Easy to set up etc but the amount of proof for this that and the other was a little over whelming to be honest as it was you have 24 hours from the start of the policy to up load proof of NCB then wan... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been with Collingwood insurance ltd for more than two years, I always get the best service compering to other brokers. Special Sarah I always get serviced from her. She's really helpful... See more
Company replied
I had such a positive experience setting up my short-term taxi insurance, and that’s entirely down to Lisa. She was friendly, professional, and took the time to explain everything clearly without... See more
Company replied
I’ve had the pleasure of speaking with Sarah Henderson using collingwood when I renew my policy weekly, and she’s truly exceptional. Every time I call, Sarah is not only cheerful and pleasant but... See more
Company replied
Company details
Information provided by various external sources
Collingwood Insurance Services (UK) Ltd. is a UK based insurance intermediary with offices in Newcastle upon Tyne. We have been providing our customer's value and excellent customer service since 2006. As a testament to this, Collingwood has won the Insurance Choice award for Best Specialist Insurance Provider 2018 and holds one of the highest Trustpilot scores for the car insurance sector, both of which are voted for by our customers.
Contact info
Collingwood House, NE29 6AR, North Shields, United Kingdom
- 0345 470 0010
- info@collingwood.co.uk
- collingwood.co.uk
3.6
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Had an excellent customer service…
Had an excellent customer service provided by Michael Gilmore. He explained everything perfectly and made everything as smooth as possible.
12 January 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Sadik,
Thank you so much for your wonderful feedback! We’re delighted to hear that Michael was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
Kind and easy to understand
9 January 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Rooh,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a great day,
The Collingwood Team
Reply from Collingwood Insurance Services UK Ltd
Hi Abdul.
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Kind Regards,
The Collingwood Team
Had a great phone call with ali
Had a great phone call with ali , was very clear and polite , helped me get what i was looking for and was very helpful x
9 January 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Bea,
Thank you so much for your kind words! We’re delighted to hear that Ali was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
AVOID AT ALL COSTS!!!
Avoid at all costs, this company use underhanded tactics to basically rip you off when telling them a young person had passed their driving test.
We took out a learner car insurance policy for our 17 year daughter and called Collingwood to advise our daughter has passed her test. We understandably were expecting some form of partial refund for only using 2/3rds of the policy term, we did expect the usual ‘admin fee’ of course (assuming this might be £10?…up to £25?)
But no….listen to this bit!, this company have the brass neck to devise a truly awful ‘back end charge’ and actually charge you EXTRA than what’s left in the value of the policy itself and proudly announce they will be taking the funds from the.card they hold on file from when you buy the policy, in the first place.
They try and justly these underhanded frees with a set of justification sentences in a follow up email….rubbish like ‘we need to maintain our website’ etc etc.
We spent a lot of time explaining we now needed a new policy for our daughter now she passed her test…and giving the operator a while load of private data, then they tell you that they shall be passing this on to third parties to allow them to quote you instead. They deliberately waste your time collecting a host of personal information when they know full well they don’t even offer an insurance policy for those who pass their driving test!!….what a devious thing to do (total rotten business practice)
Then when you expect to get a partial refund because your child has passed.their test…they deliver the news that they are going to rip you off instead.
They hide behind ‘it’s all in the terms and conditions’….and leave you feeling sucker punched.
I instantly wrote to them and told them I wish to complain….they have totally ignored my letter.
So BE CAREFUL…..this outfit will rip you off too. Use Hastings Direct learner policy instead, I dearly wish I had. They will sell you a ‘proper’ young drivers policy after the learners only policy ends and not rip your off like this dreadful company will.
Avoid avoid avoid. It’s shameful the regulator allow companies like this to pull the wool over people’s eyes (I bet they rip off 1000’s of 17 year olds desperate to be driving….)
I shall willingly update this review if my complaint is acknowledged and acted upon, but I have a very strong feeling they will continue to ignore my complaint.
Don’t be a victim too.
Updated - made an official complaint (2 as 2 separate issues), they wrote back telling me my complain was not upheld (very unsurprising!) - so insurance ombudsman next!…can’t let them get away with these practices
5 January 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi,
Thank you for getting back to us with further information to help us identify your Collingwood Learner Driver policy and we are very sorry that your experience with us was not as you expected.
We can see that you have raised a formal complaint and that is currently being dealt with internally. A final response will be with you shortly.
In the meantime, if you would like to discuss anything further, please do not hesitate to get in touch.
Kind Regards
The Collingwood Team
Poor practices for this day and age
We did the correct thing and cancelled the policy when our son passed his test, having paid the full year up front. I wasn’t expecting much money back but to be hit with a £40 cancellation fee feels like they are taking advantage of 17 year old kids. Our son worked and saved to pass his test at great expense and then to have another £40 to pay for nothing feels wrong. Trying to find the details you need from the small print of a 15000 word policy document is like going back 30 years.
Read the reviews and find another insurer
8 January 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Tim,
Thank you for providing information to help us identify your Learner Driver policy with Collingwood. Let us start by saying how sorry we are that your experience with us was not as you expected.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discus this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards
The Collingwood Team
Sarah was really helpful and very nice…
Sarah was really helpful and very nice spoken.really helped me complete my insurance policy.10 star service
8 January 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi,
Thank you so much for your wonderful feedback! We’re delighted to hear that Sarah was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
Reply from Collingwood Insurance Services UK Ltd
Hi Nikolas,
Thanks for the 5* review. We’re always delighted to hear when our customers have had a great experience with us!
If you need anything in the future, or have any questions that we can answer, please don’t hesitate to reach out and one of the team will be on hand to help.
Have a great day!
The Collingwood Team
Collingwood Young Drivers Insurance is…
Collingwood Young Drivers Insurance is completely misleading. This policy is advertised as temporary, meant to cover learners until they pass their driving test.
The moment my son passed, we cancelled — and were hit with a £125 cancellation fee. £125 just to cancel a policy that had already served its purpose. That is outrageous.
A “temporary” policy that punishes you for cancelling after the test is nothing but a money trap. Totally unacceptable. Avoid at all costs.
24 October 2025
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Alexandru,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’re sorry you weren’t able to provide information to help us identify your Learner Driver policy with Collingwood. Let us start by saying how sorry we are that your experience with us was not as you expected.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discuss this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards
The Collingwood Team
Sneaky £40 cancellation fee
Cancelled the policy as per requirement when my daughter passed her test only to be hit with a £40 fee which is buried in the T&C and not mentioned at the point of cancellation, only in a subsequent email.
I should have just let the policy run out.
I will not use these guys again for my younger child.
This is clearly a business practice they're happy with as it was featured in the Guardian as long ago as 2024.
29 December 2025
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi,
Thank you for providing information to help us identify your Learner Driver policy with Collingwood. Let us start by saying how sorry we are that your experience with us was not as you expected.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discus this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards
The Collingwood Team
Beware cancellation charge
As others have said, beware of the £40 "cancellation fee" which is automatically charged to you after you pass. So when comparing prices with other suppliers, add £40 to the amount for Collingwood if you think you will pass during the insurance period. I think it is in the T & Cs but not very explicit.
If you "forget to report" that you have passed the test, they will catch it because they check 1 month before the renewal and see that you have passed thru DVLA. They will then charge your credit card they have on file, or if that fails will turn it over to debt collection. If you pass within a month or so of the expiration of the policy, they probably won't catch it. Just for info, I'm of course not suggesting you try this...
18 December 2025
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Tim,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
I had taxi insurance with them
I had taxi insurance with them. It’s first and only insurer ever who made me feel protected. I had whiplash claim against me and they fight for me in my side . No matter how small claim was they protected my no claim bonus even if the paid some in the process.
Can’t thank you enough
12 December 2025
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Apostu,
Thanks for the 5 stars. If we can help with anything in the future, please do get in touch.
Kind Regards,
The Collingwood Team
Lisa was very helpful and got things…
Lisa was very helpful and got things sorted straight away very good communication skills
16 December 2025
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Shazad
Thank you so much for your kind words!
We’re delighted to hear that Lisa was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
The Collingwood Team
Easy to set up etc but the amount of…
Easy to set up etc but the amount of proof for this that and the other was a little over whelming to be honest as it was you have 24 hours from the start of the policy to up load proof of NCB then wanted old insurance certificate then licence if it wasn't done they kept saying you insurance will be cancelled . So just make sure you have it all to hand
2 December 2025
Reply from Collingwood Insurance Services UK Ltd
Hi Sarah,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
AVOID
AVOID!
Awful company! Luckily my daughter passed her test first time so only needed a months worth of learner insurance. Made her pay 40% of the whole years premium plus a cancellation fee.
15 December 2025
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Kirsty,
We’re sorry you weren’t able to provide information to help us identify your Learner Driver policy with Collingwood. Let us start by saying how sorry we are that your experience with us was not as you expected.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discuss this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards,
The Collingwood Team
Terrible decision to take insurance…
Terrible decision to take insurance from them. They will rip you off if ever want to leave or cancel the policy
9 December 2025
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Osama,
We’re sorry you weren’t able to provide information to help us identify your Learner Driver policy with Collingwood. Let us start by saying how sorry we are that your experience with us was not as you expected.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discus this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards
The Collingwood Team
Spoke with Sarah today I thought she…
Spoke with Sarah today I thought she was absolutely brilliant on the phone and very proactive and helpful. Went on to offer additional support and information i didn't ask for.
5 December 2025
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Christopher,
Thank you so much for your kind words!
We’re delighted to hear that Sarah was able to make the process smooth and straightforward for you.
If you ever need anything else or have any questions in the future, please don’t hesitate to get in touch.
Kind Regards,
The Collingwood Team
Read reviews and don’t buy!!!
As the same as all the other comments. Read the small print! Absolute scam, get you to buy it on the promise of a years no claim at 10 months….4 days off and still wouldn’t give it and then charged to cancel!!’ Even though they’re cancelling because my son passed, and the fee to cancel is NOT made clear. So sad that with how hard it is for a young person to now pass that then you got the insurance company’s robbing you on top. I’d hate to own a company like this.
5 December 2025
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Hollie,
Thank you for providing information to help us identify your Learner Driver policy with Collingwood. Let us start by saying how sorry we are that your experience with us was not as you expected.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discuss this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards
The Collingwood Team
Carly - 5* all around
Carly , Courtney and Michael were all vital parts in my onboarding with collingwood taxi insurance . As a young driver who is navigating his way through private hire , i found the process seamless , clear and i was always informed of how the insurance policy would work.
5 December 2025
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Malik,
Thank you so much for your kind words!
We’re delighted to hear that Carly, Courtney and Michael were able to make the process smooth and straightforward for you.
If you ever need anything else or have any questions in the future, please don’t hesitate to get in touch.
Kind Regards,
The Collingwood Team
All was good until the insurance was…
All was good until the insurance was cancelled when my daughter passed her test. I took the 6 months policy out and they wanted me to pay the remainder, 2 months and a £40 cancellation fee. There was no option to pay the 2 months as legally you have to inform them, and even though you can't use the insurance they want you to pay it. But there was no way of not paying the £40 cancellation fee either. I would have thought that you could pay the remaining 2 months and then not pay the cancellation fee, but apparently not. Avoid, or get the monthly rolling and not a longer policy.
2 October 2025
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Kirsty,
We’re sorry you weren’t able to provide information to help us identify your Learner Driver policy with Collingwood. Let us start by saying how sorry we are that your experience with us was not as you expected.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discuss this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards
The Collingwood Team
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