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Rated 5 out of 5 stars

I decided switching to Coinpanda from another tax provider this year. The overall platform is very user-friendly and supports all exchanges and blockchains that exist. The tax report is very accurate... See more

Company replied

Rated 5 out of 5 stars

I want to give some feedback to the entire team at Coinpanda after having some serious struggles with my tax reporting this year. First of all, and maybe the most important part, is how helpful th... See more

Company replied

Rated 5 out of 5 stars

I have been using Coinpanda for the last three years and been very happy with the experience overall. They seem to always be the first to support new blockchains and the support team is always avail... See more

Company replied

Rated 1 out of 5 stars

Scammers. The system imports a file with errors that cannot be corrected. The tax report is complete nonsense. Support responds once a day, makes excuses, constantly gives links to useless instruction... See more

Company details

  1. Tax Preparation Software

Written by the company

Calculate and file your cryptocurrency taxes easily.


Contact info

3.5

Average

TrustScore 3.5 out of 5

138 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Do not trust them!

I made the mistake so you guys won't. Don't buy their "Pro" package. Their software is sh!t compared to their many competitors, their customer support is pretty bad also and their "refund policy" is complete bullsh!t. I contacted them within 7 days of my purchase to ask for a refund (as stated in their T&S), they refused on the ground that I had to have a valid problem that they couldn't fix for me to get a refund. I told them that the problem was simply their software, it doesn't calculate correctly the gains/losses, the cost basis and the value of your accounts. I've imported all my wallets since 2020 and have made dozens of manual modifications and literally everything is still wrong. They are still refusing to refund me because "their devs found problems and are currently fixing them", but they refuse to tell me what the "problems" are. I call bullsh!t.

Don't make the same mistake that I did. As of today, I imported all my wallets to another software now and everything seems great and they take less time to process modifications. Don't give your money to the snakes at Coinpanda.

UPDATE : They have updated their Terms of Service to remove the "7 days rule". What a bunch of scumbags.

28 December 2023
Unprompted review
Coinpanda logo

Reply from Coinpanda

Hi there,
We are very sorry that your experience has not been as expected. Looking through the chat log, it's clear that our support team has done their best to help you earlier this year, but we cannot investigate this further since you have deleted your account by now.

You are also writing many false claims, such as we have updated the Terms of Service, which is not true. The refund policy has been unchanged for several years, but most importantly, the resulting calculations are correct as long as you have imported the transactions correctly and accurately. We have more than 150,000 users, and the majority of feedback we receive is overwhelmingly positive.

However - if you can send us an email to support@coinpanda.io, we will make sure our best employees look into your account and help you with all the issues you encountered earlier to ensure you get accurate tax reports.

After this, if you can show that there is still an issue on our side, we will gladly refund your payment.

Rated 5 out of 5 stars

costumer service

costumer service . extremly friendly .i am newbie in crypto.i speak french ,plus i am a big for zero whit exel to modify file .ruben on the helping chat take care of me in all the process . this is really good costumer service ...

9 January 2024
Unprompted review
Rated 5 out of 5 stars

Thoughtful Support and Great Integration

I randomly came across Coinpanda via google and am so glad I did! They have been extremely responsive and helpful in integrating trades from a small more obscure blockchain. I've been dreading this process and they made it much smoother. The interface is clean and seems to give accurate cost basis and gain calculations. I will gladly recommend them to any friend! Thank you! Especially to Ruben who has been extremely helpful!

17 December 2023
Unprompted review
Rated 5 out of 5 stars

Scanner using Coinpanda as their identity

I got a call the other day from a gentleman claiming to be someone who has found my stolen cryptocurrency and that it was held at coinpanda.
I contacted coin panda and explain to them the situation and all of the details and they verified that this was actually a scammer who had created an account in my name on the same day.
coin panda was right on top of the removal of this account as it is a fraudulent account and I am grateful for them working with me to make sure that my personal details were not scammed.

anyone claims they can help you get back your stolen cryptocurrency it is a lie they want your information they want to steal from you again they want to hack into your bank accounts and drain everything else that is there and do not listen to these people unless it is the RCMP or whatever is the police from your country it's lies.
coinpanda was fantastic and fast in ensuring that this was a scam. thank you Coinpanda.

remember they are not a wallet they are a tax office

10 October 2023
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. The system imports a file with errors that cannot be corrected. The tax report is complete nonsense. Support responds once a day, makes excuses, constantly gives links to useless instructions, but there is no solution to the problem, they refuse to return the money. They're just messing with their heads. don't mess with these scammers.

23 May 2023
Rated 1 out of 5 stars

Scam: no refunds

Scam. The generated tax reports are not usable and they won't give a refund after you've downloaded a tax report. There is no way of knowing that the tax report is unusable until after you've downloaded it: scam.

12 April 2023
Rated 5 out of 5 stars

Clean UI

Clean UI, affordable pricing and integration with most exchanges. I have come to realize that crypto taxes will always be DIFFICULT to get 100% correct but Coinpanda makes the whole process a lot easier than other competitors or spreadsheets

6 March 2023
Unprompted review
Rated 5 out of 5 stars

Shoutout to Jesse and Ruben who have…

Shoutout to Jesse and Ruben who have been helping me day and night for the last week with sorting out my crypto taxes. It was a nightmare but Coinpanda made it at least possible to get through! Ended up with huge losses lol

4 March 2023
Unprompted review
Rated 5 out of 5 stars

Best crypto tax site?

I think the guys over at Coinpanda has just launched the no 1 best crypto tax experience today. I love their new website and how much they have improved API integrations for blockchains like Cosmos and Solana.

23 February 2023
Unprompted review
Rated 5 out of 5 stars

I tried all the most popular tax…

I tried all the most popular tax platforms but none came close to Coinpanda in terms of support for Defi and NFTs. It was so easy to import all my transactions and the user interface is also very intuitive. Congrats guys for creating this great product!!

24 February 2023
Unprompted review
Rated 5 out of 5 stars

Best tax solution for France

Some of my friends recommended Coinpanda to me since it's the only tax solution that works with French tax rules that supports all the major exchanges and blockchains.

I had a very good experience using the platform and big shoutout to the customer support team who we super awesome and explained me so many things.

17 February 2023
Unprompted review
Rated 5 out of 5 stars

Without doubt the best tax solution for…

Without doubt the best tax solution for Solana, Cosmos and so many other blockchains! Coinpanda was literally the only platform that I could connect all my wallets with. Very friendly customer support always willing to answer my sometimes stupid questions ;)

23 February 2023
Unprompted review
Rated 5 out of 5 stars

Super easy to set up and connect all…

Super easy to set up and connect all wallets with API. Perfect import from all blockchains like Cardano, Solana, Cosmos, Arbitrum and many more. Customer support was also very willing to help me with all questions,

21 February 2023
Unprompted review
Rated 5 out of 5 stars

I have been looking for a tax app that…

I have been looking for a tax app that I could use to report my taxes with as little manual work as possible and then I came across Coinpanda. They are not the most well-known platform but their quality and customer support is by far the best I have come across. Couldn't be any easier to get my taxes done!! Five stars from me :)

21 February 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely the best service for…

Absolutely the best service for cryptocurrency taxes on the market. Coinpanda supports all Norwegian exchanges and popular wallets so it was very quick and easy to sync all my accounts. I have also recommended Coinpanda to my crypto friends :)

15 February 2023
Unprompted review
Rated 5 out of 5 stars

Simply the best crypto tax tool

Pros:
1. Supports almost evey exchange and blockchain
2. Customer support responds very quickly
3. Easy to use and great user interface

Cons:
1. Requires a little bit of manual work for some blockchains
2. Can be expensive for high number of transactions

Overall, it has been a pleasure using Coinpanda for doing my taxes this year. No doubt that Coinpanda has become the leader for tax tools now.

14 February 2023
Unprompted review

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