Cold Culture Reviews 

I was torn about posting this, because I like the clothes, however, very very bad customer service, they use FedEx, and my shipment was lost while being shipped. Easily solution, contact COLD CULTURE to have them refund, resend, or report for insurance to FedEx. Customers have no way to track complaints, no customer support phone numbers or deliveries and after 3 weeks, the birthday gift is still not found (FEDEx admits it got lost) but no response form COLD CULTURE on how to resolve. (It has to be COLD CULTURE that submits claim to FEDEX). ONline chat bot cant find order even when I posted screenshots of FEDEX delivery lost, and purchase order numbers with the item...Beware on purchases from this online retailer

I would like to share my opinion regarding my order from Cold Culture, as the whole situation is very concerning.

The package was supposed to be delivered on March 25th, but suddenly the tracking showed that it arrived in Poland within one day, which is physically impossible. After contacting FedEx, I was informed that the package is actually in Spain and never left the country.

Since then, I have been trying to get any clarification, but I have not received any response. The lack of communication and conflicting tracking information are extremely frustrating and unprofessional.

I expect an urgent explanation of the situation, as well as clear information about where my package actually is and when it will be delivered.

Wrong size sent - ordered a S and received an XXL.
My daughter's birthday gift, which 2 weeks later, no reply from customer service (despite them saying they have replied).
Will be waiting to hear how the shipping cost will be handled for an exchange.
Very disappointed 15 year old, we will never shop with Cold Culture again.

I had a very pleasant experience; the entire Cold Culture team was very professional, responsive, and efficient.

I ordered a hoodie from Cold Culture on February 28th, which arrived on March 6th. The hoodie, which was size M (as I usually wear M or even S in other brands), was way too cropped and tight for me, so I returned it.

After 10 days, I received a replacement hoodie in size L, which was also too cropped. I should add that in all of their social media advertisements, you cannot see how cropped their hoodies actually are, as I assume the influencers are wearing at least 3–4 sizes larger.

You also cannot tell how cropped the hoodies are on their website, as the male model is sagging his jeans so much that it is not possible to realistically judge the fit of the hoodie.

I decided to return the L hoodie for a refund, but apparently, after all the shipping costs, I will receive about 100 zł less (around €23.5). It seems that I paid for the shipping of both hoodies as well as the return.

No customer service. I wanted to return an order and although they did send me some documents for the return, these were not accepted by FedEx! I sent emails to them over many days, but there has been no response from them whatsoever. I sent them messages on IG and there was one reply saying that their colleague has emailed me, but I have not received any emails from them.

Was send two time a sweater with stiching errors regarding firstly the zipper and later to size and proportions, by the third try they send the same sweater to me, this is definitely poor quality for a 130€ sweater I expect a better quality then a 15€ Euro one.
I am need to handle this case since 3 months
Feel scamed, support isn’t answering thinking about to call Amex for a charge back.

Always happy with the quality and even though it was being shipped overseas i still received it in plenty of time for when i needed it, Keep it up, love the brand!

My package is marked as delivered even though I did not receive it, I contacted customer service but they did not answer me. Very disappointing

Update : You said you contacted me, I answer the mail then you don't answer anymore, I've never seen this. If I do not receive a resolution promptly, I will have no choice but to escalate this issue to the European Consumer Centre and pursue further legal action if necessary.

Everything I bought is good quality and looks awsome and right now those are one of my favourite bases to makeing outfits

No words needed for that company. It’s perfect. I order a zip hoodie and I’m really pleased with the quality, it’s fits me perfectly. The hole philosophy of the coldculture team is amazing. Well done 👏

very quick shipping, product is good.

My experience was espectacular! Other companies should copy the way they work with the cliente.

This is the second time this has happened to me. The last time they told me that my delivery address was wrong. After that I sent exactly the same address and only then did they send the product. This time I put the same address as the other times again and they said it was wrong again. Now I sent a different address and I have been waiting for a response for almost a week. I have already sent another email and nothing. Besides that, once I tried to make a refund but I didn’t finish it, but the item I wanted to exchange was €10 more expensive, I had to pay, two months have already passed and they didn’t even send an email to give me my money back.

Use, its good

Absolutely adore all of the clothing and the quality is amazing. Customer service in the other hand is absolutely a joke. They didn’t manage to solve my problem at all and failed to even respond after getting back with them multiple times.

Hidden charges and zero support.

"Beware: the checkout price might not be what you actually pay. I was charged full price after a coupon was 'dropped' during payment. Despite contacting support immediately to cancel, they shipped the item and refused to help. Their communication is non-existent—expect to wait 3-4+ days for a reply, if you get one at all. I even tried to compromise on a different discount, but they still haven't responded. Save your time and shop elsewhere."

Package came in a timely manner, and my daughter loves her hoodies