Combined Insurance (Canada) Reviews 

2,311
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,597 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, highly knowledgeable, and very patient throughout the entire consultation process. Consumers highlight that representatives always take their time to explain insurance options clearly and thoroughly without applying any unwanted sales pressure. People deeply appreciate the personalized attention and the very comfortable environment created during home visits and discussions. However, some customers also noted minor hurdles related to documentation processes or waiting times for policies. A few individuals mentioned that practical steps like signing forms or verifying representative identification could definitely be improved.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their knowledgeable, friendly, and helpful approach... See more

Customer service

People report positive experiences with customer service, consistently praising the helpful, friendly, and... See more

Service

Reviewers express great satisfaction with the service, highlighting professional and friendly representatives... See more

User experience

Customers report positive experiences with user experience, highlighting knowledgeable staff who explain... See more

Product

Customers consistently note positive experiences with product, highlighting the comprehensive coverage and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Keith was excellent. Very understanding and personable. No pressure, took his time and explained everything. Very impressive. Would highly recommend Keith. The BEST associate I’ve dealt with by far ov... See more

Rated 5 out of 5 stars

Debbie Shearer has been friendly, accommodating, with no pressure felt in the presentation of the products available. She made buying insurance, which for me in the past has been stressful, incredibly... See more

Rated 5 out of 5 stars

Matthew Faye was fantastic. Even when my husband gave him the side eye because I asked 41 million questions, Matthew said “nope I’m the same way with all the questions” and he just kept answering the... See more

Company replied

Rated 5 out of 5 stars

Audrey L. Was amazing. She was very thorough, friendly and very professional. She was prepared going through our policies. She was very helpful going through beneficiary forms. It was a pleasure meet... See more


Company details

  1. Insurance Company
  2. Disability Insurance Company
  3. Health Insurance Agency
  4. Income Protection Insurance Company
  5. Insurance Agency
  6. Life Insurance Agency

Written by the company

At Combined Insurance Company, we are on a mission to make the world of supplemental insurance easier to understand so you can feel confident you’re well covered. Powered through Chubb, we provide individuals, families, and businesses the supplemental benefits they need to help fill in coverage gaps and take insurance protection further.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,311)

2,090 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The meeting was in-depth and detailed

The meeting was in-depth and detailed, great coverage, Kathleen was very good at explaining what I should need for coverage for a guy of my age, all around great experience

25 June 2026
Combined Insurance (Canada) logo

Reply from Combined Insurance (Canada)

We're so glad to hear our meeting was detailed and helpful. We appreciate your kind words about our team member's clear explanations. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Guys were very informative

Guys were very informative. Very friendly.

25 June 2026
Combined Insurance (Canada) logo

Reply from Combined Insurance (Canada)

We're so happy to hear that our team was informative and friendly during your experience with us. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Good Service

Your representative, Darlene, was very knowledgeable and friendly.

24 June 2026
Combined Insurance (Canada) logo

Reply from Combined Insurance (Canada)

We're so glad to hear that our team member was knowledgeable and friendly. Thank you for your positive feedback; we appreciate it very much.

Rated 5 out of 5 stars

Excellent

I had a positive experience. I received a lot of useful information and learned that this insurance is a good fit for my situation and needs.

24 June 2026
Combined Insurance (Canada) logo

Reply from Combined Insurance (Canada)

We're so glad to hear that you found the information useful and that our insurance aligns well with your needs. We appreciate your positive feedback!

Rated 5 out of 5 stars

Great experience

My representative was kind helpful and went out of their way to make the appointment work for me

20 June 2026
Combined Insurance (Canada) logo

Reply from Combined Insurance (Canada)

That's wonderful to hear! We're so glad that our representative was able to provide you with such a positive and accommodating experience. We always strive to make things work for our clients.

Rated 5 out of 5 stars

Very professional

The representatives were knowledgeable and helpful; the details were explained to me in an informative and professional manor.

18 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look