Community Fibre Reviews 

93,164
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 24,812 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and efficient staff who handle home installations smoothly and answer all technical questions with great patience and clarity. Consumers also note that customer service representatives are exceptionally helpful, providing quick, polite, and clear solutions to various connection issues without unnecessary delays. Some reviewers were not happy with long hold times on the phone and significant difficulties reaching the right department when trying to resolve urgent problems. People also mentioned frustrating discrepancies between the initial information provided by the sales team and what technicians could actually deliver during the setup process.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting helpful, professional, and friendly... See more

Service

Customers had positive experiences with service, often highlighting prompt engineers and fast installations.... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are helpful, patient,... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting that the entire process... See more

Response time

Consumers find response time to be satisfactory, with many reviewers highlighting that calls are answered... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Efaz, the guy who installed all the technical stuff was absolutely excellent. Answered all my questions with patience and clarity. Explained how the equipment worked and the follow-up customer ser... See more

Rated 5 out of 5 stars

Woke up in the morning to find my internet not working. I called CF, and got through to someone immediately! I explained the problem to a very polite and helpful gentleman called Richard. He told me w... See more

Rated 5 out of 5 stars

Naomi was amazing. It took 40 mins on hold and she wasn't able to solve the issue remotely and ended up booking an eng appointment for me. However she kept me updated throughout and was super nice abo... See more

Rated 5 out of 5 stars

I am a very new customer of Community Fibre. A day or so after signing up with the Sales Office, I remembered something I wanted to ask, so I went through to Customer Services and spoke to Lincoln. H... See more


Company details

  1. Internet Provider

Written by the company

We’re Community Fibre, London’s best quality broadband provider and we’re on a mission to deliver faster, more affordable and sustainable connections to this amazing city’s residents and businesses while helping to bridge the digital divide in London communities. We use the most reliable broadband technology you’ll find — 100% full fibre. It’s future-proof, energy efficient, sustainable, and it is up and running over 99.9% of the time with no peak-time slowdowns. With us, you get excellent rated service, unbeatable speeds and outstanding reliability right from the get-go. Why compromise? Switch with confidence to our award-winning network from just £19/month at communityfibre.co.uk


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

93K reviews

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Asks customers to review

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Replied to 99% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(93,164)

23,519 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had Mr Gary S in today

Had Mr Gary S in today. F2537. Very polite and explained everything so well. He had very good communication prior and during his visit. Highly recommend and thank him for his time.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied 👍

Don't have much to say, except that the job was prompt and swift. The individual new his job and delivered a neat and satisfactory one kudos to the team 👌👏

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

I had spent 1hr trying to reconnect my booster but was failing miserably.I got in contact with AGENT JB who was able to assist me with getting reconnected. She was polite, friendly, confident, reasurring and knowledgeable whilst solving my issue. Outstanding customer service. Thank you AGENT JB

13 August 2026
Unprompted review
Rated 4 out of 5 stars

Excellent set up by Ganesh Suresh who…

Excellent set up by Ganesh Suresh who was very professional and knowledgeable and talked us through the whole process. He gave us his contact details and we were able to access his advice the day after! Would highly recommend.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Alvins has displayed excellent customer…

Alvins has displayed excellent customer service, attention to details and problem solving skills. I was anxious at the start of the call, but he changed everything with his calm way of speaking and analytical approach. Brilliant service, keep up the good work. MALUSI also was brilliant, strict but knows how to sell a deal. I am a happy and satisfied loyal customer.

13 August 2026
Unprompted review
Rated 1 out of 5 stars

It has taken over a week and I am still…

It has taken over a week and I am still not happy the support is limited they arrive and then tell me they must return . The engineers harras me over parking and don’t do their jobs worrying about parking . This is not my responsibility to arrange or accommodate

10 August 2026
Unprompted review
Community Fibre logo

Reply from Community Fibre

Good morning,

I'm sorry to hear of the poor experience you had with Community Fibre.

I would like to review this and provide an accurate response, so we will need more information from you (specifically, your address, which will enable us to locate you and review the issues you have raised as I can not locate an active account).

I have therefore requested more information via Trustpilot and your response to this request will not be visible publicly, only to me.

Thank you in advance for your understanding and cooperation. I look forward to hearing from you so we can see exactly what happened here and use this review as a learning.

Regards,
Wendy
Community Fibre Team

Rated 5 out of 5 stars

Quick installation, speedy network, and great wifi

Would you believe the Community Fibre-provided wifi router that's sitting in my front room window would provide good coverage in my back bedrooms upstairs? I wouldn't have! Amazing results. The exterior installation was very professional, excellent communication about an early morning appointment. I was also pleasantly surprised to see Community Fibre was able to install my service so quickly after ordering, even though a fibre cable needed to be run. BT/Openreach fibre was already available at my house, but I would recommend Community Fibre instead -- faster all around.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Professional

The engineer was respectful and polite. He had issues installing but made sure he completed his job . He also was very informative to me

6 August 2026
Unprompted review

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