Great site. Redemptions are a little slow (2 to 3 days) but overall I've had good experiences with them!
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Redemption wait time is exhaustive
My purchase and gameplay was great becuase I was able to make it up to the minimum amount to request a redemption to Skrill. I'm fully verified by the way. So now the reason for 2 stars is becuase I'm dissatisfied with waiting 7 days now and was told it would take 5 days and maybe longer for the first redemption . It's taking way longer than I expected and I need this money today.
Update I got it today. Still a long wait but I'm paid.
I requested my redemption on July 1 st…
I requested my redemption on July 1 st and I’m still waiting on it!! I keep getting the same answer “3-5 business days” but it been since the 1st!! I will never play this game again!! DO NOT DOWNLOAD!!! IT IS A SCAM!!!!!
These people are rude as ever they send…
These people are rude as ever they send you promotional codes and when you enter them as the email says it does not work. Simply ask the question to the support chat and they message me back saying that I was doing stuff that was breaking the rules of their code of conduct. Still never got the bonus they promised me or any of my gift cards that I’ve been pending for the last two weeks. This site is junk and it’s a scam and all they do is rip you don’t spend your money.
customer service handled everything quickly
I guess I should have read these reviews before I played on this site. Attempted to redeem 450$ total, been 7 days and still sitting in que no one has even reviewed any of my 3 redemptions which totals 450$. This casino has not answered any of my messages only an Ai robot. This is not cool. Update i got a response and I was very good, within 1 day redemption was reviewed approved and sent to bank account. So they made it right and I will continue to play on here
Great Game.Selection
I really like the game selection and customer service is very responsive, also the coinsback feature is awesome! However, I won 200 and used skrill for the payout because that's usually the fastest. I'm on day 3 of waiting for 200 I would give 5 stars but since this is during the week and only 200 I feel it shouldnt take this long. Will update if I get my redemption.
Edit: I was told my redemption would be processed on the 3rd day, it wasnt. Saturday Melanie the chat support agent told me my funds had been sent to my provider (Skrill) After checking my email and Skrill there were no funds so I asked for the transaction ID number, they never replied to that so now I'm on day 7 of waiting for a 200 redemption, which I have been lied to twice now about. Will update again if and when I receive my funds.
Edit to add received my funds on day 7
Can't redeem
Can't redeem
.... it says sent verification code to my email but code never arrives... would be happy to change to 5 stars if I could get some assistance from support... but sadly... no help yet.
I am fully verified and I have met playthrough requirements.
well i was told my first reddem would…
well i was told my first reddem would take longer becasue it first one ok well now im waiting for 2nd reddem and its been 24 hours now and it says you r redeem will be reviewed shortly ok shortrly to me means few minutes not 24 hours or 2 days and so anyways now its gona be monday or tuesday before i get the redeem i liek spin quest the first redeem takes few days but ihave had 4 or 5 redeemsd and the 2nd and so on ha sbenen when i hit submit redeem my card has the redeem on it within 5 minutes coins back has good games but the redemptyion wait is unnecassry and you contCT HELO THEY GIVE U IS EXCUSES AND LIES my first redeem got expedited bcauyse i waited a total of 15 days for it i had to re su8bmit my redeem 4 times i will not play on coinsback back again after i get my 150 doillars im deleting my acct and blockin the emails they dont wanna help they just wanna give excuses and waste timie for no reason i even contacted vip host and he has not bothered to reply back im done with them so you guys do what ya want but dont say you haven tbeen warned i have all the emails and snapshots toprove what im sayin
Everything went pretty smooth
Everything went pretty smooth. The only thing that disappoints me, is not having to option to withdrawal instantly.
Slow to pay
I've played on many casino platforms that pay redemptions quickly, within 2 to 24 hours. This one takes forever. I've completed my verification requirements and wait and wait and wait. I've yet to receive any funds. We'll see if I ever do. Try Modo Casino if you want fast redemptions.
Great payouts!!
Just started playing on this site and…
Just started playing on this site and was enjoying it until 3 days ago that I submitted a redemption. 3-5days? Thats unacceptable. Chatbot? Also unacceptable. This platform needs to get with the times and start paying out in a timely manner. I'm not dumping another dime here until they get their s**t together.
It says 1-3 business days for the withdrawal - NEVER HAPPENS
It says 1-3 business days for the withdrawal to be processed It's been 5 days 4 of them business days and still nothing! I receive no assistance from customer service! If I were you I would stay far away from this place! Play elsewhere, where they actually pay out promptly! I am closing my account as soon as I get my money I HOPE! THYE take the deposits immediately with no issues and not a worry about who you are. Go to withdraw and they need to run these background checks and extra verification since it's your first withdrawal! THAT IS A JOKE AND A LIE!!!!!!!!! ONLY CON ARTIST THIEVES SPEAK LIKE THAT!
Redemption take 2 plus weeks for the…
Redemption take 2 plus weeks for the first one. Still ain't got mine and slow responses
If I could give zero stars I would
If I could give zero stars I would. It’s a shame their redemption process is the way it is. I redeemed in the past and it took around 3 days because they do not process on the weekends. However, I placed two redeems last Friday totaling 4k and they are still in requested status. Judging by the other reviews they will likely go past the 3 business days. You can never speak with a human. Everything is AI and that is frustrating. I thought this companies owner being associated with wowvegas would mean it’s credible but clearly not. Be careful spending your money here. They’ll take it instantly but make you wait absurd amounts of time to get any back.
Great site
Great site. Redemptions are a little slow (2 to 3 days) but overall I've had good experiences with them!
It's now day 7 and my redemptions and…
It's now day 7 and my redemptions and I'm and it still say to requested and they're not giving me no information they said it's a 3-day turnaround
Fast friendly service...
It got ugly for a second but rtp payed…
It got ugly for a second but rtp payed off. Came up quite a bit. Will go to 5 stars if I get redeem in under 5 days
Never got my withdraw. Gave up and lost it. Sick of these scam sites
Submitted a redemption request and was…
Submitted a redemption request and was told it takes between 3 and 5 business days to process. It has been more than 5 business days and still nothing. When I reached out I was told that it’s still in line and can take longer. It was my first time using this site and it will be the last. I can’t stand when sites like this take longer than 3 days for my winnings to hit my account
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