I'm trying to reach customer support. I bought a Rewarble card for 70 euros but never received the order. I paid via Tron. I also accidentally transferred 50 euros to the same wallet and would l... See more
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Avoid. Made a big purchase. Gift cards 'error' when claiming making them unusable. Reached support but no resolve. Edit a few hours later: Their support has marked the ticked solved while solvin... See more
Company replied
No I purchased a gift card through CoinGate, but I am experiencing issues with my order. The gift card is marked as “FAILED” and I have not received a valid code. It has been several days sin... See more
Company replied
I had a tricky situation: my BTC payment got stuck in the mempool and confirmed only after the 20-minute checkout address expired. The funds were held by CoinGate and the original invoice at the me... See more
Company details
Written by the company
Accept cryptocurrencies and stablecoins with CoinGate. Real-time settlements of Bitcoin, USDC, LTC and other coins to Euros & USD. Spend cryptocurrencies to purchase gift cards from Target, eBay, Steam and more.
Contact info
A. Goštauto g. 8, 01108, Vilnius, Lithuania
- support@coingate.com
- coingate.com
You should know
3.5
Average
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
It has been a nice pretty experience so…
It has been a nice pretty experience so far, is super easy and fast enough in transaction no delay 💯✅👌
11 November 2025
It was user friendly and easy to…
It was user friendly and easy to complete transaction!
30 October 2025
Please stay away , they scammed me 🔴🔴🔴🔴 order #275115
They scammed me . order #275115 . I bought a US gift card and only tried to use it on American sites online but it went on hold for no reason . I contacted support and they said im not from USA . And I only used the gift card in American sites . Please don't buy from this fraudulent site , they'll scam you 🔴🔴🔴🔴🔴
11 November 2025
Unprompted review
Reply from CoinGate
Dear Customer,
We understand your frustration. However, as already explained in our support conversation, the gift card you purchased was issued specifically for use within the United States, and the redemption system validates the user’s physical location, not just the website or store used.
According to our records, the card was accessed from Morocco, which is outside the designated region. As confirmed at checkout, customers are responsible for selecting and confirming the correct region before purchase.
The brand suspended the card due to this regional mismatch, so unfortunately, a refund is not possible in this case.
Kind regards,
CoinGate Gift Cards Team
Good Customer service
Good Customer service though they take a while to answer( 1 to 5hrs) but they do their job.
10 November 2025
Unprompted review
It was with great zeal and enthusiasm…
It was with great zeal and enthusiasm to propaganda it
9 November 2025
Unprompted review
My funds were deducted from
My funds were deducted from
My account and purchase was confirmed later said failed and no refund made yet
9 November 2025
Unprompted review
Reply from CoinGate
Dear Customer,
Thank you for your feedback.
We checked your order, and it was successfully completed within just a few minutes. The access email with your gift card details was sent immediately to the email address you provided during checkout.
We couldn’t find any support request from you regarding this issue. Please contact us directly at https://support.coingate.gift so we can assist you further.
For future cases, we kindly ask you to reach out to our support team before leaving a review — we’re always happy to help resolve any issues as quickly as possible.
Kind regards,
CoinGate Gift Cards Team
My Go To!
Never had a bad experience. Gift Cards always delivered on time
9 November 2025
Unprompted review
Very disappointing experience – gift card “Under Review” and no response from support
Do not make any purchase from them.
I purchased a €9.30 ($10) gift card from CoinGate Gift Cards on October 7, 2025 (Order ID: 1362550). My payment went through successfully, and I received the gift card and activation link from spend.runa.io.
However, when I tried to activate the card, I received the following error message:
“Under Review: The reward you are attempting to redeem is currently under review. Please try again later.”
I immediately contacted CoinGate Gift Cards support (support at coingate.gift
), and my conversation went as follows:
October 7: I first emailed them explaining the issue.
Joe from CoinGate replied, saying this usually happens if the customer is not in the designated country or if suspicious activity is detected, and asked for my public IP address.
I replied with my details (I am from Bangladesh) and my IP.
Joe then explained that the review process is controlled by the brand’s own redemption system, not by CoinGate, and that I should contact the brand’s support.
When I asked for the brand’s contact information, Joe gave me the email support at virtualrewardcenter.com
.
I then emailed Virtual Reward Center on October 12, 2025, providing all details including:
My full name, country, order ID, purchase date, and screenshots of the error message and activation link
After that, Joe from CoinGate sent a few follow-up messages (CC’ing Virtual Reward Center), asking me to send them the activation link directly — which I did.
I sent a detailed email (as requested) with all the links and screenshots again to support of virtualrewardcenter.com, but as of now, I have received no reply from them.
It has been almost a month since my purchase, and my card is still not activated. I have paid for a product I cannot use, and the issue seems to be stuck between CoinGate and Virtual Reward Center, with neither side resolving it.
This experience has been very disappointing. I understand regional restrictions can apply, but the lack of transparency, communication, and proper support from both companies is unacceptable.
I hope this review helps other customers be aware of such issues before purchasing. I would also appreciate if CoinGate or Virtual Reward Center could review my case and provide either a working card or a refund.
7 October 2025
Unprompted review
Reply from CoinGate
Dear Customer,
Thank you for sharing your detailed feedback.
As explained in our support conversation, the gift card you purchased is designated for use within the United States. Since you are located in Bangladesh, the issuer’s system automatically placed your card “Under Review” due to a region mismatch.
Please note that the brand’s redemption platform verifies the customer’s location at the time of activation, and this process is fully controlled by the issuer. Unfortunately, this means that the restriction cannot be lifted or overridden from our side.
Because the card was successfully revealed to you, it is not eligible for a refund under our policy.
We understand this situation can be frustrating, but all region requirements are clearly stated on the product page before purchase.
Kind regards,
CoinGate Gift Cards Team
Reply from CoinGate
Dear Customer,
Thank you for your feedback. We can see that your order was successfully completed and the gift card was revealed. However, since you haven’t contacted our support team, it’s difficult for us to fully understand the issue based on your review alone.
If you still need assistance or clarification, please reach out to us directly at https://support.coingate.gift — our team will be happy to help.
Kind regards,
CoinGate Gift Cards Team
Bought Visa gift card that requires…
Bought Visa gift card that requires "manual activation" by calling the issuer company, only problem being that the company is unreachable and their website keeps throwing system error.
I've tried to activate it and use the card in the US, so no, it's not a regional issue, they simply offer a scam on their website.
Just look up yourrewardcard.com on TrustPilot and it'll paint a clear picture for you, I wish I had done the same prior to purchasing their Visa gift card.
Their support acknowledges the issue, stating that they have seen other people complain about the issue, while also refusing to take any action.
4 November 2025
Unprompted review
Reply from CoinGate
Dear Customer,
We’re sorry to hear about your experience. Please note that the “manual activation” error message typically appears when the card issuer’s system detects that the activation attempt is coming from outside the designated country or when their system flags suspicious activity.
The issue originates from the issuer’s activation portal — we do not have access to their internal tools or the ability to override their verification or security processes.
We understand this is frustrating, but the activation and security checks are fully managed by the card issuer.
Kind regards,
Coingate Gift Cards Team
I ordered a gift card and was charged for used card not valid
I ordered a gift card and was charged $66.91 for @ $57.00 card, and when I got it, it was not valid and said it was already cashed, and no support number to get in touch with this company. I am planning to report to Internet Fraud Division of the government
19 October 2025
Unprompted review
Reply from CoinGate
Dear Customer,
We’re sorry to hear about your experience. Please note that we are only a digital gift card store where you can purchase gift cards and prepaid cards. In this case, you purchased a prepaid card that can be used to pay for thousands of products and services online and even offline.
Please note that we are not affiliated with or related to any IPTV service providers.
The code was issued in real time through our supplier’s secure API system, ensuring that all cards are valid, unused, and functional at the time of delivery. We can also confirm that the code was delivered only to you and later redeemed after being revealed.
If you’re experiencing difficulties using the card with a specific service provider where you tried to make the payment, please contact their support team directly, as they manage the redemption and acceptance of such payments.
Thank you for your understanding.
Coingate Gift Cards Team
Great service to be able to pay with crypto
Very hesitant at first because of all the bad reviews, but decided to double down and get a $100 steam gift card with USDC on Saturday and immediately received it on Monday morning, very pleased with this service.
1 November 2025
Unprompted review
Great support
Great support. I paid without a memo, wrote to support and they helped me
1 November 2025
Unprompted review
All is good and quick ;)
29 October 2025
Unprompted review
Good service I got my refund very fast
Good service I got my refund very fast
29 October 2025
Unprompted review
Great!
I won a steam gift card on X and received it straight away! I'm so pleased, couldnt recommend them more!
13 October 2025
Unprompted review
Ordered gift card didn't receive email…
Ordered gift card didn't receive email and support is offline
17 October 2025
Reply from CoinGate
Dear Customer,
We’re sorry for the inconvenience you experienced. Your order was successfully completed, and you revealed the gift card details.
The response delay occurred due to a temporary increase in support requests following a global AWS server issue. We’ve already explained everything in our support conversation, and the matter has been fully resolved.
Thank you for your understanding.
Coingate Gift Cards Team
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