I have put 4 stars for now as I’m waiting on the redemption process. I did gift card for my first one because I figured it may be the fastest. We shall see as I’ve read some of these reviews on here a... See more
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Instant coinback is definitely the best…
Instant coinback is definitely the best thing ever. Waiting for my redeem. Then I'll leave another.
I’ve been waiting 7days and they still…
I’ve been waiting 7days and they still haven’t approved my redemption request and I can’t talk to a real person I just get an AI chat it’s ridiculous
Im giving 2 stars because i like the…
Im giving 2 stars because i like the site but im very disappointed with the redemption process. I have now been waiting 7 days and still nothing, its only 400 and most of it would've been deposited right back but I just like to see the wait time on redemptions when I play new sites. I will come back every day from here on out to give an update. Its kinda looking like I need to head back to Chumba as they pay out winnings in less than 2 days.
Going on day 4 and no progress on my…
Still no redemption, this site is a scam, don't listen to all liers talking about instant redemption.
Going on day 4 and no progress on my redemption... won't be using this site again. Don't waste your money or time here.
So I am still waitiNg on a Skrill…
**This is a updated review.. I did get my redemptions..it took a little longer than I’m used to.. or like but this was my first time redeeming…that was my only issue I had with them .. Customer Service was really nice even though I’m sure I was driving Them crazy!! Thanks!! So shout out to Melanie and Robby !! They were both so nice and helpful!!!
This is my new fav site I think!!
So I am still waitiNg on a Skrill redemption that I was told would take 1-2 days it’s been 5 now and have no way of contacting support no one will help me figure out what is going on. The status of my redemption still just says requested.. and it sucks cause I actually liked to play here .. but it’s not worth it if I can’t get my redemption in a timely manner .. I’ll give them a little bit longer then move ahead with other steps I guess.. just stinks though wish I didn’t have to
Will update stars if I ever get my…
Update 15 messages to support and 3 more days of not getting my redemption, this place is TERRIBLE STAY AWAY, Too many reputable sites that pay, this is horrible changing to 1 star!
Will update stars if I ever get my redemption, love the site and the whole coinsback setup, BUUUUTTT my FIRST redemption to Skrill is STILL pending when the site says instant to 4hrs, its been 3 days? No response from support either. Will update if I get it
Awesome casino!
Awesome casino!! Super easy to use and cash out!! 10/10 my favorite online casino!!!
Still waiting for my redemption
Still waiting for my redemption. Keep getting the same message from support which is automated AI and not a human. Shouldn't take any casino site this long to process any redemption request. Need to receive my redemption and will not be playing on this site anymore. This is very unacceptable behavior and misleading information when the redemption page say instant.
Its going on 2 weeks and my redemption…
Its going on 2 weeks and my redemption is still pending. Ill never use this platform again.
0/10 experience thus far.
I was super excited to hear from my friend that there was a new casino that honored redemptions quickly, unfortunately that’s not been my experience. I waited four days for it still to say pending. Canceled the bank transfer and put in my skrill info instead, hoping for a quicker timeline. Waited a day. Tried gift cards, which are usually instant, waited a day. Now it’s been five days since I originally won and still in pending. Reached out to customer service and naturally, the generic “ Due to an increased usage, the speed may be reduced” message from AI & no human to be found anywhere. 0/10 experience thus far.
Great casino game I won the first two…
Great casino game I won the first two times playing I love it 😍
You have locked my account for reason…
You have locked my account for reason that weren't my fault but your systems. You will not let me and others redeem. What we have won. I don't recommend this social casino to anyone. This is proof that they can void or choose who not to pay. Some other were paid for their systems fault. But why not everyone?
Don't download this app. Choose other social casinos.
Don't waste your time trying to pay
Don't waste your time trying to pay; they put so many obstacles in your way. They tell you to re-enter your address in a tab that is completely frozen.
My experience so far with Coinsback…
My experience so far with Coinsback social casino has been wonderful.They have a lot of great games to choose from and the verification and redemption process was very easy to do.Now there's is one particular thing that's my favorite with this company,I love how you receive coins back while you're playing your favorite games.I've played on other websites and they don't have this wonderful perk❤️ I'm so happy that I tried this website ❣️ Coinsback,. keep up the good work, you all are on to something phenomenal because you're different from other gaming websites.😉
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