I hate having to deal with customer service issues via chat as it’s usually a frustrating cycle of choosing the wrong prompts for my issue with an AI bot. However tonight Stella helped resolve my issu... See more
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See what reviewers are saying
Sophia Brooks did help me very well with my concerns. She help me with creating live account. When I have trouble connecting it to MT5, she help me as well and it was successful. She's very knowledg... See more
Company replied
I worked with a Coinexx associate via chat named James Cook and he was knowledgeable and helped to solve all of the troubles I was having. He tracked down my transfers and added in the bonus I was try... See more
Company replied
Max Jones was the agent I worked with. He helped walk me through a couple a questions I had about funding my live account. Everything went very smoothly, even after I accidentally deposited the mone... See more
Company replied
Company details
Written by the company
Coinexx is a forex broker that empowers traders with seamless access to Major Cryptocurrencies, Forex, Commodities, and Global Indices. We’re revolutionizing trading by eliminating the delays, high costs, and security risks of fiat money through secure, efficient crypto wallets. Experience fast, low-cost, and secure trading like never before. Join Coinexx and take your trading to the next level today!
Contact info
P.B. 1257 Bonov-Road, KM, Fomboni, Comoros
- support@coinexx.com
- coinexx.com
You should know
4.9
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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so far it's good they answer and help…
so far it's good they answer and help me with my trading account. thanks coinexx you did great!
2 February 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Awesome experience very fast…
Awesome experience very fast communication. Sam Adam’s did a wonderful job assisting. Thanks again
2 February 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Great customer service
Great customer service. They are a good reliable company with great reps that have the patience and expertise to help when problem arise.
2 February 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
It was a great experience from sam…
It was a great experience from sam Adam’s, all the support and help was a A+. Thank you yet again n for this amazing support team! Great job
2 February 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
They took time to understand my need
They took time to understand my need, request, and resolved the issues in a timely manner
Sophia Brooks and the team did a great job
30 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
I am new to coinexx but not to trading…
I am new to coinexx but not to trading currencies. I used to own and operate my own brokerage firm and am a true believer in customer service. Marsha was extremely patient with me and made the experience flawless. I had issue after issue and she worked with me every step of the way. Very pleased.
29 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
very helpful and experience technical…
very helpful and experience technical support
29 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Sophia Brooks was really helpful in…
Sophia Brooks was really helpful in answering all my questions.
28 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
My money was stolen during an internal…
My money was stolen during an internal transfer. It never go sent to the other account but is not in the account I sent it from either. The customer can’t find the funds. This is theft and I do not recommend them because of this.
27 January 2026
Unprompted review
Reply from Coinexx
Hi Tee,
Thank you for sharing your experience. We understand your concern and have reviewed the matter carefully.
We can confirm that no funds were lost or stolen. The internal transfer did not complete and was automatically reversed to the original account, with the funds remaining secure at all times.
Your MT4 account statement clearly reflects this reversal and confirms that no money was deducted without return. In rare cases, internal transfers may fail due to temporary processing issues, and when this occurs, the system automatically returns the funds.
If you need help reviewing your statement or have further questions, our support team is always happy to assist.
Regards,
Support Team
I had an urgent issue that was quickly…
I had an urgent issue that was quickly resolved by a team member named Anna Carter. I made a dumb mistake and sent bitcoin to an expired address that was supposed to be a one time use. I use kraken so it saves your wallet addresses smh. I sent 2k and realized the balance didn’t update. Luckily Anna and the team at coinexx helped me resolve this issue asap. By far the best customer service.
27 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Account transfer.
Very quick and helpful customer support from Chris Paul. One of the biggest issues I have with forex brokers is how late some of them take to respond to inquiries, but coinexx doesn't really suffer from that. You can create accounts very quickly, and their agents can transfer your money without issue. Definitely recommend them if you want transparency and efficiency.
26 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Sophia was able to assist with a…
Sophia was able to assist with a password issue, it took longer than expected but I was kept informed while waiting.
26 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Anna Carter was absolutely amazing
Anna Carter was absolutely amazing! She helped in every single way possible!
26 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Sam was absolutely terrific!!!
Sam was absolutely terrific!!!! Even the simplest things I should have known, he was very patient about and showing grace on every side...Beautiful person I bet! I had all my questions answered and i walked away feeling very satisfied with this guy! Thank you Coinexx for hiring Sam!!!!
23 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Sam was able to approve an account…
Sam was able to approve an account bonus for me even though I didn’t follow proper procedures as far as time of the deposit. They were able to still allow me the bonus as a one time courtesy. Thank you Sam! Excellent customer service
23 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Help chat is fast and reliable,always…
Help chat is fast and reliable,always sort my problems out,Anna was great..
23 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
I had some issues to log in my account
I had some issues to log in my account. But costumer service representative James Cook helped me and solved the problem. Thumbs up!
22 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
I was able to connect to an agent…
I was able to connect to an agent almost instantly. Sella Lewis was of great help, and she recovered my deposit as quickly as I asked for it. I will definitely recommend them if you're looking for quick and helpful customer support.
22 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
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