Easy to set up etc but the amount of proof for this that and the other was a little over whelming to be honest as it was you have 24 hours from the start of the policy to up load proof of NCB then wan... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I've been with Collingwood insurance ltd for more than two years, I always get the best service compering to other brokers. Special Sarah I always get serviced from her. She's really helpful... See more
Company replied
I had such a positive experience setting up my short-term taxi insurance, and that’s entirely down to Lisa. She was friendly, professional, and took the time to explain everything clearly without... See more
Company replied
I’ve had the pleasure of speaking with Sarah Henderson using collingwood when I renew my policy weekly, and she’s truly exceptional. Every time I call, Sarah is not only cheerful and pleasant but... See more
Company replied
Company details
Information provided by various external sources
Collingwood Insurance Services (UK) Ltd. is a UK based insurance intermediary with offices in Newcastle upon Tyne. We have been providing our customer's value and excellent customer service since 2006. As a testament to this, Collingwood has won the Insurance Choice award for Best Specialist Insurance Provider 2018 and holds one of the highest Trustpilot scores for the car insurance sector, both of which are voted for by our customers.
Contact info
Collingwood House, NE29 6AR, North Shields, United Kingdom
- 0345 470 0010
- info@collingwood.co.uk
- collingwood.co.uk
3.6
Average
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Sarah ⭐️⭐️⭐️⭐️⭐️⭐️
Sarah from the taxi department is honestly the best call handler they have. She helped me take out my policy almost 2 years ago and couldn’t have been more helpful. She recognised me today when I phoned up with a query and again couldn’t have been anymore helpful.
I will continue to use Collingwood for my taxi policy due to how great and efficient their customer service team is.
23 January 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Brooke,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Would just like say massive thank you…
Would just like say massive thank you to Sarah Henderson at Collins wood taxi insurance always 11 out of 10 service
21 January 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Robbo,
Thank you so much for the 5* review and for taking the time to share your experience. We’re delighted to hear that Sarah Henderson was helpful in the service you received and that she made a positive impact on you.
Providing excellent customer service is truly important to us, and your feedback helps motivate us to stay on track and strive for the best.
If you ever need further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood taxi.
The Collingwood Team
Excellent outstanding first class…
Excellent outstanding first class service from Sarah Henderson
20 January 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Mfakazi
Thank you so much for your kind words!
We’re delighted to hear that Sarah Henderson was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Fantastic customer service from Lisa…
Fantastic customer service from Lisa Thompson. Very helpful, friendly and fast service.
19 January 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Tom,
Thank you so much for your kind words! We’re delighted to hear that Lisa was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Sarah Henderson fantastic advisor
Sarah Henderson fantastic advisor, very well equipped she did both short term and monthly quotes on the same call which was very efficient. Thank you for sorting everything out was a great service as always from you.
19 January 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Abdul,
Thank you so much for your wonderful feedback! We’re delighted to hear that Sarah was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Kind Regards,
The Collingwood Team
Reply from Collingwood Insurance Services UK Ltd
Hi GeordieStaffy,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Kind Regards,
The Collingwood Team
Thank you very much Sarah Henderson
Thank you very much Sarah Henderson
16 January 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Alsadek,
Thank you so much for your wonderful feedback! We’re delighted to hear that Sarah was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Kind Regards,
The Collingwood Team
Great Coustmer service
Great Coustmer service. Lisa thompson was polite and great listener very helpful and excellent customer service . I would recommend to everyone
15 January 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Hamza,
Thank you so much for your kind words!
We’re delighted to hear that Lisa was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Lovely staff love Lisa
Lovely staff love Lisa, Sarah and Michael there great assets to your team very polite and friendly well done team
15 January 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Marie,
Thank you so much for your kind words!
We’re delighted to hear that Lisa, Sarah and Michael was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Great service from Lisa Thompson
Great service from Lisa Thompson, she explained everything very well and clearly.
14 January 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Tarek,
Thank you so much for your wonderful feedback! We’re delighted to hear that Lisa Thompson was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood taxi.
The Collingwood Team
The same as many others
The same as many others. It was not made clear that on passing the test you would be landed with a £40 cancellation fee. Since all learners will (hopefully) pass their test at some point unless you pass it on the anniversary of your insurance you will end up paying the fee.
13 January 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Phillip,
We’re sorry you weren’t able to provide information to help us identify your Learner Driver policy with Collingwood. Let us start by saying how sorry we are that your experience with us was not as you expected.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discuss this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards
The Collingwood Team
Reply from Collingwood Insurance Services UK Ltd
Hi Nabi
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Kind Regards,
The Collingwood Team
Great communication .
12 January 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Marcel,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Kind Regards,
The Collingwood Team
Thank you so much Sara for everything…
Thank you so much Sara for everything you are amazing service
12 January 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Kamal,
Thank you so much for the 5* review and for taking the time to share your experience.
We’re delighted to hear that Sara was helpful in the service you received and that he/she made a positive impact on you.
Providing excellent customer service is truly important to us, and your feedback helps motivate us to stay on track and strive for the best.
If you ever need further assistance, please don’t hesitate to reach out.
Kind Regards,
The Collingwood Team
Had an excellent customer service…
Had an excellent customer service provided by Michael Gilmore. He explained everything perfectly and made everything as smooth as possible.
12 January 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Sadik,
Thank you so much for your wonderful feedback! We’re delighted to hear that Michael was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
Kind and easy to understand
9 January 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Rooh,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a great day,
The Collingwood Team
Reply from Collingwood Insurance Services UK Ltd
Hi Abdul.
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Kind Regards,
The Collingwood Team
Had a great phone call with ali
Had a great phone call with ali , was very clear and polite , helped me get what i was looking for and was very helpful x
9 January 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Bea,
Thank you so much for your kind words! We’re delighted to hear that Ali was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
AVOID AT ALL COSTS!!!
Avoid at all costs, this company use underhanded tactics to basically rip you off when telling them a young person had passed their driving test.
We took out a learner car insurance policy for our 17 year daughter and called Collingwood to advise our daughter has passed her test. We understandably were expecting some form of partial refund for only using 2/3rds of the policy term, we did expect the usual ‘admin fee’ of course (assuming this might be £10?…up to £25?)
But no….listen to this bit!, this company have the brass neck to devise a truly awful ‘back end charge’ and actually charge you EXTRA than what’s left in the value of the policy itself and proudly announce they will be taking the funds from the.card they hold on file from when you buy the policy, in the first place.
They try and justly these underhanded frees with a set of justification sentences in a follow up email….rubbish like ‘we need to maintain our website’ etc etc.
We spent a lot of time explaining we now needed a new policy for our daughter now she passed her test…and giving the operator a while load of private data, then they tell you that they shall be passing this on to third parties to allow them to quote you instead. They deliberately waste your time collecting a host of personal information when they know full well they don’t even offer an insurance policy for those who pass their driving test!!….what a devious thing to do (total rotten business practice)
Then when you expect to get a partial refund because your child has passed.their test…they deliver the news that they are going to rip you off instead.
They hide behind ‘it’s all in the terms and conditions’….and leave you feeling sucker punched.
I instantly wrote to them and told them I wish to complain….they have totally ignored my letter.
So BE CAREFUL…..this outfit will rip you off too. Use Hastings Direct learner policy instead, I dearly wish I had. They will sell you a ‘proper’ young drivers policy after the learners only policy ends and not rip your off like this dreadful company will.
Avoid avoid avoid. It’s shameful the regulator allow companies like this to pull the wool over people’s eyes (I bet they rip off 1000’s of 17 year olds desperate to be driving….)
I shall willingly update this review if my complaint is acknowledged and acted upon, but I have a very strong feeling they will continue to ignore my complaint.
Don’t be a victim too.
Updated - made an official complaint (2 as 2 separate issues), they wrote back telling me my complain was not upheld (very unsurprising!) - so insurance ombudsman next!…can’t let them get away with these practices
5 January 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi,
Thank you for getting back to us with further information to help us identify your Collingwood Learner Driver policy and we are very sorry that your experience with us was not as you expected.
We can see that you have raised a formal complaint and that is currently being dealt with internally. A final response will be with you shortly.
In the meantime, if you would like to discuss anything further, please do not hesitate to get in touch.
Kind Regards
The Collingwood Team
Poor practices for this day and age
We did the correct thing and cancelled the policy when our son passed his test, having paid the full year up front. I wasn’t expecting much money back but to be hit with a £40 cancellation fee feels like they are taking advantage of 17 year old kids. Our son worked and saved to pass his test at great expense and then to have another £40 to pay for nothing feels wrong. Trying to find the details you need from the small print of a 15000 word policy document is like going back 30 years.
Read the reviews and find another insurer
8 January 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Tim,
Thank you for providing information to help us identify your Learner Driver policy with Collingwood. Let us start by saying how sorry we are that your experience with us was not as you expected.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discus this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards
The Collingwood Team
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