Commas Reviews 

Initially had a major issue with a vendor, but FanBasis General Counsel stepped in and issued a full refund. They resolved the issue.

Representative for Fanbasis asks lots of questions about personal life, talks down to you for not making a lot of money currently. Gets defensive if you ask direct questions. States it's their process and will not give a direct answer. Feels like they want your payment and more information they can sell. After I asked a few questions about the process and asked to get to the goal of setting up an AI store he said I would get a refund and hung up on me.

We are extremely disappointed with Fanbasis’ handling of our refunds.

Several transactions were refunded more than 5 weeks ago, and Fanbasis confirmed that the refunds were already processed. However, the cardholder has still not received the funds to this day. The issuing bank confirms that nothing has been credited or is pending.

What makes this situation worse is the lack of real action or transparency from Fanbasis. We keep following up, but we only receive vague responses and reassurances.

A 5-week delay is far beyond normal refund timelines and is simply unacceptable for a payments platform. This has caused financial inconvenience, loss of trust with our customer, and unnecessary operational issues on our side.

At this point, it feels like Fanbasis is not actively working to resolve the problem, despite repeated follow-ups. Refunds marked as “completed” but not actually received by the cardholder is a serious issue.

We hope Fanbasis takes accountability, escalates this properly, and resolves the missing refunds as soon as possible. Until then, we cannot recommend this platform.

Watched video, which was misleading and promised the World for " push button system". After submitting $67 payment, it went into a Speil of getting more for another $197 investment. I wasn't provided any solid information on what the $67 initial invest was providing, so why throw more money at anything without solid information first. Opted not to submit more. Then received an email thanking me for purchasing the "push button system" for $67. NO OTHER INFORMATION PROVIDED ABOUT ANYTHING! NO PHONE NUMBERS OR CUSTOMER SERVICE CONTACT NUMBERS for Assistance???? SCAM ?

The advertisement on Facebook leads you to believe the process is simple and fast. They charge $67 and then call a telephone number, then ask many questions. They mentioned OPM (Other Peoples Money) and Credit Leveraging, two concepts that were never mentioned in the advertisement. While I get the concept, OPM (I felt) means YOU are the "Other People" and they want to use your credit to leverage. I felt the Facebook ad was misleading and misdirecting. After about 15 minutes of answering questions, etc., I told them I did not want it. They were cordial and said "okay". Now I will see if they remove the two charges, they put on my credit card. My credit card company said I had to wait as the payments were in "Pending" status since the charges were within an hour. I can't believe how dumb I was falling for something "too good to be true". Once I began talking to someone, it felt like "Up-sell".

Joshua Solano was a great help. I appreciate his service

Josh Solano is patient and resourceful, and that makes him incredibly helpful. He's an asset to the platform.

Huge fan of what FanBasis does! Joshua Solano is great at helping customers and ensuring a smooth experience.

I’ve been processing with Fanbasis for over a year and honestly with all the options out there they are 100% the overall top pick in my opinion. The support and customer relationship is insane. Everything works perfectly 98% of the time, and whenever that inevitable 2% happens I hit up Josh or someone on the team and everything gets fixed on the spot exactly when I need it to come through, the dedication and work ethic is crazy, even when I wasn’t making that much on the platform they still took care of me with the same level of quality, and I always know that I can count on them for anything. Real Gs. I sell big ticket $10k-$50k & I haven’t had any payments be rejected, and everything is always super smooth. I’ve used & worked with other processors, & a couple have offered me some good deals to work with them but honestly, for the security, quality, network, support, rates, everything, Fanbasis is hands down #1. From $1k a month to $1M a month they got you bro. They will offer tools, ideas, help, their networks, anything to see you succeed and create or continue to develop a successful business. It’s been a pleasure guys, very excited for what’s to come! Only the beginning! Keep crushing it. Thank you Josh for always being a real one & taking care of me bro, I appreciate you💯🙌🏼Blessings

Definitely a 5 out of 5. The customer support from Josh is just hands down the best I've ever had from a merchant. And I'm walking about 20 years plus of business experience and nothing can beat this.

Fanbasis was exactly what I was looking for—super simple, yet just as powerful. Based on previous experiences, I was prepared to see some drawbacks and a learning curve, but the clean interface and the personalized support made everything surprisingly easy. Also, Joshua Solano was a huge help in getting us set up—he was super patient and was able to help us get the platform up and running on day one.

Easy access and great support team

Joshua made it very easy to get started.

I am pleased to share how impressed I am with the outstanding work that Joshua Solano has consistently delivered. Joshua is professional, dependable, and attentive to detail. He approaches every task with a positive attitude and a genuine desire to help.

Fanbasis is a legitimate and professional platform that delivers exactly what it promises. They're awesome! Joshua Solano especially was a great help

Josh was EXCEPTIONAL. Kind, patient and extremely helpful. To whoever reads this, Josh is the man to get the job DONE.

As a business partner, our experience with Fanbasis has been excellent.

The platform is reliable, well-designed, and clearly built to support creators and businesses effectively. What truly stands out is the quality of their customer service. Keenan and Andrew consistently demonstrate professionalism, responsiveness, and a strong sense of commitment that reflects the values of Fanbasis.

Communication is clear, the team is proactive, and the overall experience has been smooth and positive. It’s a pleasure working with a company that maintains such high standards.

We highly recommend Fanbasis for their top-tier service and professional approach.

I've built a really close relationship with the Fanbasis team and anytime I need help with something it's quick and always taken care of.

Fanbasis has done nothing but grow my book of business.

I've been working with Josh and the rest of the fanbasis team do some time now and they have always been supportive in maximizing our collected cash on a monthly basis.

really great customer service.

After running through so many processors that hold your funds, have zero support and just want to steal or keep your reserves to earn interest, Fanbasis is a diamond in the rough. The whole process A-Z was very white glove, it’s incredibly simple to use, has API docs for automations we build on ops and took away all of the headache we normally have on processors with unprecedented cashflow constraints. So much actually practical functionality for payments and our whole experience was incredibly transparent. Great company.