CoinsBack Casino Reviews 

571
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 491 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the wide selection of games and providers available, often highlighting the unique 'coins back' feature as a significant benefit for gameplay. Many people also appreciate the user-friendly interface and the generally smooth experience of navigating the platform. However, some customers also noted significant issues with the payment and redemption process, citing long waiting times for payouts and frustrating verification challenges. Some reviewers were not happy with the customer service, reporting unresponsiveness, a lack of live support, and poor communication when problems arose. Additionally, some people mentioned experiencing low payouts on games or difficulties with the website's functionality.

What people talk about most

Product

Users describe positive interactions with the product, particularly appreciating the variety and selection of... See more

Website

Clients share ambiguous opinions on the website, with some reviewers praising it as a "new fav site" and... See more

User experience

People report positive experiences with user experience, often praising the game selection, smooth gameplay,... See more

Payment

Reviewers mention ambiguous feedback about payment, with many expressing frustration over slow redemption... See more

Customer service

Customers had negative experiences with customer service, with many reporting non-existent support and an... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Coinsback is an awesome casino. They have all the good providers including my favorite Havksaw. They give you 50./. Back on every non winning spin of the houses edge. My first redeem went fine I won $... See more

Rated 4 out of 5 stars

I have put 4 stars for now as I’m waiting on the redemption process. I did gift card for my first one because I figured it may be the fastest. We shall see as I’ve read some of these reviews on here a... See more

Rated 3 out of 5 stars

I really like the game selection and customer service is very responsive, also the coinsback feature is awesome! However, I won 200 and used skrill for the payout because that's usually the fastest.... See more

Rated 3 out of 5 stars

Well the algorithm is a little suspect and you win but some games you can’t cash out till 100 dollars and sometimes you can be at 95 dollars and still have to play To try to get a 100 or better and In... See more

Company replied


3.7

Average

TrustScore 3.5 out of 5

571 reviews

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3.7

All reviews

(571)

562 reviews in the last 12 months

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Rated 1 out of 5 stars

i have been fully verified for a bit…

i have been fully verified for a bit and even did the welcome package. and then sent my wife a referral link to join, she got fully verified and and made the proper purchase for me to have 20 sc unlocked for me, for the referral program. and have been waiting 12 hours in messages for them to respond on where it is. the si says i should be credited as soon as all 3 requirements are done

15 July 2026
Unprompted review
Rated 2 out of 5 stars

All I got to say is this.

All I got to say is this.

I have, or do and will play, try out and evaluate practically every sweep casino out there. It's my pass time whenever I'm at home and being retired a lot of time and money as well is spent on this. I'm a hardcore sweep casino critic and avid player with a lot of experience in their ways.

In my humble opinion coins back has one of the worst "theoretical" RTP of all the sites I play. Yes they have a huge library of slots by many prime game providers. Their not sorted by provider and your left to scroll through 2000 titles trying to find the slot you want. Which really don't matter it's blank after blank no matter the game or provider you choose to play from my experience.I don't recommend them if enjoyment and a good chance of winning is your goal.

My theory is the coin back is subtracted from the RTP that the games should "theoretically" pay out to begin with. And then some infact.

へ‿(ツ)‿ㄏ All I got to say. Not good.

15 July 2026
Unprompted review
Rated 1 out of 5 stars

Just aweful still going through it now…

Just aweful still going through it now I deposited that had no delays on receiving my fund and it was instant too ask them but when I won it up to 100 I figured that’s the normal minimum and it’s still pending and it’s been hours no response to any emails chat is very cryptic and misleading and terminated chat dozens of time after saying something weird and eerie like there waiting for the police to get me or something it’s ridiculous no one can tell me what’s wrong so I can fix it o just want my money so I can delete this account never again

15 July 2026
Unprompted review
Rated 5 out of 5 stars

CoinsBack Casino is the fricken best

So unfortunately I have to add to the extremely good review I've given below. Because I have had absolutely no activity on my redemption and I have been told that all my documents and everything had been approved and verified. Yet nothing. There's plenty of casinos that will process a redemption in a very prompt manner. So there's absolutely no excuse for it to be this long. I'm really sucks because this casinos really fun to play it and hopefully it'll be resolved soon and I can end this review in a positive note but it's not looking that way

CoinsBack Casino is the fricken best! It's the only casino that gives back when you play. Every spin you get something back. Games are fair. I just did my 1st redemption. So 🤞they follow redemption regulations. If so Coinsback casino is truly the only place to deposit, play and win.

I just have to add. The customer service is extremely professional and courteous. Very patient. Answered all my ridiculous questions about the redemption process. This casino seriously sets the standard of excellence. Now I just wait for the deposit to hit the bank🤞🤞

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Took a little while for my proof of…

Took a little while for my proof of address to be reviewed had to finally reach out to support via email, but once I done that the next day i was verified and able to redeem. Once the redemption is approved and processed I'll update my review with the timeframe for redemptions

15 July 2026
Rated 2 out of 5 stars

I won after purchasing a coin deal July…

I won after purchasing a coin deal July 9th about 3pm requested a redemption and I am still waiting, I am kind of curious if coinsback even pays out? Does it usually take so long? Not a good experience at the time waiting 😕

UPDATE:
I AM STILL WAITING. UGH🤬

UPDATE: JULY 17
I was just notified that they try to pay me today but my skrill account is now under review for some reason so the money was sent back to coinsback.
Wow! If its not one thing its everything!

7 July 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT PLAY ON THIS SITE!! SCAM SCAM SCAM

I submitted a redemption request on July 8th via Trustly with my Trustly connected bank account (which is an instant payout method per Coinsback Casino's listed information). As of today, July 14th, Coinsback still has not even reviewed my redemption request and each time I have reached out to "support" they have made up a new excuse or just copy and pasted their generic response stating that their typical redemption time frames are 1-3 days for most redemption types and then they say it can take longer if your account isn't already verified (MINE IS ALREADY VERIFIED). I have replied informing them that it has been more than 3 days and they just don't respond. I am a DIAMOND VIP at numerous other social casinos and I have never experienced such awful treatment. I will not give a single penny to Coinsback EVER again. This company is a SCAM. DO NOT PLAY ON THIS SITE EVER!!!!

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Good to go !!!

Everything has been great 2 thumbs up !! Lots of games , excellent customer service. Alex is a first class gentleman he made everything smooth for my account update.

7 July 2026
Rated 1 out of 5 stars

The redemption process is incredibly…

The redemption process is incredibly slow. I’m now on day 6 after redeeming 700 SC, and there has been absolutely no progress. My redemption still says the team will review it “shortly,” which is frustrating after nearly a week. I contacted customer support, and they essentially told me that this is normal for a first redemption. I’ve redeemed SC from several other sweepstakes casinos, and this has been, by far, the slowest redemption process I’ve experienced. I would stay away from this platform. My feeling is that they have cash flow problems.

14 July 2026
Unprompted review

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