CoinsBack Casino Reviews 

463
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 416 reviews, reviewers had a great experience with this company. Customers are really happy with the game selection, finding a wide variety of engaging options and enjoying the gameplay. Many appreciate the unique 'coins back' feature, which is seen as a lifesaver during losing streaks and a smart addition to the platform. The user experience is generally smooth, with people finding the platform easy to navigate and the overall process enjoyable. However, some customers also noted issues with the payment and redemption process, citing slow payouts and long waiting times for winnings. The minority of people were dissatisfied with customer service, describing it as non-existent, useless, or slow to respond, with some experiencing rude interactions. There were also occasional complaints about the verification process being frustrating or not accepting certain documents.

What people talk about most

Product

Customers had positive experiences with the product, often praising the good selection of games, easy... See more

Website

People report ambiguous experiences with the website, with some finding it easy to navigate, user-friendly,... See more

User experience

Reviewers highlight positive aspects of user experience, with many praising the good selection of games, easy... See more

Payment

Clients share ambiguous opinions on payment, with some reviewers reporting quick payouts, especially for... See more

Customer service

Consumers find customer service to be a source of significant frustration, with many reporting non-existent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have put 4 stars for now as I’m waiting on the redemption process. I did gift card for my first one because I figured it may be the fastest. We shall see as I’ve read some of these reviews on here a... See more

Rated 4 out of 5 stars

Coinsback is an awesome casino. They have all the good providers including my favorite Havksaw. They give you 50./. Back on every non winning spin of the houses edge. My first redeem went fine I won $... See more

Rated 4 out of 5 stars

I got my deposit. 4 stars because I feel like there are way faster ways to do this. They now tried to deny my redemption. I’ve got $9000 I’ve been waiting on since Saturday. They denied it tonigh... See more

Rated 3 out of 5 stars

Well the algorithm is a little suspect and you win but some games you can’t cash out till 100 dollars and sometimes you can be at 95 dollars and still have to play To try to get a 100 or better and In... See more

Company replied


3.7

Average

TrustScore 3.5 out of 5

463 reviews

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Asks customers to review

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3.7

All reviews

(463)

462 reviews in the last 12 months

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Rated 2 out of 5 stars

Im giving 2 stars because i like the…

Im giving 2 stars because i like the site but im very disappointed with the redemption process. I have now been waiting 7 days and still nothing, its only 400 and most of it would've been deposited right back but I just like to see the wait time on redemptions when I play new sites. I will come back every day from here on out to give an update. Its kinda looking like I need to head back to Chumba as they pay out winnings in less than 2 days.

7 July 2026
Unprompted review
Rated 1 out of 5 stars

Going on day 4 and no progress on my…

Still no redemption, this site is a scam, don't listen to all liers talking about instant redemption.

Going on day 4 and no progress on my redemption... won't be using this site again. Don't waste your money or time here.

5 July 2026
Unprompted review
Rated 4 out of 5 stars

So I am still waitiNg on a Skrill…

**This is a updated review.. I did get my redemptions..it took a little longer than I’m used to.. or like but this was my first time redeeming…that was my only issue I had with them .. Customer Service was really nice even though I’m sure I was driving Them crazy!! Thanks!! So shout out to Melanie and Robby !! They were both so nice and helpful!!!

This is my new fav site I think!!

So I am still waitiNg on a Skrill redemption that I was told would take 1-2 days it’s been 5 now and have no way of contacting support no one will help me figure out what is going on. The status of my redemption still just says requested.. and it sucks cause I actually liked to play here .. but it’s not worth it if I can’t get my redemption in a timely manner .. I’ll give them a little bit longer then move ahead with other steps I guess.. just stinks though wish I didn’t have to

5 July 2026
Unprompted review
Rated 1 out of 5 stars

Will update stars if I ever get my…

Update 15 messages to support and 3 more days of not getting my redemption, this place is TERRIBLE STAY AWAY, Too many reputable sites that pay, this is horrible changing to 1 star!

Will update stars if I ever get my redemption, love the site and the whole coinsback setup, BUUUUTTT my FIRST redemption to Skrill is STILL pending when the site says instant to 4hrs, its been 3 days? No response from support either. Will update if I get it

2 July 2026
Unprompted review
Rated 1 out of 5 stars

Still waiting for my redemption

Still waiting for my redemption. Keep getting the same message from support which is automated AI and not a human. Shouldn't take any casino site this long to process any redemption request. Need to receive my redemption and will not be playing on this site anymore. This is very unacceptable behavior and misleading information when the redemption page say instant.

1 July 2026
Unprompted review
Rated 1 out of 5 stars

0/10 experience thus far.

I was super excited to hear from my friend that there was a new casino that honored redemptions quickly, unfortunately that’s not been my experience. I waited four days for it still to say pending. Canceled the bank transfer and put in my skrill info instead, hoping for a quicker timeline. Waited a day. Tried gift cards, which are usually instant, waited a day. Now it’s been five days since I originally won and still in pending. Reached out to customer service and naturally, the generic “ Due to an increased usage, the speed may be reduced” message from AI & no human to be found anywhere. 0/10 experience thus far.

30 June 2026
Rated 1 out of 5 stars

You have locked my account for reason…

You have locked my account for reason that weren't my fault but your systems. You will not let me and others redeem. What we have won. I don't recommend this social casino to anyone. This is proof that they can void or choose who not to pay. Some other were paid for their systems fault. But why not everyone?

Don't download this app. Choose other social casinos.

28 June 2026
Rated 5 out of 5 stars

My experience so far with Coinsback…

My experience so far with Coinsback social casino has been wonderful.They have a lot of great games to choose from and the verification and redemption process was very easy to do.Now there's is one particular thing that's my favorite with this company,I love how you receive coins back while you're playing your favorite games.I've played on other websites and they don't have this wonderful perk❤️ I'm so happy that I tried this website ❣️ Coinsback,. keep up the good work, you all are on to something phenomenal because you're different from other gaming websites.😉

4 July 2026

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