Rachel was super helpful and accommodating to my situation. I definently feel like my business matters to Rachel and Club London. I really appreciate her help. I feel as though this is what will keep... See more
Company replied
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What people talk about most
Reviews shaping this summary
I’m 5’7”, 179 lbs, with an athletic build, and this dress fits stunningly! It’s form-fitting without feeling restrictive, so there’s still plenty of room to breathe. Added a pair of heels, and the len... See more
Company replied
Alice is an extremely helpful member of staff at Club L London. My issue was resolved within a matter of minutes, and the guidance she provided was fantastic. She made the whole process so quick and e... See more
Company replied
I loveee this company, especially the. customer service is so easy and really quick ! Sara was the sweetest person, was so polite and helped me with what I needed and showed me alternate options si... See more
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Company details
About Club L London
Written by the company
Shop With Confidence For Every Occasion
Club L London is the next-generation online fashion retailer specialising in accessible luxury and unique designs of unrivalled quality to flatter figures of forward-thinking women worldwide. From prom to occasion, am to pm, maternity, bridal and more, we deliver an engaging customer experience across 9 dedicated websites and apps to connect our global community with new and exciting collections dropping each week.
![](https://cdn.trustpilot.net/consumersite-businessunitimages/5c484c998f42e10001378a59/profile-description/tp2.jpg?v=1786351440")
Quality Customer Care
Your satisfaction is our top priority, and we have expert advisors delivering amazing customer service across email, messenger and socials; ensuring your queries, concerns and opinions are heard. The team aim to respond within 24 hours, but we appreciate your patience during busier trading periods. We also have a digital assistant available on-site 24/7, always happy to assist you.
![](https://cdn.trustpilot.net/consumersite-businessunitimages/5c484c998f42e10001378a59/profile-description/TP1.jpg?v=1786351441")
International Delivery
We provide a variety of standard, express and tailored delivery services globally, as well as order tracking to make your shopping experience effortless. UK girls can also subscribe to our Premier Delivery service and get unlimited orders with next-day delivery for just £14.99 annually! *Excluded postcodes apply. ![](https://cdn.trustpilot.net/consumersite-businessunitimages/5c484c998f42e10001378a59/profile-description/tp3.jpg?v=1786351441")
Let’s Stay In Touch
Sign up to emails, download our app and follow Club L London on Instagram, TikTok, YouTube, Facebook and LinkedIn to stay in the know about the must-see trends, our latest drops and exclusive offers. SHOP NEW IN SHOP DRESSES SHOP MATERNITY SHOP BRIDAL CONTACT USClub L London
Written by the company
- Here to help…
- Need a little style advice or some need extra help with your order? We’re here to help! Get in touch with our customer services team via Contact Page on-site and we’ll be happy to help.
- For Your Daily Dose Of Glam
- Find out first, get exclusive sneak peeks, offers and more by following us on Instagram @clubllondon or download the Club L App.
- Payment Made Easy
- Buy it now, pay later with Klarna and Clearpay
Contact info
United Kingdom
- care@clubllondon.com
- clubllondon.com
4.6
Excellent
28K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order has not arrived and only had one…
Order has not arrived and only had one email to say Royal Mail is returning it to them. I have been in a loop of talking to bots with no help. First time ordering and this will be my last.
9 August 2026
Unprompted review
Reply from Club L London
Hi,
I’m so sorry to hear about your experience, especially as this was your first order with us. I completely understand how disappointing it must have been to be left without your order and without the support you needed.
I’ve reached out to you personally so I can look into this for you and make sure we get everything resolved. I’d really appreciate the opportunity to put this right and restore your faith in Club L London.
Kind Regards,
Shannon
Club L London
Doris was incredibly helpful and made…
Doris was incredibly helpful and made the entire process quick and easy. She handled my issue professionally, got my order canceled, and made sure my refund was processed without any hassle. Great customer service and communication throughout. Thank you, Doris!
14 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Doris was able to assist you so effectively and make the process smooth and hassle-free. It's always our aim to provide excellent service, and we're delighted that Doris delivered just that. Thank you for sharing your experience with us!
Kind regards,
Nancy, Club L London - Customer Care Team
The BEST place to shop for any event!
14 August 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that you consider us the best place to shop for any event. Your kind words mean a lot to us, and we're delighted to have been a part of your shopping experience.
Nancy, Club L London - Customer Care Team
Erin assisted me in a chat with an…
Erin assisted me in a chat with an issue I had with an order. She was kind, professional, and courteous. She is truly an asset to the company! I will continue to shop with this establishment after my interaction with her!
14 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Erin was able to assist you so effectively. Her kindness and professionalism are indeed invaluable to us. We're delighted that your experience has encouraged you to continue shopping with us.
Kind regards,
Nancy, Club L London - Customer Care Team
Reply from Club L London
That's wonderful to hear! We're thrilled that you were impressed with the speed of our delivery. Thank you for sharing your experience with us.
Nancy, Club L London - Customer Care Team
I had such a lovely experience with Sara
I had such a lovely experience with Sara! I reached out with a question about an item I had seen styled online but couldn’t find on the website. She was incredibly helpful and quickly confirmed when it would be available. Such friendly, efficient customer service. Thank you so much, Sara!
14 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear about your positive experience with Sara. It's fantastic that she could assist you so efficiently with your query about the item you were interested in. We truly appreciate your kind words and look forward to helping you again in the future.
Kind regards,
Nancy, Club L London - Customer Care Team
very honest
14 August 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We truly appreciate your kind words and are thrilled that you had a positive experience with us. Thank you for taking the time to share your feedback.
Nancy, Club L London - Customer Care Team
Thank you Sara!
Amazing customer service experience! Sara was amazing! Thank you for your help!
14 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Sara provided you with such an amazing customer service experience. Thank you for taking the time to share your positive feedback with us.
Nancy, Club L London - Customer Care Team
ClubLLondon has always come through for…
ClubLLondon has always come through for me with special occasion dresses from weddings to graduation ! True to size and the designs are so comfortable
14 August 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that our dresses have been a perfect fit for your special occasions, from weddings to graduations. It's fantastic to know that you find them true to size and comfortable. We hope you continue to enjoy wearing them for many more memorable events.
Kind regards,
Nancy, Club L London - Customer Care Team
Great advise and quick at replies
Great advise and quick at replies. Sorted my issue for me.
14 August 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that our team could assist you promptly and effectively. Thank you for sharing your positive experience with us.
Nancy, Club L London - Customer Care Team
First class customer service experience
I have a delivery problem and the customer services agent, Doris who I spoke to today, has been great - so helpful and understanding. First class customer service experience!
14 August 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that Doris was able to assist you with your delivery issue and provide such a helpful and understanding service. We truly appreciate your kind words and look forward to serving you again in the future.
Kind regards,
Nancy, Club L London - Customer Care Team
Reply from Club L London
That's wonderful to hear! We're thrilled that Simone was able to assist you so effectively. Thank you for taking the time to share your positive experience with us.
Kind regards,
Nancy, Club L London - Customer Care Team
Perfect length, stunning fit
I’m 5’7”, 179 lbs, with an athletic build, and this dress fits stunningly! It’s form-fitting without feeling restrictive, so there’s still plenty of room to breathe. Added a pair of heels, and the length is absolutely perfect. It arrived four days after ordering, too. Couldn’t be happier!
13 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that the dress fits you so perfectly and that it arrived promptly. It's wonderful to know that you feel comfortable and confident in it. Thank you for sharing your experience with us.
Kind regards,
Nancy, Club L London - Customer Care Team
Love club London
Love club London, stylish, classy, elegant and feels great.
14 August 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that you find our styles to be classy and elegant. It's always our aim to ensure our apparel feels great to wear. Thank you for sharing your positive experience with us!
Kind regards,
Nancy, Club L London - Customer Care Team
Chloe helped me with an enquiry as…
Chloe helped me with an enquiry as there’s a particular dress I have my eye on for an important event coming up, she was helpful giving me a rough idea when it’s likely to be back in stock aswell as some handy info on what to do to keep my eye out. The responses were quick and polite.
13 August 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that Chloe could assist you with your enquiry about the dress for your important event. It's great to know she provided helpful information and quick, polite responses. We hope you find the perfect dress and enjoy your event!
Kind regards,
Nancy, Club L London - Customer Care Team
Mia was quick to respond
Mia was quick to respond, kind, and helped resolve my promo code issue right away
13 August 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that Mia was able to assist you promptly and kindly with your promo code issue. We always aim to provide the best service possible, and it's great to know we hit the mark. Thank you for sharing your experience with us!
Nancy, Club L London - Customer Care Team
Chloe made the return process really…
Chloe made the return process really simple for me. The response time was super quick and Chloes help was efficient and personable. 10/10
11 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Chloe was able to assist you so efficiently and make the return process smooth and personable. Thank you for sharing your experience with us.
Nancy, Club L London - Customer Care Team
Ammara offered me amazing service very…
Ammara offered me amazing service very efficient and professional offering to sort out a problem for me which wasn't the fault of club London so impressive ! Amazing company good service highly recommend
13 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Ammara provided you with such efficient and professional service. It's always wonderful to know when our team members make a positive impact. Thank you for your kind words and recommendation.
Nancy, Club L London - Customer Care Team
Tillie Dress/Black Halter-Neck Midi Dress
Tillie Dress – Beautiful and Elegant
The Tillie dress is absolutely lovely. The black fabric with the rose detailing is elegant and feminine without being too much, and the shape is very flattering. It feels special enough for an occasion while still being classy and easy to wear. Really happy with it; a beautiful dress and even nicer in person.
7 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that the Tillie Dress has exceeded your expectations. The combination of elegant black fabric and rose detailing truly makes it a standout piece. We're delighted that you find it both flattering and perfect for special occasions. Thank you for sharing your experience with us!
Kind regards,
Nancy, Club L London - Customer Care Team
Every purchase fits to perfection!
Every purchase fits to perfection! I feel like the most beautiful girl in the room.. the silhouette in every dress, gown is giving beautiful grown woman vibes. Every material feels expensive. Club L London, knows the body of a woman.
12 August 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that every purchase from us makes you feel so special and confident. It's wonderful to know that our designs and materials resonate with you and enhance your style. Thank you for sharing your experience with us.
Kind regards,
Nancy, Club L London - Customer Care Team
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