Comfybedss Reviews 

I had a great experience with Comfybedss from start to finish. The ordering process was straightforward, communication was clear, and my bed arrived within the expected timeframe. The delivery service was professional and efficient, and the product was exactly as described. The quality exceeded my expectations, and I’m very pleased with my purchase. I would happily recommend Comfybedss to anyone looking for good value, reliable service, delivery guys were brilliant.

Update: Rather than engage with me as a customer who has not had the best of experience. A few mins after I postdd this, Comfybedss flagged my review below as 'harmful or defamatory' to hide it.

Save yourself the hassle and go elsewhere to a company with better logistics. Website purchase experience started out fine but the delivery times promised at time of purchase is a scam as actually not in the control of Comfybedss. This is only mentioned after purchase. They use a company called D4U who are not communicative and the tracker link doesnt give any info just an estimated delivery date, when other courier companies use WhatsApp or similar to provide reassuring updates to customers. I have had to chase Comfybedss severally as my kid doesnt have a bed to sleep on, and they told me on Friday they have told their courier company to prioritise but it is 09/06 (day delivery was estimated for) and still no word from courier company. Having to chase two companies without getting a delivery date confirmed has just been a total waste of time.

Good communication and professional delivery.

Maruf and Aky did a good job

We'd been putting off buying a new bed for ages, kept looking at the big high street names and just couldn't justify the prices for what you were actually getting. A friend mentioned Comfybedss so I had a browse and honestly wasn't expecting much, but the website was really well laid out, loads of choice and the prices were genuinely competitive without feeling cheap if that makes sense.
We ended up going for a king size side-opening ottoman in plush velvet and paired it with one of their pocket sprung mattresses. Ordered on a Tuesday, got a confirmation email straight away and then received updates throughout the week about the delivery — none of that nonsense where you just have to sit and wait and hope it turns up. They gave us a date, confirmed the time slot the day before, and the lads turned up bang on time.
The delivery team were absolutely brilliant. Two really friendly lads, careful with the walls and the banister coming up the stairs, no rushing, just got on with it properly. They placed everything exactly where we wanted it and were more than happy to wait while we double checked everything was there and undamaged. Nothing was missing, everything was packaged really well.
Assembly was easier than I expected. The instructions are clear and the fixings are all labelled up so you're not guessing. Took about 45 minutes between the two of us, no stress. The bed itself once it was up just looked incredible, the velvet fabric is really lush and it feels really premium. The ottoman mechanism is smooth and the storage space underneath is massive, we've already cleared out half the wardrobe into it.
The mattress is also really comfortable. We went medium firm and it's been perfect, both of us are sleeping so much better already. No complaints at all.
I don't usually bother writing reviews but genuinely felt Comfybedss deserved one. Everything from start to finish was handled properly. Great price, great product, great service. Will 100% be back when we do the spare room.

Good quality, minor delay but sorted quicklyBought a double divan base with 2 drawers. Slight issue with the original delivery slot but I rang up and they got it rebooked within a couple of days, no hassle. The base itself is really solid and looks smart. Happy with it overall and the customer service was helpful when I emailed, suprisingly quick. Would recommend.

Delivery on time. Bed easy to assemble. Delivery man very nice.

The bed was advertised with a 5–7 day delivery timeframe, but it actually took two weeks to arrive, causing us to miss our deadline. During that time, I emailed several times for updates. Although I received responses, they contained very little useful information and offered no real indication of when the bed would arrive, which only added to the frustration.

The delivery experience was also disappointing. I spoke with the driver around 30 minutes beforehand and specifically asked to be contacted if there were any issues, as I would have been able to resolve them immediately. Instead, the bed was left outside in the communal hallway without any communication. Being told that the concierge advised the driver to leave it there is not an acceptable excuse. I was the customer and should have been contacted directly. Had I received a phone call, I could have arranged for someone working in the next door apartment to receive the delivery straight away. I have been charged for delivery and full assemble without a refund for the assemble.

Having finally seen the bed in person, after having to arrange for another delivery team to come and assemble the bed, I'm sorry to say the quality is also poor. There are visible marks on the fabric, and the exposed staples on the wing of the bed making it look unfinished and cheap.

Overall, both the product and the service fell well short of expectations. I've now sent photos of the quality issues to the company and am waiting to see how they respond.

The service from ComfyBedss was honestly world class from start to finish. Before placing my order, I spoke with a few of the sales guys, Sam, Harry and Aaron, and they were all really helpful. They took the time to answer my questions properly and gave very good recommendations, which made me feel confident before ordering.

The quality of the bed is excellent and you can tell it has been made well. The lead time was clear, the order arrived as expected, and the whole process was smooth.

The two man delivery service was also brilliant. Both drivers were respectful, polite and very careful when bringing the bed into the house. They even took their shoes off before coming in, which I really appreciated. It’s small things like that which show real care and professionalism.

It’s always good to support independent British companies, especially when the service and quality are this good. Respect to you lads, wishing you all the success!!😆😆

Good product. Needs better communication between placing the order and delivery.

‼️‼️‼️‼️ AVOID ‼️‼️‼️‼️

Complete disaster of a company! I had ordered 2 beds totally £814 with delivery suppose to be today!!!

Product not delivered and now estimated delivery to the 10 days later -
Asked for a refund and to cancel my order and after 7 hours of constant emails as they don’t deal with customer service on the phone !!!!!! with then they only refund me half my money !!!!!!

Do not use !!!!
Money robbing

Great bed great service

Great polite guys and quick and efficient no issues

The mattress is excellent just what I wanted and I am very happy. However the delivery was what let it down! Delivery drivers didn’t try very hard to get it upstairs, and left it in the hall saying it would not go upstairs. Leaving me and my husband to struggle to move it. So disappointing delivery.

We purchased a bed for my daughter and Cosybeds said it would be delivered within 7 days the bed turned up 2 weeks later, they also advertise on their website that they offer free delivery to mainland UK addresses but I was charged £29.50 when I questioned them they said oh you’re postcode is not covered for free delivery but I live just outside London in Essex so basically it’s a con I bet they say the same to all customers because it doesn’t state on their website which is free and which is not so they can get away with it every time 😡😡 4/06/26 I have just read your reply below but it’s another lie I never had a web chat with anyone and it doesn’t state on your website about orders below £280 will be charged

Great bed and very excellent service from start to delivery.

Very polite

We’ve only been sleeping on this mattress for a few weeks, so it’s still a bit early to comment on long-term durability and how it will hold up over time. However, so far we are really happy with it. The mattress feels very comfortable, supportive, and genuinely high quality.

The only disappointing part of the experience was the delivery process. It was handled through a third-party company and unfortunately didn’t feel very reliable or well organised, which affected the overall customer experience.

Overall, we’re very pleased with the mattress itself so far and it definitely feels like a premium product — we just wish the service and delivery experience matched the quality of the mattress.

Quick service and help to take to bedroom.