Fraudulent! They dupe you into subscribing without any knowledge until £59. 26 is taken out of PayPal which I did not authorise and knew nothing about. Cancelled and told them at 12:15am it was an err... See more
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See what reviewers are saying
I left a review back in 2022 and they removed it. I complained I never received the order and never got the money back. Scammers !!! I hope this guys are a in jail !
Cogniora's marketing and sales processes are borderline corrupt, agreed. Yet 3 months into using their product -which you get to tailor to your own need, low-level dyslexia that's been mine for the la... See more
If I could score less I would. Avoid at all costs. They do not acknowledge your cancellation during the trial period and charge you before the next payment date. Totally misleading and after care i... See more
Company details
Information provided by various external sources
Cogniora nootropics system is expertly formulated for top performers based on your individual requirements. MORE FOCUS | MORE DRIVE | A RELIABLY BETTER YOU.
Contact info
United Kingdom
- cogniora.com
1.6
Bad
154 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Honest recommendation
A happy Cogniora’s customer over here.
I found out about these nootropics through my colleague and now I’m the one recommending them. They worked too well not to! 😊 These pills have helped me manage increased workload without disrupting my sleeping pattern.
I’m happy with the subscription model the company offers, too.
11 September 2020
Unprompted review
Reply from Cogniora
Hi Josef,
Thank you for taking the time to leave us your feedback. We are more delighted to hear about you having a good sleep and increased productivity while using our product!
Hope you continue to #AchieveMore!
All the best,
Cogniora Team
Worth the price
These nootropics are a miracle. I’m using the third box already. I needed to strengthen my memory and focus as I’m intensively working on my master’s degree.
These supplements aren’t the cheapest and I probably won’t be taking them forever. Yet they come as a huge help while I’m working on my paper and I’m not regretting a pound I’ve spent on them.
11 September 2020
Unprompted review
Reply from Cogniora
Hello Ron,
Thank you for your feedback. We are happy to know the positive effects on our product.
Sharpness and focus are among the cognitive skills we are working to improve.
We are glad you like your nootropic box and we hope you #AchieveMore.
Best regards,
Cogniora Team
Bought the free trial pack and then…
Bought the free trial pack and then cancelled as uncertain of results. All these people complaining that it wasn't clear, I honestly don't think they bothered to understand the terms particularly well...it's quite simple really!
Tried the trial pack for 5 days and feel I di get a benefit. May have to go back and sign up now...may have missed out ona discout though?
10 September 2020
Unprompted review
Reply from Cogniora
Hello Matthew,
Thank you for writing this review. We appreciate your thoughts on the subscription piece.
We are happy to hear that you have observed difference while taking the trial pack and I hope you resubscribe so you get to experience the maximum benefits of our product.
We do run occasional promotions so please do check back from time to time!
Have a good weekend!
Best regards,
Cogniora Team
PERSONALISATION IS AWESOME!
I had trouble finding the right nootropics in the past. I needed pills that are caffeine-free and that was hard to find...
I’m struggling with anxiety and the ability to focus. My box contains pills with both calming and brain-boosting properties. The best part is that the effects are not cancelling one another out.
Great stuff, thank you!!!
10 September 2020
Unprompted review
Reply from Cogniora
Hello David,
Thank you for sharing your experience using our product and how it is beneficial for you.
The things you mention are exactly what we are working to improve.
Hope to hear great stories from you!
Have a wonderful weekend!
Best regards,
Cogniora Team
Avoid at all costs
Fraudulent! They dupe you into subscribing without any knowledge until £59. 26 is taken out of PayPal which I did not authorise and knew nothing about. Cancelled and told them at 12:15am it was an error but they're was nothing they could do apparently as their system is automated! 1month later their product turned up that I can't even take due to medical reasons. An absolute joke of a company, complete scammers. Avoid at all costs.
9 September 2020
Unprompted review
Reply from Cogniora
Hello Alison,
Thank you for your review and our apologies for less than ideal experience with Cogniora. I can see why you'd feel this way but surely we are not a fraudulent company.
Just a short explanation - our free trial promotion enrolls you into a renewing subscription, which is mentioned several times throughout the free sample pack checkout process for all customers prior to entering any shipping and payment information.
It is also mentioned in the thank you page as well as the following emails that a customer receives. The ability and method to cancel the subscription at any time is stated there as well.
Regarding your medical condition, when you took the assessment we mentioned you should consult with your GP if you are taking medication or have conditions.
We were transparent about our service and product.
On a different note, we appreciate your feedback as it helps us to improve our overall services and customer experience.
Again, we are sorry for the inconvenience.
Best regards,
Cogniora Team
Fraudulent dupe you into subscribing…
Fraudulent dupe you into subscribing without any knowledge until 51.26 is taken out of PayPal which I did not authorise . Only tried a sample and paid through PayPal that was the end of it or so I thought . Absolute scammers avoid
8 September 2020
Unprompted review
Reply from Cogniora
Hello Inglana,
We appreciate your feedback and we are sorry to hear that about your experience. . I can see why you'd feel this way but surely we are not a scam.
When you signed up, the subscription was mentioned during the checkout flow right before you enter the billing and shipping details. . We specify that subscription starts in 14 days (which can be cancelled anytime) and the amount which will get charged if subscription remains active.
We make sure that customers are informed of the subscription. Follow up emails were sent with the information about the subscription.
Again our apologies for the unpleasant service received.
Best regards,
Cogniora Team
Avoid- Charges and no products delivered
Signed up for the free trail and was charged and never received any products. I canceled the monthly subscription that they automatically sign you up to this was a complicated process designed to confuse and stop people from leaving. Definitely avoid this company
5 September 2020
Unprompted review
Reply from Cogniora
Hi,
Thank you for writing this review. We appreciate feedback like this to help improve our customer service standard.
We’ve double-checked our records and it shows that you signed up for the trial pack and cancelled it in the next 7 minutes.
Regarding the delivery, had you emailed us, we would have been more than happy to inform you that the pack had successfully been shipped.
We apologise for the delay. Couriers have set expectations of delay in deliveries due to the current measures to protect distribution.
We are working to get the deliveries on time despite the present circumstance. This should be resolved in the coming days.
Regards,
Cogniora Team
Beware, these guys are Con-Artists
These guys are con-artists! They offer you a free trial and only have you pay for the postage of it. This is purely to get your payment details and without you knowing, they set up a subscription charging you over £50 per month. There's no mention of this subscription in any of their following communication so you need to be very vigilant to notice. I complained and was told that it was outlined on the website andI had to go through it 3 times to find the one page as part of the check out process, where you can scroll down - the page is designed to make it look like there's no more information below the fold - and there you can find a small mention of it along with it being hidden away in the T&Cs.
Needless to say I asked for my money back but was refused. After a lot of communication, they finally offered me 50% back based on the product being customised so I can't return it. Well I never wanted their product in the first place and they should not have sent it to me.
4 September 2020
Unprompted review
Reply from Cogniora
Hi DW,
Thank you for your feedback -– we take these types of experiences personally and it’s helpful to hear from customers like you on how we can get better.
First of all, we are not a scam. We understand that the experience has been unpleasant but please know that we would NEVER intentionally charge our customers for orders they never placed,
With regards to subscription, our free sample pack enrolls into a renewing subscription, which is mentioned several times throughout the free trial checkout process for all customers right before entering any shipping and payment information.
Information about the subscription is also mentioned in the thank you page as well as the follow-up confirmation emails that a customer receives.
The 50% refund offered was to cover the costs manufacturing your stack. Our nootropic boxes are tailor-made to individual's need, therefore, we do not offer returns,
We are sorry for the experience.
Regards,
Cogniora Team
Very shady business.
Very shady business.
I understand that I'm automatically signed up for a subscription when getting a free sample and it's my responsibility to cancel it if not wanted. That is a fairly common business model. That said, they make it very hard to cancel. For one, I couldn't manage my account through their website as I was getting a "No user associated with this email" Error even though it was the email they were using to send me mail.
As I have no way of cancelling my subscription I contacted customer support who seem to only read part of my emails and reply with pre-written messages. They ended up telling me that I can just login with my email - which I couldn't - and after sending them a screen recording as proof they told me I just had to contact them in case I wanted to make any changes or see my account details.
I then couldn't receive a refund as my drugs were "personalised" and therefore couldn't be sent to anyone else. Just to be clear these are all very common cognitive performance supplements and if you go through their "personalisation" questions a few times, it's clear that a large amount of customers are assigned the same supplements with a few minor variations.
I've since had a deeper look into company and the entire website is intentionally deceiving. Some of the video testimonials are payed Lithuanian actors with fake names. The reviews are fake with the images and dates just hardcoded into the website. To top it all off even some of the reviews on trustpilot are fake! A few reverse image searches prove the people in the pictures have different names.
All in all, real shady business and really overpriced drugs. Wouldn't recommend to anyone.
3 September 2020
Unprompted review
Reply from Cogniora
Hi Hugo,
We were gutted to see a negative review on the product and while we understand your concern, this is definitely not a scam and we do not hire people to give us positive reviews.
We are only adding scientifically proven ingredients which personalisation engine helps tailor to individual needs of our customers. The boxes we are sending are fully personalised.
Customer satisfaction is always the number one priority for us. I am so sorry to hear that you have had such a poor experience. Thanks for giving us feedback as this will help us continue to improve on the overall customer experience
We were, unfortunately, unable to locate you as our customer so if you could provide us with your order details so we can check where we have failed to address your concern.
Again our apologies for the unpleasant service received.
Regards,
Cogniora Team
Sneaky subscription signup lies
I lost trust when I was charged the full monthly payment of £52.76 before receiving the trial pack I signed up for.
I also had to cancel my subscription twice. You have to confirm the cancelation around 4 or 5 times (seemed desperate for people to stay).
I tried to explain to the customer service team that I haven't got my trial pack yet so please refund the £52.76 and they repeated the same line 4 times of how i can cancel my account and that the fee would be deducted to my account - helpful.
3 September 2020
Unprompted review
Reply from Cogniora
Hi JGB,
Thank you for your feedback.
We understand that the experience has been unpleasant, we are really sorry especially on the delay of your trial pack. We have had an issue of packages stuck with the courier but this has been rectified now.
We would appreciate if you can contact us since we are not able to locate your details as a customer. We would love to help you!
Again our apologies.
Regards,
Cogniora Team
Bad product and customer service
I didn't have a good experience with this, finding them to be pretty useless. I like the idea, but the application and the product is just as low quality as the customer service.
31 August 2020
Reply from Cogniora
Hi Jack,
Thank you for sharing your feedback. as this will help us continue to improve on the overall customer experience.
We were not able to locate you as a customer, we would be grateful if you can send us an email with a brief description of your concern so we can address and deal with it properly.
We are sorry for the inconvenience this has caused.
Best regards,
Cogniora Team
The most frustrating company I have…
The most frustrating company I have dealt with in a long time! Absolutely useless customer service. They took two payments from my account in august due to a system error. They agreed to refund me and state that they have processed both refunds but I have only received one. They just keep saying that two refunds have been processed. Mary in customer services is absolutely no help at all. It looks like my only hope is to apply a charge back through my bank account. Hours of my time wasted! Stay well clear.
This matter is not sorted! The information that you have provided has not helped at all as per my email to you today. I am wasting hours of my time because of your incompetence. Your system may be telling you that a refund has been processed but it hasn’t so it needs to be escalated. It’s like banging my head against a brick wall!!!
Final update - it took me one month and over 20 emails for them to finally process a refund correctly! I’ve not received an explanation or a single apology. Absolutely shocking customer service! STAY AWAY
27 August 2020
Unprompted review
Reply from Cogniora
Hi G M,
We were gutted to see a negative review, especially on the customer service standard.
Customer satisfaction is always the number one priority for us. I am so sorry to hear that you have had a poor experience.
Looking at our records, it seems that this issue has been resolved as we have reached out to the payment processor and ensure your problem is dealt with.
With the information provided in our email, we hope you were able to confirm the refund with your bank.
We apologize for any inconvenience.
Best regards,
Cogniora Team
Exactly the same thing has happened to…
Exactly the same thing has happened to me as countless people below. Charged at the full ammount with customer service completely unwilling to process any form of refund or assistance. Joke of a company.
27 August 2020
Unprompted review
Reply from Cogniora
Hi Freddie,
We are sorry to hear about your experience with us.
Just a short explanation. Our free trial promotion enrolls you into a renewing subscription, which is mentioned several times throughout the free trial checkout process for all customers prior to entering any shipping and payment information.
It is also mentioned in the thank you page as well as the following emails that a customer receives. The ability and method to cancel the subscription at any time is stated there as well.
When users cancel their subscription through the account portal, they receive a Cancellation Confirmation email to ensure our customers that the cancellation was successful. Once a subscription is cancelled before the renewal date, the account is closed and no longer charged.
The only time a subscription order renewal takes place is if the subscription is not cancelled before the renewal date.
Again, sorry for any frustration this might have caused.
Best regards,
Cogniora Team
Don't bother with this company
Paid for the free trial, that was on the 9th August. Did not receive my box, now they have charged me £59 for a subscription that I didn't know I want (FYI, you need to make this VERY clear as most companies do). They are refusing to reimburse me for the subscription, despite them saying it has been delivered. I have now had to get PayPal and my bank involved. Everytime you contact them, they just reply with the same "But we have proof it's been delivered" despite me saying I have not recieved it.
The response below is a typical response from them. I have been trying to get the money back and it has caused me to seek medical advice due to being sick from stress. I have never recieved ANY email regarding being enrolled only "How to use this product".
Clearly from the recent reviews from below you're not being clear enough on the auto-renewal. I would really consider reimbursing those who have fallen for this, otherwise I see a lot of people going to trading standards.
27 August 2020
Unprompted review
Reply from Cogniora
Hi Courtney,
Very sorry to hear that you had a negative experience with us.
Regarding the experience with our subscription, please be aware that our free sample pack promotion enrolls you into a renewing subscription, which is mentioned several times throughout the free trial checkout process for all customers prior to entering any shipping and payment information.
It is also mentioned in the thank you page as well as the follow-up confirmation emails that a customer receives. You should have received this straight after placing the sample pack order.
We understand that the experience has been unpleasant but please know that we would NEVER intentionally charge our customers for orders they never placed, and we understand that what you experienced made you feel otherwise.
Thanks again for giving us feedback as this will help us continue to improve on the overall customer experience.
Best,
Cogniora Team
DO NOT SIGN UP TO THEIR 'FREE' TRIAL…
DO NOT SIGN UP TO THEIR 'FREE' TRIAL AND AVOID…
DO NOT SIGN UP TO THEIR TRIAL AND AVOID THIS COMPANY. When my trial box arrived 2 days before the free trial period ended and the my charged me 59£ Now I have to involve trading standards. Bad bad bad! Bunch of Scammers and thieves.... they put in the small print at the bottom that they will be charging you over 55£ after your same but you won’t see that as it’s in small print at the bottom and they don’t make it legible for you to see. Absolute con artists !!!
25 August 2020
Unprompted review
Reply from Cogniora
Hello Steve,
We were gutted to see a negative review on the product and while we understand your concern, this is definitely not a scam.
The information about subscription was presented during the checkout process and we send follow up emails indicating the subscription.
Please note that this is mentioned:
i) Several times throughout the free trial checkout process prior to entering any shipping and payment information.
ii) The thank you page the customer goes through after the purchase is made.
iii) Subsequent email communication prior to the charge (incl. the confirmation email a customer receives straight after the purchase).
We would NEVER intentionally charge our customers for orders they never placed, and we understand that what you experienced made you feel otherwise.
As for the deliveries have significantly been delayed due to COVID-19. We are looking into delivery options that can provide us with better service even during these times as we do not want to compromise customer satisfaction
We are sorry for any frustration this might have caused.
Best,
Cogniora Team
I saw their trial offer on social media…
I saw their trial offer on social media and was charged for the trial pack.
What I did not realise, and what was not made clear, was that in signing up for the trial pack you were effectively enrolling on a subscription service.
Totally my responsibility to read the small print but companies should be more transparent as well.
24 August 2020
Unprompted review
Reply from Cogniora
Hello David,
Thank you for sharing your feedback.
We are constantly improving the messaging about subscription so it is more transparent.
Just a short explanation - our free trial promotion enrolls you into a renewing subscription, which is mentioned several times throughout the free sample pack checkout process for all customers prior to entering any shipping and payment information. It is also mentioned in the thank you page as well as the following emails that a customer receive.
Thanks again for giving us feedback as this will help us continue to improve on the overall customer experience.
Best regards,
Cogniora Team
Free trial is really an expensive subscription
Their free (just pay postage) sample is just a scam to sign you up to a subscription. I had no notification that's what I was signing up to when I took them up on their well advertised free trial, even though they say they tell you and email you about it and it's only after they charging me a full month (£55) out of the blue I went back to look at my receipt and it was there. The "just paid postage" is to get your credit card details for this subscription.
Also to cancel you have to click through about 7 times where they continually lower their price to try and get you to stay before they actually let you cancel.
They have also blocked me on Facebook from warning people that they will be signing up for a subscription if they take up the trial. If they are so transparent about the subscription why worry if someone tells others?
Do you really want to use a company that uses such sneaky ways to get you to buy their products?
If the product is that good it will speak for itself. The company wouldn't have to sneakily sign people up to their subscription. And with all the complaints about not being made clear this company has a serious problem with it's model. It can say over and over again it tells people but it's clearly not clear enough if there are so many people complaining. I'm usually really really good spotting trickery like this.
21 August 2020
Unprompted review
Reply from Cogniora
Hi Ange,
We understand that the experience has been unpleasant but please know that we would NEVER intentionally charge our customers for orders they never placed, and we understand that what you experienced made you feel otherwise.
We've been striving to make the experience as smooth as possible. Just a short explanation - our free trial promotion enrolls you into a renewing subscription, which is mentioned several times throughout the free sample pack checkout process for all customers prior to entering any shipping and payment information. It is also mentioned in the thank you page as well as the following emails that a customer receives. The ability and method to cancel the subscription at any time are stated there as well.
We thank you for giving us feedback as this will help us continue to improve on the overall customer experience.
I encourage you to contact us at help@cogniora.com should you need further clarification and assistance.
Best regards,
Cogniora Team
Scammers
As all the other reviews say, they don't make it clear that they automatically subscribe you. Cancelling takes you through various different pages where you have to continuously click that you want to cancel. Really annoying and a dishonest way of conducting business. I saw it on Instagram, had great experiences ordering from other brands, and thought I'd give it a shot. Disappointing, and frankly disgusting.
19 August 2020
Unprompted review
Reply from Cogniora
Hello Alex,
Thank you for your feedback. We are so sorry to hear that you have had an unpleasant experience.
We were, unfortunately, unable to locate you as our customer so if you could provide us with your order details, we'd look into it.
Regarding the subscription, it was made clear during the checkout flow, right before you were asked for your shipping and billing details. It presents your monthly fee and the information on the 14-day free trial. We sent follow up emails too with information of the subscription.
We also indicate that the subscription can be cancelled anytime within the 14 day trial period.
If you have questions about your account, kindly send us an email at help@cogniora.com and we'll be happy to help!
Best regards,
Cogniora Team
Works well
I can't believe a non-prescription medicine works so well with reducing my anxiety. Only positive feedback guys!
19 August 2020
Unprompted review
Reply from Cogniora
Hi Michelle,
Thank you for your feedback and we are very happy about the positive results!
Have a wonderful week.
Cogniora Team
Sneaky Scamming subscription model
I’ve not tried the pills yet as I’ve not received my samples. However, I’m disappointed at the way you set up a subscription on the back of the FREE sample ‘order’.
I ordered the FREE sample pack (which charges you £3 postage), but you used my payment details to enter me into a subscription. I was suspicious you might be a scamming company that does this sort of things, so at every step through the order process, I checked for small print. At no point did you tell me I was entering into a recurring payment scheme! Not even after the sample order was complete. I had to check my account afterwards and as I suspected, you sneakily did it without telling me.
18 August 2020
Unprompted review
Reply from Cogniora
Hi Fran,
Thank you for your review. Customer satisfaction is always the number one priority for us. I am so sorry to hear that you have had such a poor experience
We were, unfortunately, unable to locate you as our customer so if you could provide us with your order details, we'd look into it for you.
With regards to the subscription, our free trial promotion is designed for you to test your personalised stack and enrolls you into a renewing subscription with the first payment being triggered in 14 days after the start of the trial period.
Please note that this is mentioned:
i) Several times throughout the free trial checkout process prior to entering any shipping and payment information.
ii) The "thank you " page the customer goes through after the purchase is made.
iii) Subsequent email communication prior to the charge (incl. the confirmation email a customer receives straight after the purchase).
Once a subscription is cancelled before the renewal date, the account is closed and no longer charged. The only time a subscription order renewal takes place is if the subscription is not cancelled before the renewal date.
For your concerns, email us at help@cogniora.com and we'll be happy to help! Thank you!
Best,
Cogniora Team
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