Cncest Reviews 

2,124
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 145 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the customer service team very helpful, responsive, and quick to resolve any unexpected issues when problems happen during the purchase process. Many people appreciate the fast shipping times and the solid quality of the items received in their daily orders. Some reviewers were not happy with the return policy and experienced significant difficulties and extra costs when trying to send unwanted items back to the seller. A few other people also felt that certain delivered products had noticeable defects, were damaged, or completely lacked proper safety features upon arrival.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as some reviewers praise the great quality... See more

Quality

Customers had ambiguous experiences with quality, as many reviewers praised sturdy, reliable products that... See more

Customer service

Clients share positive opinions on customer service, highlighting that support teams are professional,... See more

Return policy

Reviewers highlight negative aspects of return policy, frequently reporting frustration over missing refunds,... See more

Service

People report positive experiences with service, frequently highlighting fast responses, helpful support, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered this foldable mountain bike with dual suspension and mechanical disc breaks. Assembly was straight forward with clear instructions. Excellent quality product and sturdy construction. On the... See more

Rated 5 out of 5 stars

I’m still waiting to receive mine (but it’s only been 2 days) but I forgot to enter my 5% discount. I mentioned it in a reply to their acknowledgement email after my purchase and a representative name... See more

Rated 5 out of 5 stars

Absolutely amazing service placed an order here the next day cant believe it .first I thought it was a scam website thought id take my chance glad I did will definitely buy and recommend this comp... See more

Rated 5 out of 5 stars

Order arrived on time. Ultimately I didn't need the shelf and they were able to arrange return after contacting them. Replied promptly to queries.


3.6

Average

TrustScore 3.5 out of 5

2K reviews

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3.6

All reviews

(2,124)

424 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Folding mountain bike

This bike is perfect for taking it on the train folded up. After, being a folding mountain bike that is not in european market.
The bike arrived in pieces perfectly and DIY easy. After we had a problem with the axis of the wheel and CNCEST answered quickly to have solution.

15 November 2024
Unprompted review
Rated 1 out of 5 stars

Really be careful of those people.

Really be careful of those people.
I'm really angry about this transaction.
My product arrived broken and, due to their policy, they didn't want the product back, also if I sent picture of the broken part.
A lot of ridicolous mails claiming a positive feedback, trying to not publish this negative experience.
Highly unreliable.
Whatever they'll say I'll NEVER buy anything from them.

6 November 2024
Unprompted review
Rated 1 out of 5 stars

Deception

I bought a tricycle worth 240 euros. It arrived, I assembled it. It turned out that the brakes and the gearbox could not be adjusted, which was confirmed by two specialists. I reported it to the company, who kept sending me only one video so that I could set it up based on that. That was not possible. It is dangerous to drive with it. A compensation of 5 euros was recommended for this. Ridiculous. They have not responded to emails since then.

12 November 2024
Unprompted review
Rated 5 out of 5 stars

Super customer service

My delivery was damaged in transit, when I contacted Cncest they were extremely helpful and immediately dispatched another unit which arrived within a few days. I was very impressed with their response to my issue.

1 November 2024
Unprompted review
Rated 3 out of 5 stars

worry free parts!

Hello, I am James. I recently purchased a retractable rear bumper Step from CNCEST.COM first-time buyer, for my Ford F-150 PICK-UP, The part arrived in good condition and was of high quality "impressive" I was upgrading my vehicle, and shortly after receiving the retractable step, I decided to go with something else. I contacted the CNCEST Support team, and I told the Support team that I had to make some other changes and needed to return the part unused and undamaged for a full refund, The CNCEST support team was quick to respond and, I will shop here again in the future.
Thanks, CNCEST Support Team an impressive comply with great parts that make satisfied customers.

Kind Regards,
James Brock

15 October 2024
Unprompted review
Rated 1 out of 5 stars

ordered 6 in 1 80K RF Ultrasonic…

ordered 6 in 1 80K RF Ultrasonic Massager Anti Cellulite Fat Burner Machine 220V

the machine is faulty. I recieved instructions from this so called "company" with instruction how to open and repair it !!!!!.
then another fault occurred the switch doesn't work.
was offered replacement of switch for me to repair!!!!!
when I express my unhappiness and said I will write a proper review they told me that they will also offer me €25 and new switch ( still for me to change it !!!! ) if I will leave a positive review.
I do have evidence of over 60 mail exchanges between myself and person called Echo to prove it.
now they do not replay anymore leaving me with faulty item so I will need to buy another 😡😡😡😡
this "company" is a joke.
do not buy from them !!!
thiers 60 days refund promise will never happen and most likely you will recieve cheap faulty product.
my lesson costed me €229
don't make same mistake as me !!!
scam !!!!!

3 August 2024
Unprompted review
Rated 5 out of 5 stars

I highly recommend this company

I highly recommend this company. Their exceptional responsiveness is evident in their prompt communication. Great customer services and they also demonstrate the utmost professionalism and courtesy. 

10 September 2024
Unprompted review
Rated 1 out of 5 stars

No customer service

I have already post another review for this company, a good one, after they compensated me 10€ for a missing part of the product I ordered. I indicated that the customer service was great because of that fact.
However, after that, I sent them like 10mails with no solution, regarding the dimensions of the shower set I bought. They tell me my afters is sales service is off because I already used it.
Don't trust them.

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Good Company!

Good prices, great prompt customer service, good quality and wide selection of goods. Using my pot as a part of yogurt production

27 September 2024
Unprompted review
Rated 1 out of 5 stars

UK-12224

UK-12224
Just don't! Puchase a foldable Tricycle for Adults with Backrest 24Inch 7 Speed - Adult Trike Bike with Basket 120KG Load Height Adjustable Cruiser. This bike is just a piece of crap! I couldn't steer it, took it to my local bike shop, and they laughed at me. So, I called customer service, but they wouldn't let me bring it back even though it wasn't suitable for the job.!!!!

23 August 2024
Unprompted review
Rated 5 out of 5 stars

Refund paid quickly

Ordered a couple of exterior lamps which arrived promptly but were damaged. Contacted Cncest and following their instructions, returned the lamps via courier which I paid for. The postage was repaid to my Paypal account and the cost of the lamps was repaid to my credit card. Dealt with very quickly and politely by Jasmine

9 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product. Excellent service

The item was delivered very quickly. I bought folding steps to help my arthritic dog get into the car. The design is good. It is light and easy to use. Very impressed with the quality and the prompt delivery

20 August 2024
Unprompted review
Rated 5 out of 5 stars

Customer Satisfaction

I ordered a headlight assembly for my 2006 Lexus gs 300& the incorrect assembly was delivered to my home all due to a mistake on behalf of myself.Once I notified Cncest they responded within 24 hrs& a satisfactory resolution was reached

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Great purchase

Great purchase
Good customer service I would recommend Cncest as one of the must secure and reliable platform to buy from

19 August 2024
Unprompted review
Rated 1 out of 5 stars

Bad product and worse after-sales service

I purchased a screw-type submersible pump, following written advice from CNCEST that it was suitable for use in a horizontal position. It was used regularly during last summer, about 6 months, and then unused during the winter months. On restarting use in the spring, I found it had failed, apparently seized up. I claimed for repair or refund under the 2-year warranty, but they procrastinated, suggesting I pay them an additional €40 (half the price of the original) for them to send me a new one. I refused and they then said to get it repaired locally and they would pay for the repair. This proved difficult as most repairers wanted at least €25 to inspect it (and told me that it was almost certainly unrepairable, in any case). Eventually, one repairer confirmed that it had seized up - probably because it had been used in a horizontal position (which he advised was not an option with this type of pump; so their original advice was incorrect). He said it was not economically repairable. I advised CNCEST of this, several times, but never received any more responses. I planned to issue a denuncio against them, as they appeared to be a Spanish company; but when I investigated, I discovered they were based in Hong Kong, so I had no legal options for redress. My advice - don't buy anything expensive from this company!!

1 May 2024
Unprompted review

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