Close Finance CI Reviews 112

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and clear communication, making the entire process smooth and easy to understand. Many people highlight the exceptional customer service, noting the team's dedication and personalized approach. Reviewers frequently mention the efficiency of the service, with quick response times and a seamless user experience. People appreciate how quickly their needs are addressed and how straightforward the overall process is. However, a small portion of people felt their experience was not positive and would not use the company again.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent, efficient,... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Response time

People report positive experiences with response time. Customers consistently praise the quick and efficient... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a VERY last minute loan due to flight cancellation issues for holiday. Lucy helped me get the loan I needed in under four hours so that we could get a same day flight and not miss any of our... See more

Company replied

Rated 5 out of 5 stars

Five stars for Cleone Steadman! She was patient, helpful, and kept me updated throughout the process. She made sure I understood everything that was happening. Couldn't have asked for better suppor... See more

Company replied

Rated 5 out of 5 stars

Justin was very helpful from the get go! Explained everything clearly and ensured we were happy with all aspects before continuing. Patient when it came to multiple questions! Thank you so much f... See more

Company replied

Rated 5 out of 5 stars

I’m very happy with the service I received from Close Finance and especially from Justin. He was professional, helpful, and guided me clearly through the whole loan process. Everything was handled smo... See more

Company replied


Company details

  1. Financial Institution

Written by the company

At Close Finance C.I, we offer a range of flexible personal and business loans to individuals and businesses in the Channel islands - Jersey and Guernsey. We have been providing the islands with friendly, prompt and professional services for over 50 years. With quick decisions made locally, Close Finance are your financial friends.


Contact info

4.8

Excellent

TrustScore 5 out of 5

112 reviews

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Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! Very helpful and fast responding. Justin was so helpful and made the process very easy. Will be using Again

14 January 2021
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Thank you for taking the time to write a review. It’s great to hear you are happy with the service from the Close Finance CI team. We hope to have the opportunity to make plans together again soon.
Sarah Manners
Head of Sales

Rated 5 out of 5 stars

A very stress free experience!!!!!!!

Over the past 15 years I have had vehicle and business finance. I have always dealt with Simon Davies as always found him very helpful, quick and very professional in his approach to lending. When Simon moved to close I was starting a new business and used close to finance this new venture. Simon was his usual punctual and professional self and sorted out the arrangements within a couple of days. I found the easy application process and speedy payment of funds a very stress free experience at this important time. Without a doubt I would recommend close finance and especially Simon to sort out any lending needs you or your business may require.

13 January 2021
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Thank you for taking the time to write a review. It’s great to hear you are happy with the service from the Close Finance CI team. We hope to have the opportunity to make plans together again soon.

Sarah Manners
Head of Sales

Rated 5 out of 5 stars

Close Finance Guernsey 2020+ vision

Close Finance Guernsey
2020 - the year I started my new business Guernsey Eyes - Mobile, optician with 30 years experience looking for a financial boost to fund the state of the art portable optical equipment I needed to take my ideals out of the conventional practice into the community to provide a professional eye test at home ( or office). Asking for help made me consider realising a business plan. With Close Finances’ help it was all possible, straight forward and not only affordable but also when the lock down happened - Close finance was personable and allowed a temporary reduction in repayments - keeping in regular contact. We not only survived, we thrived. Thank you. We now have expanded into our own physical premises and have high hopes for 2021. All the team are approachable, knowledgeable professional whilst still being friendly.
Just ask - we did!

12 January 2021
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Thank you for taking the time to write a review. Its great to hear you are happy with the service from the Close Finance CI Team. We hope to have the opportunity to make plans together again soon.
Sarah Manners
Head of Sales

Rated 5 out of 5 stars

I went to close finance got a nice guy…

I went to close finance got a nice guy called Simon Davies he was excellent with the paper work quick and easy great work thank you

12 January 2021
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Thank you for taking the time to write a review. Its great to hear you are happy with the service from the Close Finance CI Team. We hope to have the opportunity to make plans together again soon.
Sarah Manners
Head of Sales

Rated 5 out of 5 stars

Customer Service

I called Close Finance as i was in a difficult situation ,Marie answered and made me feel at ease from the start of the conversation.I couldnt praise her enough for the service provided and so painless also stress free. I wouldnt hesitated to go back the Close Finance in the future based on the Service Marie Booth provided .Many Thanks

12 January 2021
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Thank you for taking the time to write a review. Its great to hear you are happy with the service from the Close Finance CI Team. We hope to have the opportunity to make plans together again soon.
Sarah Manners
Head of Sales

Rated 5 out of 5 stars

Great experience with Claire at close…

Great experience with Claire at close finance Jersey. Effortless quick and easy. I'd highly recommend close for any personal loan needs.

7 January 2021
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Thank you for taking the time to write a review. Its great to hear you are happy with the service from the Close Finance CI Team. We hope to have the opportunity to make plans together again soon.
Sarah Manners
Head of Sales

Rated 5 out of 5 stars

Always feel truly valued as a client.

The customer service at Close Finance is brilliant. I’m always treated professionally, with importance and the staff are prompt and efficient. I want to give a mention to David Rive, he has been brilliant from day one. Clear and prompt communication and resolved my queries that I had raised within minutes. It was literally minutes and not for the first time. They’re reliable and consistent.

I’ve used Close Finance once before and now again for Car Finance, I’ll continue to come back as long as the rates are competitive (they have been the best rates I’ve found on the market in both occasions).

I think it’s important for companies like this to recognise their staff, because David and many of his team I’ve spoke to obviously make the business what it is, so a massive thank you to you all.

7 January 2021
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Thank you for taking the time to write a review. Its great to hear you are happy with the service from the Close Finance CI Team. We hope to have the opportunity to make plans together again soon.
Sarah Manners
Head of Sales

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