While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Ridiculous security for a few loose coins. I deposited a small amount of crypto from a known International platform. However, the transaction was put on hold due to security issues. They requested the... See more

Rated 1 out of 5 stars

Had a really terrible experience with their customer support. Laging failed transaction kapag bibili ka ng load or magbabayad ng bills. Sa crypto services naman, don't even bother and take your busine... See more

Rated 1 out of 5 stars

Support is not friendly they will not updated you on time very bad experience if you have some issues it will take 2 weeks or more before it will be solved. Suck application, high fees. They can't eve... See more

Rated 1 out of 5 stars

Terrible!!! Coins.ph and Coins pro stole my crypto after I deposited on the coins pro exchange. These people are all crooks and fraudulent thieves! I contacted support to demand accountability for my... See more

Company details

  1. Cryptocurrency Service

Information provided by various external sources

Coins.ph is a mobile wallet where Filipinos make online payments, load beep™ cards, and buy bitcoin. Available on web, Android, and iOS. Create a free account now!


Contact info

  • Garnet Road, Pasig, United States

  • coins.ph

You should know

1.3

Bad

TrustScore 1.5 out of 5

134 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

coinsph.com, keeping the crypto experience simple.

Coinsph.com.. for those who like to keep it simple and not get too deep into the weeds regards crypto exchanges etc. This is a very simple easy app to use, fast and easy to buy and sell cryptocurrency. Probably the least complicated out there. They also have other local services paying bills and more. The only draw back they are limited to what cold,/defi wallets you can transfer crypto to (bitcoin). Otherwise it's pretty much pain free.

12 March 2023
Unprompted review
Rated 1 out of 5 stars

I logged in after half a year of…

I logged in after half a year of inactivity and then I was redirected to coins.pro and found out my 150 xrp coins are no longer there which I bought for about 6300 pesos, now they're telling that the e wallet feature is now only available exclusively for mobile users which is unfair as I'm only using a PC for my transactions, I was asked for a mobile number to access where my XRP coins are stored, so I updated my number details on my account, and when I logged in using my phone, they blocked me and won't let me sign in, ducking scammers! you can keep my xrp coins for all I care,these guys did not even include the information regarding the e wallet mobile exclusivity on their email that they sent, screw your company for making the e wallet exclusive for mobile phones only, you legal thieves will get what's coming for you one day, don't store your cryptos here people, they will outright steal them right in front of you

7 February 2023
Unprompted review
Rated 1 out of 5 stars

Deactivation Process

Coins. ph processes suck big time! They give you a hard time in deactivating your account! They had me fill out the user name verification form which I did. They also asked for a picture of me holding my ID and a sheet of paper stating the date of submission which I submitted. Then they claimed that I submitted the right picture but that it didn’t have a date of submission and then they told me to resubmit that stupid form all over again! Deactivating accounts is supposed to be a very simple process. Any company that complicates this like coins.ph is not to be trusted!

3 February 2023
Unprompted review
Rated 1 out of 5 stars

suddenly your account will be frozen and you won't be able to withdraw your hard earned money.....so avoid depositing money here for trading

after I cash_in and trade, my account suddenly freezes and I can't withdraw my hard earned money..... (my account name) Joseph Martinez........whoever has want me to show proof or screen shot of my frozen coinpro account just pm me at my messenger JOSEPH PULO MARTINEZ and I will show you also my messages to coinph support

28 January 2023
Unprompted review
Rated 1 out of 5 stars

not a bank but they feel like a bank wth

I use cph for almost 5 yrs this apps . what the heck gas fee for crypto trading is so high its ok i can ignore that then they need enhanced verification if you not give the proof of your financial status / support etc you need to say goodbye on your account coz they will restrict , we already provide KYC even address verification . You are not a bank like what you said you are just a trading wallet can paid bills and trade for crypto currency , why we need to provide that information Much better to us crypto wallet under of other country and use P2P direct to the bank

22 October 2022
Unprompted review
Rated 1 out of 5 stars

Verification process and transaprency

Never use this e wallet. There is a lot of e wallet out there. I have some trouble in verifying my account. I tried submitting the same ID to them and all they said is "Sorry, your id can't be proven its authenticity..." and they can't provide a concrete reason as to why they can't accept my ID and this is the same id i have used to verify my binance, Neteller, Gcash and XM. So, I contacted their customer support and instead of getting help, they blocked me from submitting another ID verification and worst is, they said I cant attempt to make any other verification and I am not allowed to deposit money because I violated there rules and they said they cant further discuss the reason as to why they block me. If you are trying to sign up to coins.ph think twice, there are other e wallet that is much better than coins.ph.

18 September 2022
Unprompted review
Rated 1 out of 5 stars

Wouldn't recommend to people

Wouldn't recommend to people. Complicated rules regarding your wallet . If funds mistakenly sent to you , it will be very hard to retrieve your account .
Your account will be block and won't be able to trade until they fix the problem that some 1 sent you the funds

12 July 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT USE

Lol. I seldom use this crappy app but I received a small amount from a credible source. It's so fkn hard to cash out. OTPs not sent. They will send it out WHEN IT CAN NO LONGER BE USED. PLEASE BEWARE BEFORE USING THIS TRASH APP

27 May 2022
Unprompted review
Rated 1 out of 5 stars

This e-wallet is not good.

This e-wallet is not good. I've been user of this platform and I used it good before after a few years they terminate my account and telling me that I violate of there Betur User Agreement which is I don't know where I get violated to this section I use only coins.ph for receiving from my crypto and e-loading and sending money to loveones which is only need level 1 and 2 and now they asking me to send another documents like for termination withdrawal to my remaining balance which is much high payment than to my remaining balance.why they don't give to me my remaining balance and then after that close my account :( For me this coins.ph is good but after a few years that I used if there is a 0 in rating i give it 0.Yeah true this e-wallet platform gives to me headache. so to all users beware of this e-wallet platform. grrrr... grrrrr

16 March 2022
Unprompted review
Rated 1 out of 5 stars

A total waste of time

A total waste of time. UDDER BS. almost 1 month to verify. then they wont allow you to choose how much you wish to spend. THEY limit how much you can send. W....T...F.. One Bitcoin is about 2.7m but after they reviewed everything i sent they said sorry sir your only allowed 1.7m even tho I clearly have enough money in my bank account to buy whatever the f i want. Now i use Gemini. NO BS LIMITS. 10 mins to sign up, with FULL ACCESS..

5 January 2022
Unprompted review
Rated 1 out of 5 stars

If I can give 0

If I can give 0, I will!! It’s so annoying, they keep on saying that someone is with me on the photo 🤷‍♀️. . I did send 4x but still the same reason why they can’t accept my photo.

DON NOT USE THIS USELESS APP!

8 December 2021
Unprompted review
Rated 1 out of 5 stars

Do not ever trust this coins.ph they…

Do not ever trust this coins.ph they can easily stopped you to withdraw your money they are doing this for their own purpose to get your money, it is scary that they will get all your money in your wallet.

31 October 2021
Unprompted review
Rated 1 out of 5 stars

one of the must worst wallet that i…

one of the must worst wallet that i use.. don't put your money of these f***king wallet.. its a scam. easy to cash in but hard to cash out. when you Cash out your money they require more document, but if you provide one of the following document they will keep rejected but.. asking for another document. after provide another document still rejected.. Imagine submiting document with videos of yourself and not acceted.

29 October 2021
Unprompted review
Rated 1 out of 5 stars

This company incredible they will ask…

This company incredible they will ask you many documents (useless) for finally terminate your account (without valid reason).
And they are smart because you will need again lot of documents to withdraw, so if you go there just use small money, then they can't steal you a lot.

13 October 2021
Unprompted review
Rated 1 out of 5 stars

Worst e wallet service

Worst e wallet service
They will rob your money without further notice and you will found out you cannot access anymore your account
Don’t trust !!!

8 October 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look