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Rated 5 out of 5 stars

I decided switching to Coinpanda from another tax provider this year. The overall platform is very user-friendly and supports all exchanges and blockchains that exist. The tax report is very accurate... See more

Company replied

Rated 5 out of 5 stars

I want to give some feedback to the entire team at Coinpanda after having some serious struggles with my tax reporting this year. First of all, and maybe the most important part, is how helpful th... See more

Company replied

Rated 5 out of 5 stars

I have been using Coinpanda for the last three years and been very happy with the experience overall. They seem to always be the first to support new blockchains and the support team is always avail... See more

Company replied

Rated 1 out of 5 stars

Scammers. The system imports a file with errors that cannot be corrected. The tax report is complete nonsense. Support responds once a day, makes excuses, constantly gives links to useless instruction... See more

Company details

  1. Tax Preparation Software

Written by the company

Calculate and file your cryptocurrency taxes easily.


Contact info

3.5

Average

TrustScore 3.5 out of 5

138 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Best tax platform for crypto

Finally, I found one solution that ACTUALLY works. It's been a nightmare to use all the other platforms until I tried Coinpanda which actually can import all my transactions CORRECTLY.

Some of the most impressive imports are for Binance and Bitpanda where all my balances match 100% correct which none of the other tax platforms could do. For these reasons, I think Coinpanda is maybe the best solution today until the other sites catch up and fix all their import issues.

All in all I have only good things to say about Coinpanda not the mention the tax report that is very comprehensive and includes all information I need. 5 stars from me!!

12 October 2022
Unprompted review
Rated 5 out of 5 stars

This has been a huge lifesaver this…

This has been a huge lifesaver this year. I struggled with pretty much all other tax platforms and Coinpanda was the only one that could import my Defi transactions from all different blockchains. Tax report ended up being accurate and show all the data I need to file my taxes. Couldn't be more happy with their product!

16 October 2022
Unprompted review
Rated 5 out of 5 stars

I was looking for a simple yet…

I was looking for a simple yet effective crypto tax calculator and landed on Coinpanda after trying a few different alternatives. The number of integrations are quite impressive (they support almost ALL exchanges and blockchains) so it was a no-brainer to choose this platform.

1 October 2022
Unprompted review
Rated 4 out of 5 stars

Good software for AU traders

Overall very satisfied with the experience using Coinpanda for my taxes this year. Support was always available to help with some issues with importing transactions. Interface does need a little bit of tweaking to fix a few bugs but this is mostly details. Will become paying customer next year as well!

6 October 2022
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service

I paid hundreds of dollars for an app that couldn't spit out a report because of a software bug. After 2 months of waiting for a fix, I had to move on to another piece of software in order to get my taxes done.

Here we are 6 months later, and I'm still fighting with customer service for a refund on a product that I simply couldn't use. They refuse to issue a refund because of the policy that states no refunds if they were able to get it fixed.

They eventually did get the product fixed, and able to issue a tax report, unfortunately too late for me to even file a return. If I had waited on them, I would have needed to request for an extension.

Their policies and customer service are simply not worth the effort.

The software isn't actually bad, that is if it works correctly. I just wouldn't trust that and even if it doesn't, you'll never get a refund.

6 July 2022
Unprompted review
Coinpanda logo

Reply from Coinpanda

Hi there! We are very sorry to hear that our product did not live up to your expectations.

We are continuously improving our product and making it faster, better, and more accurate. In fact, we released a brand new software in February of this year which should improve the overall experience significantly.

If you still have any feedback for how we can improve or other questions, don't hesitate to get in touch with us in the live chat.

Rated 1 out of 5 stars

Miserable customer experience.

Software didn't work, would avoid at any cost. Worst customer experience, they have convoluted excuses for not giving a refund.

The Norwegian translation was half English inbetween, and the taxreports were generated in English.

I suspect this is a small outfit that take advantage of the tax issues crypto people have.

Exchanges that they claimed to support did not work on imports, and they were not interested to update their programs or review the CSV files for adjustments, just being told to do it manually yourself and talk to the exchange..

What then are we paying for? A tax script that does not work??

Avoid avoid avoid.

7 June 2022
Unprompted review
Coinpanda logo

Reply from Coinpanda

Hi there! We are very sorry to hear that our product did not live up to your expectations.

We are continuously adding support for new integrations and improving already existing ones. If you were not able to upload a CSV file, the most likely reason is that the file cannot be supported or that the exchange has changed the format. Just in the last year, we have updated more than 200+ integrations and new updates are released each day.

If you still have issues with importing your data, you can always contact our customer support so we can check if it's possible to support the particular exchange.

Rated 5 out of 5 stars

Coinpanda, very satisfeld

Gate.io's permanent close for US market left us a lot of transaction & tax issues, was a complete disaster with heavy mess on their database, absolutely not recommend Gate.io at all.

We tried a lot of crypto tax softwares as possible including their customer services, only Koinly & Coinpanda cover most exchanges.

Whatever able to distinguish their major differences is their customer service. Ruben from Coinpanda is a genius with enthusiasm to answer & resolve our issues majorly Gate.io related in details, very professional with deep understanding in this field.

We are truly Koinly, Coinpanda & others software customers, our satisfaction with Coinpanda leads us to recommend Coinpanda voluntary to the public.

11 May 2022
Unprompted review
Rated 5 out of 5 stars

Shoutout to Ruben for being amazing tech support and shoutout to Coinpanda for actually including my futures trades!

Shoutout to Ruben, hands down the best tech support! He solved my issues within minutes and was very open and straightforward with me. Coinpanda is user friendly and was able to smoothly intergrate with my Binance spot and futures wallet via api and csv file import. It generated a tax summary for me super fast and the subscription fee is very affordable compared to other 3rd party platforms such as Koinly, Cointracker, crypto.com. These platforms weren't even able to calculate my futures trades and incorrectly calculated my crypto taxes. I'll be using Coinpanda from now on.

29 April 2022
Unprompted review
Rated 1 out of 5 stars

Very bad customer experience. Software didn't work.

Avoid. Bad customer experience. Software just didn't work.

I tried multiple software to sanity check my taxes.

Coinpanda.io
Koinly.io
Cointracker.io
Cointracking.info

Koinly and Cointracking were nearly in agreement on my capital gains. Cointracker showed a 20% higher number.

Coinpanda showed nearly 0 gains (and taxes owed). And the site was down with a database error message on one of the days I tried to use it (April 9, 2022).

I emailed customer support to ask for a refund.

I was told that a refund was possible only if they couldn't fix the error for me. Would I like a credit for next year instead?

The other 3 software all offer refunds within 7 to 30 days of purchase. No conditions or additional requirements. I pointed that out and so far no refund.

25 April 2022
Unprompted review
Coinpanda logo

Reply from Coinpanda

Hi there! We are very sorry to hear that our product did not live up to your expectations.

The accuracy of the tax report depends on the data imported to the platform. If just one transaction is missing or having wrong data, it can result in inaccuracies similar to what you describe. There are many exchanges and blockchains which don't provide complete and accurate data, and in this case the only solution is to manually correct what is necessary.

If you have any questions regarding how to make such manual corrections, you can always contact our customer support in the future.

Rated 1 out of 5 stars

Endless excuses - Don't waste your money.

Support guys (Jesse, Ruben) may appear to want to help but it's a stall tactic. They take your money and don't deliver a working product. After 3 months we are still waiting for someone to actually deliver on their hollow promises of fixing the Tax Report or providing a refund. Our experience has been painful, frustrating and the full of endless lies and promises. There is always a reason why they can't rectify the issue. There is always a delay with processing the promised REFUND. I have lodged a complaint with the Aust Consumer Affairs. I have logged complained with our credit card company showing a history of non-delivery on promises as well as other customer feedback online about their practices.

20 April 2022
Coinpanda logo

Reply from Coinpanda

Hi there! We are very sorry to hear that our product did not live up to your expectations.

We are continuously improving our product and making it faster, better, and more accurate. In fact, we released a brand new software in February of this year which should improve the overall experience significantly.

If you still have any feedback for how we can improve or other questions, don't hesitate to get in touch with us in the live chat.

Rated 5 out of 5 stars

If you feel stressed about your crypto…

If you feel stressed about your crypto taxes, Coinpanda got you covered! Their extremely responsive and helpful support staff were able to guide me through the entire process of importing my transactions and fix the few small errors that had to be manually corrected. Their pricing is also very fair and it's DEFINITELY worth the money! Paying for an accountant would cost at least 10x more lol

11 March 2022
Unprompted review
Rated 1 out of 5 stars

If you have thousands of transactions…

If you have thousands of transactions and multiple exchanges, this software is no good. I mainly had problems importing kucoin transactions and they werent able to help or provide a refund. Regret giving them my money.

10 March 2022
Coinpanda logo

Reply from Coinpanda

Hi there! We are very sorry to hear that our product did not live up to your expectations.

We are continuously improving our product and making it faster, better, and more accurate. In fact, we released a brand new software in February of this year which should improve the overall experience significantly.

If you still have any feedback for how we can improve or other questions, don't hesitate to get in touch with us in the live chat.

Rated 5 out of 5 stars

Decided on Coinpanda after trying…

Decided on Coinpanda after trying different tax platforms. Deciding factors were superb customer support and integration with all chains and exchanges. Thanks for making my crypto taxes a breeze!!

9 March 2022
Unprompted review

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