I'm trying to reach customer support. I bought a Rewarble card for 70 euros but never received the order. I paid via Tron. I also accidentally transferred 50 euros to the same wallet and would l... See more
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Avoid. Made a big purchase. Gift cards 'error' when claiming making them unusable. Reached support but no resolve. Edit a few hours later: Their support has marked the ticked solved while solvin... See more
Company replied
No I purchased a gift card through CoinGate, but I am experiencing issues with my order. The gift card is marked as “FAILED” and I have not received a valid code. It has been several days sin... See more
Company replied
I had a tricky situation: my BTC payment got stuck in the mempool and confirmed only after the 20-minute checkout address expired. The funds were held by CoinGate and the original invoice at the me... See more
Company details
Written by the company
Accept cryptocurrencies and stablecoins with CoinGate. Real-time settlements of Bitcoin, USDC, LTC and other coins to Euros & USD. Spend cryptocurrencies to purchase gift cards from Target, eBay, Steam and more.
Contact info
A. Goštauto g. 8, 01108, Vilnius, Lithuania
- support@coingate.com
- coingate.com
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Replied to 100% of negative reviews
Typically replies within 1 week
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Cards get flagged
Used multiple times but after my like 5th attempt it got declined but balance is deducted and told will be refunded. Really annoying 😑

Reply from CoinGate
i bought a rewarble super gift card…
i bought a rewarble super gift card from coingate and paid with ltc it was to good that i can pay with crypto and i waited 4 minute for thm to recive the paiment and then they sended my code and i bought a virtuale visa from rewarble this is the best server especialy there is a lot of giftcards love buying from coingate fast and secure !!!!!

Reply from CoinGate
Very great fully and friendly website
Very great fully and friendly website. I always from them ❣️🥰
Very helpful getting set up
Solved
Avoid. Made a big purchase. Gift cards 'error' when claiming making them unusable. Reached support but no resolve.
Edit a few hours later: Their support has marked the ticked solved while solving nothing and sending me to some page with articles.
Problem solved with supplier tech team. Managed to use gift cards.

Reply from CoinGate
Proceed with caution...
Proceed with caution.... They were offering a 1.24% deal. I processed the transaction to get the amount I need. They didn't honour the amount I was supposed to get.
Now I need to redo the transaction so they can get additional fees.
Update
The company reached out to address my concerns and provided voucher. They explained the situation. Which I now understood and makes sense.
Still proceed with caution, you will see random numbers on the screen, with little context, it is possible you could make the wrong assumption.
Also, no way to remove payment information.

Reply from CoinGate
Excellent way to send gift cards
I was surprised how user friendly the…
I was surprised how user friendly the site was after viewing the video, I expected some major confusion on my part. But it turned out the instructions given on the site was much better in my opinion!

Reply from CoinGate
I would give a 5 star
I would give a 5 star, it was so quick and nice, but I used a 52€ gift card, made a purchase around 55$ the remaining amount is lost wasn't added to my account or refunded.
Edit: quick respomse and problem solving, now this is my favourite site to get my gift cards from!

Reply from CoinGate
It’s been the ninth day since my issue…
It’s been the ninth day since my issue started. I’m counting only business days. The problem still hasn’t been resolved in any way. No timelines are being given to me. I’m still waiting for my $100, which I spent on a gift card on this site, and I haven’t received any feedback so far. Terrible service. They just keep feeding me promises and never tell me how long I’m supposed to wait.”
Update. The ninth day has passed, and I still haven’t received a response from support. So, we’re smoothly moving into the tenth day of trying to resolve this issue. This is simply the worst service I’ve ever experienced.
Update 2. I finally got a reply from support: ‘Please see the response from our supplier. Based on the provided screenshot, the problem is related to the account region. Specifically, the customer does not have a USD wallet on their Steam account, which is required to activate this code. Please make sure the code is activated on a Steam account with the correct currency.’
Well, I chose the worldwide region, and my profile is set to Ukraine. Where exactly am I supposed to see this supplier’s response? I didn’t get anything by email, and in the support dialog there’s nothing except this message! And yes, the dialog was immediately closed!! I wrote a reply, and now I’m waiting another 9 days for an answer!!! This is just a garbage platform!

Reply from CoinGate
i bougth the disocrd nitro twice and…
i bougth the disocrd nitro twice and both of the time it didnt let me entre the nitro code even when i bougth 2 they both doesnt work

Reply from CoinGate
I purchased a Steam gift card expecting…
I purchased a Steam gift card expecting to receive the code within 5–10 minutes, but it took nearly 17 hours for the code to be delivered. The delay was very inconvenient, and the support team provided little to no help in resolving the issue

Reply from CoinGate

Reply from CoinGate
The team is great
The team is great — they respond quickly to help their clients. It’s very pleasant to work with them, and they handle issues in a constructive way. I highly recommend this service to everyone.

Reply from CoinGate
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