions in the future.
Thank you very much! 😊
Best regards,
Mobile Monster
I recently had a great experience at…
I recently had a great experience at Mobile Monster and couldn’t be happier with the service. Everything was handled smoothly, with complete transparency and a high level of professionalism.
16 April 2026
Unprompted review
Reply from Mobile Monster
Thank you for choosing Mobile Monster and the 5★ rating you've given.
Your pleasant notion of our service is appreciated and rest assured that we'll keep on doing our best to provide seamless transactions in the future.
Thank you and until next time! ❤
Best Regards,
Mobile Monster
Not what it use to be.
The process seemed to get lost and took ages to sort out and payment was delayed. Mobile monster has lost its lusture from what it use to be when it was first launched. I now use another provider thats faster and pays more for devices.
30 January 2026
Reply from Mobile Monster
Hi Vincenzo,
Thank you for taking the time to share your feedback. We’re sorry to hear that your recent experience did not meet your expectations, particularly with delays and the feeling that your order may have been overlooked. We understand how important a smooth and timely process is, especially when it comes to payments.
At Mobile Monster, we are continuously working to improve our systems and ensure a more efficient and reliable service for all customers. It’s disappointing to hear that we didn’t deliver the level of experience you previously had with us, and we truly value your honest feedback.
We appreciate you sharing your experience, as it helps us identify areas where we need to do better. A member of our team will be reaching out to you to discuss this further and see how we can assist.
Thank you again for bringing this to our attention.
Mobile Monster Team
Great phones and service
Initial phone was faulty, replacement organised fairly quickly looking immaculate for sons birthday. Has been great will use again :)
25 March 2026
Reply from Mobile Monster
We are delighted to hear that you find our services to be of utmost help and we are glad to have assisted you with the encountered problem and promptly rectified the issue.
Your appreciation of our business is highly valued and we'll do our best to provide efficient exchanges and timely transactions in the future.
Thank you very much! 😊
Best regards,
Mobile Monster
Reply from Mobile Monster
We greatly appreciate the 5★ rating you've given!
We are delighted about your satisfaction with our procedures.
Thank you and until next time! ❤
Best Regards,
Mobile Monster
Sell mobile at Mobile Monster
The process from online booking to device drop was very smooth. Got the best price for the device,
7 April 2026
Reply from Mobile Monster
Thank you for choosing Mobile Monster and we are grateful for sharing your experience in selling three of your old devices.
We are delighted to hear about your impression of our services, and we'll continue to do our best to provide seamless transactions in the future.
We are looking forward to serving you again. 😊
Best regards,
Mobile Monster
I had a great experience trading in my…
I had a great experience trading in my mobile here. The process was incredibly easy and straightforward. I was in and out in just 5 minutes!
The staff were friendly, professional, and made sure I got a fair deal without any hassle. Highly recommend if you’re looking for a quick and stress-free service!
19 January 2026
Unprompted review
Reply from Mobile Monster
We truly appreciate your feedback regarding our services and we thank you for your 5★ rating!
We are delighted to hear that you find our staff to be of utmost help and we are glad to have given you efficient assistance during your transaction with us.
Your recommendation of our business is highly valued and we'll do our best to provide customer-friendly communications and efficient transactions in the future.
If you have other devices to trade, feel free to visit us again with us and we'd be delighted to assist you.
Thank you very much! 😊
Best regards,
Mobile Monster
Very easy transaction
Very easy transaction. I opted for on city drop off and it was a quick turnaround for drop off and processing
5 January 2026
Unprompted review
Reply from Mobile Monster
Thank you for sharing your experience with our business.
Rest assured that we'll do our best to continue providing sufficient services through our user-friendly and swift process.
We look forward to serving you again!
Best Regards,
Mobile Monster
Great service
Great service! Great sale! Exceptional service at the front desk.
30 January 2026
Unprompted review
Reply from Mobile Monster
We thank you for your trust in our services and we appreciate your 5★ rating!
Your satisfaction is greatly valued and we offer our sincere gratitude for your support.
Hope to serve you again!
Best Regards,
Mobile Monster
great shop and good service
27 January 2026
Unprompted review
Reply from Mobile Monster
Thank you for choosing Mobile Monster!
We are thrilled to hear that you've found your experience with us to be satisfactory.
We are looking forward to serving you again. 😊
Best regards,
Mobile Monster
service in really good condition
service in really good condition. Thank you
2 January 2026
Unprompted review
Reply from Mobile Monster
Thank you for your 5★ rating and feedback regarding our services! ❤
Rest assured that we'll continue to provide satisfactory services in the future.
Thank you very much! 😊
Best regards,
Mobile Monster
Sara
So, so happy with Oz Mobile Services!
There is a sales assistant named A-Junior there, and he is the most welcoming and helpful person ever. He spends as much time as you need and makes sure to provide the best advice on mobiles and help with services. I’m so, so happy!
1 December 2025
Unprompted review
Reply from Mobile Monster
You have reviewed our business partner OzMobiles and we appreciate your support! We will pass on your kind words to the appropriate team so that your valuable notion regarding their services will not go unnoticed.
Still, we send our appreciation for your support and the 5★ rating you've given!
If you require any assistance from us here at Mobile Monster, feel free to reach out and we'd be happy to serve you.
Thank you very much!
Best Regards,
Mobile Monster
Easy, transparent and fast service!
Easy, transparent and fast service! Definitely recommend Mobile Monster.
4 April 2026
Reply from Mobile Monster
Thank you for the 5★ rating! We are happy that you found our system swift and satisfactory.
Your recommendation of our business is highly valued and we'll do our best to provide excellent assistance in the future.
Thank you very much! 😊
Best regards,
Mobile Monster
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.