Efaz, the guy who installed all the technical stuff was absolutely excellent. Answered all my questions with patience and clarity. Explained how the equipment worked and the follow-up customer ser... See more
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We’re Community Fibre, London’s best quality broadband provider and we’re on a mission to deliver faster, more affordable and sustainable connections to this amazing city’s residents and businesses while helping to bridge the digital divide in London communities. We use the most reliable broadband technology you’ll find — 100% full fibre. It’s future-proof, energy efficient, sustainable, and it is up and running over 99.9% of the time with no peak-time slowdowns. With us, you get excellent rated service, unbeatable speeds and outstanding reliability right from the get-go. Why compromise? Switch with confidence to our award-winning network from just £19/month at communityfibre.co.uk
Contact info
77 Hatton Garden, EC1N 8JS, London, United Kingdom
- 0800 082 0770
- communityfibre.co.uk
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Replied to 99% of negative reviews
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I wasn’t rushed to take the steps…
I wasn’t rushed to take the steps inorder to restore my password. Khaya was very helpful and patient and took the time to explain the steps I was taking.
Had Mr Gary S in today
Had Mr Gary S in today. F2537. Very polite and explained everything so well. He had very good communication prior and during his visit. Highly recommend and thank him for his time.
Satisfied 👍
Don't have much to say, except that the job was prompt and swift. The individual new his job and delivered a neat and satisfactory one kudos to the team 👌👏
Nico and Romeo were excellent
Nico was very understanding as first point of contact on the phone. He made everything I needed happen!
He then transferred me to Romeo.
Romeo was excellent! A real miracle worker!
Timothy is Very helpful and insightful…
Timothy is Very helpful and insightful much appreciated
355 Clyde was amazing thanks so much
355 Clyde was amazing thanks so much
Great service from Romeo that went well…
Great service from Romeo that went well above the limit. Top man.
Outstanding Customer Service
I had spent 1hr trying to reconnect my booster but was failing miserably.I got in contact with AGENT JB who was able to assist me with getting reconnected. She was polite, friendly, confident, reasurring and knowledgeable whilst solving my issue. Outstanding customer service. Thank you AGENT JB
Very quick and efficient.
Friendly and clear
Excellent work, Alvin
Alvin dealt courteously with my connection problem and solved it quickly and very efficiently..
Excellent set up by Ganesh Suresh who…
Excellent set up by Ganesh Suresh who was very professional and knowledgeable and talked us through the whole process. He gave us his contact details and we were able to access his advice the day after! Would highly recommend.
Alvins has displayed excellent customer…
Alvins has displayed excellent customer service, attention to details and problem solving skills. I was anxious at the start of the call, but he changed everything with his calm way of speaking and analytical approach. Brilliant service, keep up the good work. MALUSI also was brilliant, strict but knows how to sell a deal. I am a happy and satisfied loyal customer.
It has taken over a week and I am still…
It has taken over a week and I am still not happy the support is limited they arrive and then tell me they must return . The engineers harras me over parking and don’t do their jobs worrying about parking . This is not my responsibility to arrange or accommodate

Reply from Community Fibre
Quick installation, speedy network, and great wifi
Would you believe the Community Fibre-provided wifi router that's sitting in my front room window would provide good coverage in my back bedrooms upstairs? I wouldn't have! Amazing results. The exterior installation was very professional, excellent communication about an early morning appointment. I was also pleasantly surprised to see Community Fibre was able to install my service so quickly after ordering, even though a fibre cable needed to be run. BT/Openreach fibre was already available at my house, but I would recommend Community Fibre instead -- faster all around.
Thomas at community fiber was very very…
Thomas at community fiber was very very helpful and great communication great service.
David was friendly polite and very…
David was friendly polite and very efficient
Professional
The engineer was respectful and polite. He had issues installing but made sure he completed his job . He also was very informative to me
Tomas was awesome in resolving my issue…
Tomas was awesome in resolving my issue promptly.....thanks very much
David was very calm
David was very calm, patient, helpful with professional assistance. Thank you.
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