Comfrt Reviews 

Comfy and our puppy love it and the quality is 👍

I genuinely cannot remember the last time I experienced this level of incompetence from an online retailer. If you're considering ordering from Comfrt, I strongly recommend thinking twice. Their ordering system, inventory management, and customer service have been nothing short of an absolute nightmare.

**Let's start with the fact that Comfrt apparently can't even keep track of orders they've already charged customers for.**

We placed an order on August 30 for two complete sets of clothing, totaling $151.13. Our credit card was charged, but we never received an order confirmation, receipt, or tracking information.

When we contacted customer service, they couldn't find our order. Instead of investigating what had gone wrong with THEIR system, they suggested the charge was probably just a temporary bank authorization or that we had entered incorrect payment information.

Except the charge wasn't pending. The money had been taken.

We provided our names, email addresses, shipping address, phone number, screenshots of the transaction, and information about the verification code we received during checkout.

**They STILL couldn't find the order.**

And this is where the experience went from frustrating to downright ridiculous.

After weeks of back-and-forth emails, repeated explanations, and requests for information we had ALREADY PROVIDED, part of our order finally arrived.

That's right. **Comfrt somehow managed to SHIP an order that their own customer service department repeatedly claimed they couldn't locate.**

But wait, it gets better.

The shipment was INCOMPLETE. We ordered two complete sets and received only part of what we paid for. One sweatshirt was missing.

Naturally, we contacted customer service again.

And what was their response?

**THEY ASKED US FOR OUR ORDER CONFIRMATION AGAIN!**

The very confirmation we had spent weeks explaining THEIR BROKEN SYSTEM NEVER GENERATED.

You seriously cannot make this stuff up.

We then had to provide pictures of the shipping packaging because apparently Comfrt needed its own customers to investigate shipments on its behalf. There wasn't even a packing slip or invoice included. After sending pictures, they requested additional pictures because the first ones apparently weren't sufficient.

Finally, on October 1, more than a MONTH after the original purchase, Comfrt informed us that there had been an inventory error and the missing sweatshirt was actually out of stock.

So let's recap: You accepted our payment, couldn't find our order, eventually shipped only part of it, couldn't identify the shipment, repeatedly requested information we had already supplied, and THEN discovered you didn't actually have the merchandise you sold us?

Absolutely unbelievable.

Their solution? Refund the missing $36.38 and offer us a 20% discount code.

As though a coupon somehow makes up for weeks of wasted time, repeated emails, a broken ordering process, and a complete lack of accountability.

**And to make matters even worse, after all of this, we were able to place another order, only to be told AGAIN that the item was out of stock.**

How does a company repeatedly allow customers to order merchandise it apparently cannot fulfill? How is inventory availability this unreliable? And why is the burden continually placed on customers to straighten out the company's mistakes?

This isn't a simple shipping delay or an isolated customer service mistake. This is a spectacular failure across multiple parts of the business.

The most infuriating part is that we actually WANTED the products. We weren't looking for a refund, a coupon, or an argument. We wanted the merchandise we ordered and paid for. That should be the easiest part of running an online retail business.

Instead, we've spent an absurd amount of time chasing answers, repeating ourselves to different representatives, and trying to help Comfrt figure out what happened inside its own systems.

**Comfrt, your customers should not have to become your order management department, inventory auditors, and shipping investigators just to receive merchandise they've already paid for.**

And after all of this, they had the audacity to send a customer satisfaction survey asking how their representative did.

Seriously?

**My recommendation: Save yourself the frustration and shop somewhere else.** A company that cannot reliably track purchases, maintain accurate inventory, communicate with its customers, or fulfill complete orders has no business expecting customers to trust it with their money.

I wish I could give zero stars. One star is already far more generous than this experience deserves.

I’m officially obsessed with Comfrt! These sweats are the perfect combination of cozy, comfortable, and effortlessly stylish. The material is incredibly soft, the fit is relaxed without looking sloppy, and they’re perfect for lounging at home or running errands. They give you that oversized, cozy feeling that makes you never want to take them off. The quality and comfort make them worth it, and I can already tell this won’t be my last purchase. If you love looking cute while feeling like you’re wrapped in a blanket, Comfrt is absolutely worth checking out!

Amazed at how fast the blanket arrived and its the coziest thing ever!! I am ordering several more!

My dog was the hoodie that she got from this company. It is so soft and the price was great

The blanket and hoodies and so soft and comfy! The quality is so good!!!

I have ordered from Comfrt three times and every time everything has been perfect! I am obsessed with their clothes and already have a careful of other products I want to get.

Great product quality. Well made. Great customer service. Fast shipping.. this is my second time ordering. overall the experience has been lovely. Loved the mini sweater stress ball.

I love everything comft makes it’s the best quality and most comfortable things I’ve ever owned will keep ordering from this brand!

Rating: ⭐☆☆☆☆ (1/5)
Title: Never received order—No customer service
Review:
I placed an order for a matching sweatshirt and pants set as a birthday present for my granddaughter, who was so excited to receive them. Unfortunately, the order never arrived. When I reached out to the trucking/shipping company, they informed me that they never even received the package from the company.
I have sent multiple emails trying to resolve this, but I have received absolutely no response. This is incredibly poor customer service—or rather, no customer service at all. I am deeply disappointed and would not recommend buying from here.

I placed an order. I received my order. The shoes I ordered were a size 11 women's. The shoes I received showed size 11 on the tags. The shoes fit like a size 10 with my heels hanging out the back. I requested via email and phone message to return shoes for refund. Company refused to respond. I requested this within the 30 day window after delivery. I have 2 pairs of shoes that I can't wear and the company refused to respond to my return requests. Crappy company that steals money. DO NOT USE THEM!!!!!

These are massive and if you need to send it back you pay to return it to America then you wait and wait and wait. Would not order again

Incredibly rude customer service that honestly ruined my view of this company. Talking down to customers like they are stupid is never the way to go.

If I could rate them zero stars for customer experience, I would. I ordered my items two months ago. Received it quickly but needed to exchange some items for a different size. It took them a month to authorize the exchange despite having received my items back within a week. I completed the exchange asked for the new sizes and I am still waiting for the items. This is going on 6 weeks. I have inquired multiple times and they tell me it's due to an unexpected fulfillment error. From other reviews it appears others have ordered these same items the first time have received them while I am in exchange purgatory. It appears they do not prioritize exchanges. Their store credit only policy is highly telling of their priorities. I will never shop here again and you shouldn't take the risk of ordering something if you think you may need to exchange it.
Sincerely,
Still waiting for my stuff and trying to warn others.

We are OBSESSED with Comfrt Clothing! Everything is the right weight, they're super soft, and don't feel like they're going to wear out anytime soon. WE LOVE COMFRT!

Fast shipping and amazing quality for all of what they have promoted!

Very poor Experience. I ordered these pink Camouflage pants for my daughter a few days ago and my package was delivered to the wrong address. Very Unprofessional business. I will NEVER be ordering Anything from Comfrt EVER again!!!!

this blanket is SO WORTH IT. it’s so soft and comfortable while being so cute at the same time!!

My blanket was the best thing i bought all year! Ordering a hoodie set now!!!

Comfort has suited both me and my pup but most importantly is the first company I have been able to find a coat for my pup that still allows him to do his business and go about are day! Comfort family for life!