By mistake, my delivery address was mistaken and I couldn't solve it. There's no way of changing it after the purchase and I couldn't cancel it. I contacted costumer support but the answer took time... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered these cheetah print sweatpants and the quality of the pants is definitely good and they look exactly like the photo but the metal piece on the end of the drawstring fell off after one wash a... See more
Company replied
Ordered a shirt, When i went through all payment and made the order for some reason the address changed to my old address. So i emailed them about it and after 3 days am still yet to receive an emai... See more
Company replied
The hoodie is gorgeous, and the fit is perfect. The only thing I didn't love was the amount of time it took to process in Madrid, it took way longer than the delivery date said.
Company replied
Company details
Written by the company
COLD CULTURE EST. 2021 BASED IN MADRID. CREATING AN INTERNATIONAL MOVEMENT, INSPIRED FROM THE AESTHETICS OF THE STREET STYLE FROM WORLDWIDE CITIES. OUR BRAND PHILOSOPHY IS BASED ON "THINKING WORLDWIDE", THROUGH THE PHOTOGRAPHS, THE PRODUCTS, THE LOCATIONS AND THE DESIGN, WE AIM TO CONVEY WHAT THE CULTURE OF EACH CITY MEANS. TO ACHIEVE THIS, LOCAL PEOPLE FROM EACH CITY WE TRAVEL TO ARE HIRED TO SHOW WHAT COLD CULTURE MEANS IN THEIR OWN VIEW, CREATING AS A RESULT A GLOBAL PERSPECTIVE OF THE BRAND. THINKING WORLDWIDE GOES FAR BEYOND THE COLLECTIONS, WE ARE INTERESTED IN THEIR CUSTOMS, THEIR WAY OF LIFE, THEIR INTERESTS AND WE LET THIS BE PART OF US. WE ALREADY HAD THE OPPORTUNITY TO LEARN ABOUT PLACES LIKE SEOUL, PARIS, AMSTERDAM, PORTO OR MOROCCO. WE LAUNCH LIMITED COLLECTIONS EVERY VERY SHORT PERIOD OF TIME. CAPSULE COLLECTIONS WITH DIFFERENT CONCEPTS EACH ONE OF THEM, FOLLOWING THE VALUES THAT UNITE US AS A COMMUNITY, QUALITY, DESIGN AND ATTENTION TO DETAILS. ALONG WITH OUR COLLECTIONS WE CREATE VISUAL CONCEPTS WHICH WE SHOW TO OUR COMMUNITY THROUGH GARMENTS, GRAPHICS, VIDEOS AND PHOTOS, TAKING CARE OF THE DETAILS TO THE MAXIMUM, BECOMING A PRODUCTION COMPANY THAT IS ABLE TO TRANSMIT OUR VIEW OF THE WORLD WITH EACH CAPSULE. INSPIRED BY WORLDWIDE CITIES, THROUGH OUR TRAVELS THROUGH DIFFERENT CITIES AND COUNTRIES WE ARE NOURISHED BY THE DIFFERENT CULTURES TO DEVELOP COLD CULTURE’S VIEW AND CREATE NEW COLLECTIONS.
Contact info
Calle Colombia 63 5B (oficinas), 28016, Madrid, Spain
- 622143987
- hello@coldcultureworldwide.com
- coldcultureworldwide.com
3.4
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 2 weeks
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Great attention and staff was incredible
29 March 2026
Reply from Cold Culture
Thank you very much for your feedback. We really appreciate it and will make sure to pass it along to our retail team.
Reply from Cold Culture
Thanks for the support!
Reply from Cold Culture
Thank you for your feedback! We’re glad you liked the quality of the product. We understand your concern about the sizing and appreciate you letting us know. We’re constantly reviewing our sizing to make sure it’s as accurate as possible, and your input helps us improve.
Worst purchase experience in a long time
I tried to do standard shipping…I got charged for fedex. I asked to reimburse immediately and I was told there was nothing they could do. The order then got lost in transit. A month of sending at least 8messages, if not more, and I finally got responses to come through. The order was redone and about 5 weeks after original purchase it arrived. Yes, I finally got credited for the shipping but this experience was miserable
27 March 2026
Reply from Cold Culture
We’re very sorry for the frustrating experience you had. We completely understand how stressful and disappointing it must have been to deal with multiple issues—being charged for the wrong shipping, the lost order, and delayed responses.
We appreciate your patience throughout this process and are glad that the order was eventually delivered and the shipping credit was applied. Your feedback is very important to us, and we’ll use it to improve our shipping processes and customer support so this doesn’t happen again.
Thank you for giving us the chance to make things right.
Reply from Cold Culture
Thanks for the review!
Item detail said 100% cotton when…
Item detail said 100% cotton when received found out it was 100% polyester
26 March 2026
Reply from Cold Culture
Hello Aurelius. Thank you for your feedback and for letting us know. You are correct—the item is made of 100% polyester, and we apologize for the incorrect information on our website. We’re updating the product details to prevent any confusion in the future.
We appreciate your understanding and hope this doesn’t affect your enjoyment of the item.
Reply from Cold Culture
We’re really happy to hear that you’re satisfied with the quick delivery and the quality. We truly appreciate your support.
My closet is only cold culture.
26 March 2026
Reply from Cold Culture
Thank you so much for your loyalty!
Honestly I was kinda worried to order…
Honestly I was kinda worried to order from this sight. My 13 year old grandson wanted a shirt. It took me over a week to go ahead and finally order. Glad I did. Product came in a timely manner and was very well made. I ordered a pair of socks too. He loved them! The cologne i am holding for his birthday!!!
25 March 2026
Reply from Cold Culture
We’re really glad to hear that you decided to place an order and that you had a great shopping experience. Thank you for your support! 😊
Very nice qualit / best delivery!!
Very nice quality!! Think you need one size up from your true size !! Very comfortable fit !! And the delivery is very quick .. my orders came to me in only just two days.. i will definable order again and again
Thank you Cold Culture 🫶🏼🫶🏼🫱🏾🫲🏽🫱🏾🫲🏽💕💕
2 April 2026
Unprompted review
Reply from Cold Culture
We’re really happy to hear that you liked the quality, the fit, and the fast delivery. It means a lot to us that you’re planning to order again. We truly appreciate your support!
Delivery address
By mistake, my delivery address was mistaken and I couldn't solve it. There's no way of changing it after the purchase and I couldn't cancel it.
I contacted costumer support but the answer took time and came after the item was sent, so they told me they could do anything.
Now I have to solve how to get my stuff at the arrival.
25 March 2026
Reply from Cold Culture
Hello Jorge. We’re very sorry for what happened and for the inconvenience this situation has caused you. We understand how frustrating it can be not being able to modify the address once the order has been placed and not receiving a timely response from our side.
Reply from Cold Culture
Thanks for your kind words!
Reply from Cold Culture
Thanks for your opinion!
Reply from Cold Culture
Thanks for your kind words and support!
Terrible experience
My order was shipped, then returned to Spain without my consent and without any proper explanation. I was later informed by FedEx that the return was requested by the shipper / freight forwarder. The parcel was never delivered to me.
What is completely unacceptable is the lack of communication. I contacted the store and received no real help. No explanation, no accountability, no proper customer service.
As a customer, I paid for the order and received nothing except stress, wasted time, and a tracking history that makes no sense.
I do not recommend this store at all.
1 April 2026
Unprompted review
Reply from Cold Culture
Hello Lukasz! We’re very sorry about what happened with your order. We have tried to contact you to get more information and understand what may have happened, but we haven’t been successful.
If you are still experiencing issues with your order, please don’t hesitate to contact us at hello@coldcultureworldwide.com with all the details, and we will get back to you as soon as possible.
Poor quality and communication
Poor quality. No communication. Wont reply about exchanging products. Pretty much just excepted my exchange back but never told me that they would send me a new one. Lost $110 and a new jacket. Zippers are cheap and get stuck. I paid good money for poor customer service and less than avg quality clothing. BE AWARE!!! Website is really confusing to navigate (they need to make it dramatically better for the customers). I say this because to exchange my jacket I need to pay the exchange fee/pending payment of $17.38, which I would like to pay but of course there is absolutely no link or way to do so, even after voicing my concerns they rather reply on this thread to others, instead of my emails. Pretty crazy how they reply fast when a review is public, but not when its through email or directly to them. I will not be shopping or giving my business to this company until I get an answer about where my exchange is. Pretty disappointed but whatever, guess I bit the bullet on this one :(
Update: my exchange got sent back to cold culture but of course no response back on whether they will hold up there end of the deal. Theyll probably say “ohh we tried but its something on your part that we cant do anything about..sorry but no jacket or refund for you we’ll just take it all back and not give you anything.”
25 March 2026
Unprompted review
Reply from Cold Culture
Hello Andrew! We’re sorry for what happened and understand how frustrating this situation with your order must be. My colleagues have confirmed that they are in contact with you via our email to resolve your issue as quickly as possible and provide you with the best service. We hope that next time your experience with us will be 5 stars from the very beginning.
Ok shop
My son bought a knit last year (november 2025). He washes his clothes not so often (Order #719247). It came a hole in the knit after the first wash for 2 weeks ago (following the washing instructions). We made the reclamation.
My son has got an email with the instructions to get a new one. Thanks!
That’s why I change my review to 5 stars.
31 March 2026
Unprompted review
Reply from Cold Culture
Hello Laura! We’re very sorry about what happened with your order and your garment. We have contacted you again to offer you a suitable solution with the level of service we want to offer you from the company.
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