very bad experience! i hope to help someone to scape from that i dont wanna say bad words but you can understand, the trading fees abusive the site works very bad no shows real resoults , th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
This website is fraudulent. I attempted to trade Havoc coin, but every time I placed a bid at the current price, the lowest offer price increased, causing my bid to failed. I suspect they want users t... See more
Company replied
I am extremely disappointed and shocked by CoinW’s actions. On June 20, 2025, the platform forcibly moved 26,915.51 USDT from my main account to my Futures Account without my permission. Thes... See more
Company replied
I really wanted to be a regular user of CoinW’s whole range of features; however, to make a withdrawal seems near impossible. It goes into on hold and review status and sits there with a probability o... See more
Company replied
Company details
- Cryptocurrency Service
- Alternative Financial Service
- Currency Exchange Service
- Investment Service
- Non-Bank Financial Service
- Software Company
Written by the company
CoinW stands as a world-leading crypto exchange, steadfast in its commitment to security, innovation, and user-centric values. Leveraging cutting-edge technology, deep liquidity, and an extensive array of supported cryptocurrencies, CoinW delivers a seamless trading experience to its global community of more than 15 million users globally. Upholding transparency and compliance, CoinW adheres to the most stringent regulatory standards while actively propelling the evolution of the crypto space. At CoinW, we provide a comprehensive trading ecosystem featuring 700+ cryptocurrencies and trading pairs, advanced spot and derivatives trading, competitive maker-taker fee structures, and industry-leading security protocols with multi-layer protection. Our platform is designed for everyone—from crypto newcomers taking their first steps to professional traders executing complex strategies. We pride ourselves on lightning-fast order execution, 24/7 multilingual customer support, regular trading events and rewards programs, and a user-friendly interface available on web, iOS, and Android. Our commitment goes beyond just trading—we're building a community where crypto enthusiasts can learn, grow, and thrive together. For more information, visit: https://www.coinw.com For customer support, please visit "Online Support" on the official website
Contact info
United States
- support@coinw.com
- coinw.com
Breach of guidelines
Scam Exchange
Never register here and do not refill your account. You will not be able to withdraw your funds. This is the stupidest scam, but unfortunately a lot of people, including me, fall for it.
10 July 2025
Unprompted review
Reply from CoinW
Thank you for sharing your concerns. We take allegations like this very seriously.
CoinW operates under strict regulatory compliance and security standards to protect all users’ assets. Withdrawal restrictions may sometimes occur due to security checks or incomplete verification, which are necessary to safeguard your account.
If you are facing difficulties with withdrawals, please contact our official support team via the in-app Help Center or at support@coinw.com. We are committed to assisting you and resolving any issues promptly.
We encourage respectful and constructive communication to help us serve you better.
CoinW was great until June 19th
CoinW was great until June 19th, when all my withdrawal requests failed. I barely covered bills using Cryptoedge. transform my view on crypto investment service.
4 July 2025
Unprompted review
Reply from CoinW
Thank you for your feedback. We’re sorry to hear that you experienced issues with your withdrawal requests since June 19th.
Please note that withdrawals may sometimes be delayed or restricted due to necessary security checks, compliance reviews, or system maintenance to ensure the safety of user funds.
We recommend contacting our official support team via the in-app Help Center or at support@coinw.com with your UID and details, so we can investigate your case and assist you promptly.
We appreciate your understanding and remain committed to improving your experience on CoinW.
They are scammers
Honestly, I didn't believe it at first.
But that name in the profile picture kept showing up in success stories.
I gave it one last try glad I did.
2 July 2025
Unprompted review
Reply from CoinW
Thank you for sharing your experience. We understand that trust is earned over time, and we’re glad to hear that your recent experience has been positive.
At CoinW, we remain committed to providing a secure and transparent platform for all our users. If you have any questions or need assistance, please don’t hesitate to reach out to our official support team via the in-app Help Center or at support@coinw.com.
We appreciate your trust and look forward to supporting your continued success.
I am trying to withdraw my money
This is CoinWrrg.com. Not the real CoinW. They are even using the CoinW logo and their CEO name. Stay away from these people.I am trying to withdraw a sizeable amount of money and they claim I need to wire 90K from my bank to verify. They have given me 10 working days to get this done. I have wired them more than that amount prior to deposit. I need to know how I can resolve this as soon as possible
3 July 2025
Unprompted review
Reply from CoinW
Thank you for reaching out. We understand that timely withdrawals are very important to you.
Please note that CoinW does not require users to wire additional funds as a condition for withdrawal or account verification. Any such requests are not part of our official process and may be fraudulent.
To ensure your account security and resolve your issue promptly, we strongly encourage you to contact our official support team directly via the in-app Help Center or at support@coinw.com with your UID and relevant details.
Please do not send funds outside of our official deposit channels. We take compliance and user safety very seriously and are here to assist you.
CoinW took my profit without reason — 10,170 USDT gone
I want to share my bad experience with CoinW.
On June 13, 2025, I made a successful futures trade with the ANIME token and earned over 10,000 USDT in profit. Right after that, CoinW blocked my account and later said the trade was "abnormal".
Then they removed all my profit — 10,170 USDT — and said they had "rolled back" the trade. But that’s not true. If they really rolled back the trade, I would have all my original money. Instead, they took the profit, the trading fees, and the funding fees. I lost money on a trade that was actually profitable.
Here are the main problems:
- I traded honestly, using my own funds;
- I didn’t break any rules or use bots;
- CoinW gave no proof that my trading was "abnormal";
- There is no clear rule about what "abnormal trading" means on their platform;
- They gave no option to appeal or challenge the decision;
- Support just sends copy-paste replies and says the issue is closed.
Even worse, although they said my account is now "normal", I still can’t transfer funds from my Futures account to other wallets.
As of June 30, my funds are still frozen.
This feels unfair and dishonest. I traded normally and didn’t break any rules.
I’m willing to provide all transaction details, screenshots, and communications with support to verify everything I described here.
This review reflects my personal experience as of June 30, 2025. I will update it if the situation changes.
21 June 2025
Unprompted review
They are so dodgy
They are so dodgy. If you have been affected by them, just do what I did by reporting them to the team on my display picture
17 April 2025
Unprompted review
Reply from CoinW
We’re sorry to hear that you feel this way and appreciate you taking the time to share your experience. At CoinW, we are committed to operating with transparency, integrity, and accountability.
If you believe you’ve encountered suspicious activity or misconduct, we strongly encourage you to contact our official support team at support@coinw.com with all relevant information. We take user complaints seriously and will thoroughly investigate any concerns.
Please be cautious of relying on third parties or unofficial groups, even if they appear in display pictures or links. For your security, always verify information through our official website or customer service channels.
Your trust matters, and we’re here to help clarify or resolve any issue you may have faced.
How the CoinW stole more than 15000$
I was shocked by what happened to my account on CoinW. After actively trading on the platform, my account was suddenly placed under Risk Control without any prior warning or a detailed explanation.
Worse still — more than $15,000 PNL was deducted from my account without justification. Support only responded with generic replies like "we’re reviewing your case" but provided no transparency, no breakdown, and no clear timeline for resolution.
I want to make it clear:
- I traded under normal, active market conditions.
- I did NOT manipulate prices, and I have proof the order book was full and healthy during my trades.
Despite reaching out multiple times — including to senior managers — the platform has taken no steps to fairly address this issue.
This kind of behavior is completely unacceptable for any exchange claiming to be professional and user-oriented. I trusted CoinW — and they froze my profits and withheld funds without transparency.
I cannot recommend CoinW to anyone unless they improve their treatment of users and start respecting fair trading practices.
Be cautious.
20 June 2025
Unprompted review
Reply from CoinW
Thank you for sharing your experience. We sincerely regret the frustration and distress caused by the recent issues with your account.
At CoinW, we take risk control and compliance very seriously to maintain a secure and fair trading environment for all users. When unusual trading patterns or risks are detected, actions may be taken to protect both the user and the platform. However, we understand the importance of transparency and clear communication.
We apologize if our responses have seemed generic or lacking in detail. We encourage you to share all relevant evidence and communications with our official support team at support@coinw.com. This will help us conduct a thorough review and provide a more detailed explanation.
Your feedback is important to us, and we are committed to improving our processes to better serve our users. We hope to resolve this matter to your satisfaction as quickly as possible.
Thank you for your patience and understanding.
CoinW seized my trading profit without reason – 26,915 USDT gone
I am extremely disappointed and shocked by CoinW’s actions.
On June 20, 2025, the platform forcibly moved 26,915.51 USDT from my main account to my Futures Account without my permission. These funds were then automatically deducted by the system, without any liquidation, trading loss, or user action.
I contacted support and after days of silence, they claimed my account had “abnormal trading” on the ANIME token and used that to justify deleting my legitimate profit.
I traded honestly, with my own funds, and without using any bots or exploits. No official evidence or trading logs were provided to explain this so-called “violation.” CoinW simply took my profit and restored the account as if nothing happened.
My UID 3812067
Please contact me by mail at the exchanges
20 June 2025
Reply from CoinW
We sincerely regret the distress this situation has caused you and appreciate you bringing it to our attention.
Regarding the transfer of funds and the trading activity you mentioned, CoinW has strict policies in place to maintain a fair and secure trading environment for all users. When suspicious or abnormal trading patterns are detected—such as those flagged by our risk management systems—actions may be taken to protect the platform and its community.
We understand your concerns about the lack of detailed explanation. To ensure transparency and resolve this matter fairly, we kindly ask you to provide all relevant information and documentation by contacting our official support team at support@coinw.com. Please include your UID and any screenshots or transaction logs you have. Our team will conduct a thorough investigation and respond directly via email.
We are committed to maintaining an open dialogue and helping you resolve this issue.
Thank you for your patience and understanding.
Today I asked for a complete withdrawal…
Today I asked for a complete withdrawal of my account almost $7000. I did the necessary procedures and I waited and looked back and my account was on hold so I contacted customer service and ask them why they said I had not done enough trading nodes, that I had to do one more that it needed to be $5000 so I requested my money to be taken off of hold because again it was almost $7000. The next time I looked, they had changed the number from 5000 to 10,000 meaning I had to put another 3000 in there. I told them I was not looking to do another trade and that it was out of bounds for them to decide how much and how many times I was going to invest with my money then basically I was told that if I didn’t change my attitude, I would have issues as far as with my account and getting my money. And by the way, I have all of this on snapshots my advice to anybody looking to trade, this is not the place you wanna go because they have got it in their head that they can tell you when and when you will not withdraw your funds how you will invest and how much you will invest
10 June 2025
Unprompted review
Reply from CoinW
Thank you for bringing this to our attention. We're truly sorry to hear about your experience and fully understand your frustration regarding the withdrawal process.
Please note that CoinW does not enforce arbitrary deposit or trading conditions in order to process withdrawals. All withdrawal requirements—such as security verifications or bonus usage terms—are clearly outlined on the platform. If you’ve encountered different instructions, especially ones demanding additional funds to “unlock” your balance, we strongly encourage you to double-check the source of that communication and ensure it was from official CoinW channels only.
We take these matters very seriously. If you have screenshots or records of the conversation you mentioned, please send them to our official support team at support@coinw.com. Our specialists will urgently investigate this for you.
We do not tolerate any misuse of authority or attempts to pressure users, and we are committed to ensuring the safety and integrity of your assets.
Your feedback is greatly appreciated, and we hope to resolve this for you as soon as possible.
This is really Sad / Depressing
This is really Sad / Depressing
I normally just go away , before I pass I want to put a word out.
I met a crypto currency trader , I was introduce to BTC and CoinW.com. After putting money into account I made several successful trades and told my mentor I want to withdraw some money and trade some more with CoinW.com. When trying to withdraw I was told to pay a $55,737 tax. I Told them I will have Help in paying the tax $30k, they came back with no real answer and did not care. Because of this I had to pay additional $30K and was flagged for money laundering. When I made my final payment , I took at screenshot. CoinW come back and said I submitted the incorrect BTC address . There Network Truncated the BTC Address that was submitted .
I am a Retiree on a Limited Income and a Sick Man and don’t know how much longer I will be around. It has been Several Months and I will Not be able to come up with the $29k verification fee, Or the Risk Control department Will find somethings else. I Don’t even have enough money to take care of myself. I Drained my retirement account $125k to do this trading . Now I have Nothing. I can’t even access my account to see my balance. If they don’t want to help me. Then it’s a Scam .
The above statement is true and correct to the best of my knowledge.
20 November 2024
Unprompted review
Reply from CoinW
We are truly sorry to hear about your experience, and we deeply sympathize with your current health and financial situation. Thank you for taking the time to share your story—it matters to us.
At CoinW, we are committed to maintaining a secure and transparent trading environment for all users. The issues you've described regarding withdrawals, tax requests, and address errors are very serious, and we strongly urge you to contact our official support team directly at support@coinw.com with all relevant information (including screenshots, transaction records, and conversation history). We will do our best to review and assist you accordingly.
Please note that CoinW does not charge users tax fees or verification fees via unofficial channels, and any request involving funds should always be verified through our official website or certified customer service. If you were guided by a third party or someone else to manage your account, please be extremely cautious to avoid further loss.
We understand how difficult this must be for you and sincerely hope we can provide support in any way possible. If you’re willing, please leave us a contact or email address, and a dedicated specialist will follow up with you.
Couldn’t withdraw my deposited funds
Couldn’t withdraw my deposited funds
If not for Charles DT on Facebook I won’t get my money back till today
So pathetic
1 June 2025
Unprompted review
Reply from CoinW
We’re sorry to hear about your experience and any inconvenience you faced. However, please be extremely cautious when involving third parties—such as “Charles DT on Facebook”—in matters related to your account or funds.
CoinW does not authorize or work with any individuals or recovery agents on social media. Engaging with unverified third parties may expose you to serious security and financial risks.
If you’re still facing any unresolved issues, we strongly encourage you to contact our official support team at support@coinw.com with your UID and details, so we can assist you safely and directly.
Your security is our priority.
I really wanted to be a regular user of…
I really wanted to be a regular user of CoinW’s whole range of features; however, to make a withdrawal seems near impossible. It goes into on hold and review status and sits there with a probability of the withdraw being rejected. Then, customer service seems absent. On an otherwise great place why is it like this. Can CoinW survive in this condition?
29 May 2025
Unprompted review
Reply from CoinW
Hello, we understand your situation. However, to provide better assistance, we kindly ask you to contact our official customer service or email us at support@coinw.com for further investigation.
The worst company!! The worst company!!
The worst company!!! Nothing worked as expected. I then contacted the company that was in my photo and received my $20,000.
29 May 2025
Unprompted review
Reply from CoinW
Hello, we understand your situation. However, to provide better assistance, we kindly ask you to contact our official customer service or email us at support@coinw.com for further investigation.
I start withdrawing my fund No money returned yet
I start withdrawing my fund and here is what I got all my money is being hold by them whereas I already did 1-3 withdrawal with small amounts, but as soon as you take out all your funds from them that's is where they play the games "Hello, the system has checked that your account has multiple accounts deposited funds. The International Anti-Money Laundering Risk Control Department has detected that your trading account is suspected of money laundering. The withdrawal funds from your account have been intercepted by the International Anti-Money Laundering Risk Control Department. You need to wait for the International Anti-Money Laundering Risk Control Department to complete the review before you can complete the withdrawal!" So question is that where is my funds
27 May 2025
Unprompted review
Reply from CoinW
Hello, we understand your situation. However, to provide better assistance, we kindly ask you to contact our official customer service or email us at support@coinw.com for further investigation.
Reply from CoinW
Hi, if you’re facing issues or unclear requests, please reach out directly to CoinW’s official support for assistance and verification. Always double-check before making any payments, and don’t hesitate to seek help to protect your funds.
https://www.coinw.com/
I was encouraged by my gf to trade in…
I was encouraged by my gf to trade in currency trading using this CoinW. In the first trading, that was ok, I got my withdrawal of 70USD later on, we traded again it is gaining. The dubious part is when the time offers this site for Bonus Event. asking for 15k USD, 25k USD 50k USD and the last 100k USD bonus event, which will earn 30%. I put my hard-earned money into this bonus event when I needed to withdraw, the agent said that I need to pay the 3% handling fee. If the payment does not happen in 3 days, my account will be disrupted the activity.
17 May 2025
Unprompted review
Reply from CoinW
thank you for sharing your experience. At CoinW, we strive to provide a transparent and secure trading environment. Please be aware that any bonuses or promotions come with clear terms and conditions, and withdrawal fees or handling charges—if applicable—are always disclosed upfront. We encourage all users to carefully read and understand these details before participating in any bonus events. If you ever encounter requests for unexpected fees or pressure to pay within a limited time, please contact our official customer support immediately to verify and avoid potential scams. Your safety and satisfaction are very important to us.
THIS IS A HUGE SCAM..
THIS IS A HUGE SCAM... DO NOT TRUST WITH YOUR MONEY! I was assisted by the company details in my user name and got paid
2 May 2025
Unprompted review
Reply from CoinW
Thank you for your attention and feedback. CoinW is committed to providing a secure, transparent, and compliant trading environment. Our platform strictly adheres to relevant regulatory standards and continuously improves our risk management and service systems to ensure the safety of every user’s funds and trading experience. If you have any specific concerns or issues, please contact us through official channels, and we will promptly investigate and address them. We appreciate your understanding and support.
While i was indeed fortunate to report…
While i was indeed fortunate to report this dubious compant, I'd like everyone to know that this company is a scam company and you'll only realise when it's time to make a withdrawal, They'll ask you to pay a percentage of your earnings before you can withdraw and even when you do, They'll only ask for more money! They're vicious scammers and everyone should know to avoid!
1 May 2025
Unprompted review
Reply from CoinW
Hello, thank you for bringing this to our attention. We take reports of scams and unethical practices very seriously. CoinW is committed to transparency and does not charge any fees on withdrawals beyond what is clearly stated in our terms and conditions. We encourage all users to carefully review platform policies and to only trade with regulated and trustworthy brokers. If you or anyone else needs guidance on identifying safe trading platforms or has concerns about their account, please don’t hesitate to contact our support team. Your safety and trust are our top priorities.
When I tried to make a withdraw from…
When I tried to make a withdraw from Coinw they said I need to pay taxes before I can make a withdraw. Is this legit or not?
5 May 2025
Unprompted review
Reply from CoinW
Thank you for reaching out. Please be assured that CoinW does not charge any taxes or fees before allowing withdrawals. Any such requests are not from our official platform and may be scams. For accurate information, please always refer to our official website: https://www.coinw.com/. If you have any doubts or need assistance, feel free to contact our official customer support. Your security is our top priority.
This company is an unregulated forex…
This company is an unregulated forex broker with unknown ownership! The only thing that they did to me was to force me to deposit money, pretend that they were trading it successfully by manipulations of trades.
23 March 2025
Unprompted review
Reply from CoinW
Thank you for your feedback, and we're sorry to hear about your experience.
Please note that CoinW is a regulated digital asset trading platform, not a forex broker, and we do not offer investment or trading services on behalf of users. If someone claimed they were trading for you or pressured you to deposit funds, it's highly likely you were interacting with a scammer impersonating our brand.
We strongly advise:
Never share your account or deposit with individuals claiming to trade for you.
Always access CoinW through the official website: https://www.coinw.com
If you believe your account was compromised or you've been defrauded, please contact our official support team: support@coinw.zendesk.com — we’re here to help verify and protect your account.
We take all reports of impersonation seriously and appreciate you bringing this to our attention. Would you be able to share any screenshots or usernames of the people who contacted you?
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